Malware Alerts


Learn about malware alerts and what you can do to resolve them.

What is malware and how does it occur?

Malware is a type of malicious software, designed to infect your device to manipulate or damage it. Malware can also record or steal information like bank details or account logins.

Usually, malware is installed accidentally. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. That's why you should always avoid downloading content from unknown or untrustworthy sources.

Visit our online security blog to learn more about malware and what you can do to avoid it.

What is a malware alert?

If we suspect that one of your devices has become infected with malware, we'll send you a letter or email alert giving an overview of the issue and advice on what to do next.

Because your financial transactions and personal data could be at risk, it's vital that you follow the advice as soon as possible.

Types of malware alerts

There are a number of different types of malware out there that can infect your devices in different ways. You can learn more about these below.

How to remove malware

There are a number of things you can do to remove malware from your device, and to protect yourself from its harmful effects too.

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