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  • What is Web Safe?

What is Web Safe?

Web Safe works with any device connected to your home network to help you stay safe surfing the net.

How does it work?

  • Blocks access to websites with viruses
  • Protects you from sites with malicious or unsuitable content including pornography, hate, crime, drugs, violence, self-harm and suicide

Take a look at our video on how to use Web Safe.

Choosing your Web Safe settings

The choice to use Web Safe is of course up to you, and there may be situations where you don't need it.

If you’re a Virgin Fibre customer, we’ll ask to you choose your Web Safe settings when you register for My Virgin Media.

If you want to change your settings later on, or you've not yet made a choice, here’s how:

  1. Register or Sign in to your My Virgin Media account
  2. Click on My apps
  3. Click on Web Safe
  4. Click Overview

Here you’ll see the two filters – one for Virus Safe and one for Child Safe protection. Depending when you joined us, you may have either or both turned on by default.

To disable or enable each level of protection, click Turn On or Turn Off, and then Apply. We recommend keeping Virus Safe on.

You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection.

If Child Safe is turned off, the settings are saved until Child Safe is turned on again. See Child Safe for more information on the filters.

When you choose to block a site with Web Safe, or when your Child Safe timer reactivates your block settings, you may have to restart your device before the site or category is blocked.

Remember: if you do turn either filter off, you will lose your home network-level protection for that feature.

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