How to set up Virgin broadband

Whether you’re a new customer setting up equipment for the first time or you need to replace a Hub, Follow our step-by-step guide to get set up in no time.

In this article

Installing Virgin Media broadband for the first time

Follow our step-by-step guide to get the new Hub set up in no time.

You should have everything you need to get set up in your QuickStart kit. Also, remember our cardboard packaging is fully recyclable, so pop it with your other paper waste once you’re done.

Replacing an existing Virgin Media Hub

It’s important to get everything set up in the right order.

Once the new Hub arrives, please plug it in within 5 days. After 5 days, your old Hub will stop working and you won’t be able to use your broadband until you plug in the new Hub.

So, follow these steps on how to disconnect, return and connect the new Hub.

My Virgin Media Hub isn't working

Take a look at Troubleshooting the Virgin Media Hub for help.

If you’re still having issues, call the number in your QuickStart pack.

Installing Virgin Media broadband, TV and Phone

This should take up to 1 hour 15 minutes. And before getting started, don't plug in or turn on kit until it’s time.

How to configure advanced settings on the Hub

In this section, you’ll be able to get help on how to access your WiFi settings from your browser. Once you’ve logged into the settings page you’ll also be able to configure your WiFi name (SSID), change your WiFi password, run diagnostic tests on the Hub – and setup or modify your Guest network settings.

There are more settings you can change from the menus on the left.

Wireless Network Settings You can change your WiFi security settings, to disable broadcasting your WiFi network name, and even to disable WiFi altogether.

Super Hub Settings You can change the password for accessing this page.

Device Connection Status You can view details on the Super Hub's current status, along with details about any devices that are connected to the Super Hub.

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