How to do a software update on my devices


A vital part of helping you stay as safe as possible from becoming a victim to online fraud or cybercrime is keeping your devices and the software running on them up-to-date.

What is a software update?

Good online security practice is essential in this day and age. Instances of online crime and fraud are unfortunately more commonplace now than ever before, so it’s never been more important to focus on your online security.

A vital part of helping you stay as safe as possible from becoming a victim to online fraud or cybercrime is keeping your devices and the software running on them up-to-date.

Why are software updates important?

It’s easy to hit cancel or postpone when those pesky system updates pop up on your phone, but a lot of the time they can solve problems you may be having with your device and often give you a better mobile experience. They also play an important part in keeping your devices safe and secure against online threats.

How to Update your web browser

As more and more of what we do involves using a web browser, they are increasingly becoming the main way malicious third parties attempt to commit abusive acts such as installing malware on your device or stealing personal data.

Developers of web browsers often release updates to their software to guard against possible risks.–In order to take advantage of this it’s important that you regularly install any updates. Luckily, this isn’t a complicated process.

Note: This article is intended to provide advice and is provided as a courtesy. Virgin Media is not responsible for any issues encountered in the course of resolving the issue and is not able to provide any technical support for such problems.

How to update your operating system

It is extremely important that you keep all your operating systems up-to-date so that you benefit from any vulnerabilities identified by the developer. Failing to do so potentially exposes your devices to being controlled by unauthorised third parties and your personal information being compromised.

How to update my Virgin Media hub?

For information on how to update the Virgin Media hub to the latest settings, check out our dedicated Hub settings advice. We’ve also got tips on how to reset the Hub.

How to update installed software

Software applications may have vulnerabilities in their code that can be exploited by a third party in order to perform malicious attacks as well as compromising personal information. Software developers often fix vulnerabilities in their applications but in order for your devices to benefit from any fix, you need to update the application to the latest version.

Most applications will alert you when an update is available; updating your software as soon as an update is available is a major step towards taking full control of your online security.

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