How to set up Virgin broadband
Whether you’re a new customer setting up equipment for the first time or you need to replace a Hub, Follow our step-by-step guide to get set up in no time.
In this article
Installing Virgin Media broadband for the first time
Follow our step-by-step guide to get the new Hub set up in no time.
You should have everything you need to get set up in your QuickStart kit. Also, remember our cardboard packaging is fully recyclable, so pop it with your other paper waste once you’re done.
Replacing an existing Virgin Media Hub
It’s important to get everything set up in the right order.
Once the new Hub arrives, please plug it in within 5 days. After 5 days, your old Hub will stop working and you won’t be able to use your broadband until you plug in the new Hub.
So, follow these steps on how to disconnect, return and connect the new Hub.
My Virgin Media Hub isn't working
Take a look at Troubleshooting the Virgin Media Hub for help.
If you’re still having issues, call the number in your QuickStart pack.
Installing Virgin Media broadband, TV and Phone
This should take up to 1 hour 15 minutes. And before getting started, don't plug in or turn on kit until it’s time.
How to configure advanced settings on the Hub
In this section, you’ll be able to get help on how to access your WiFi settings from your browser. Once you’ve logged into the settings page you’ll also be able to configure your WiFi name (SSID), change your WiFi password, run diagnostic tests on the Hub – and setup or modify your Guest network settings.
1. Enter 192.168.0.1 into the address bar of your browser, the settings page will then load.
If you’ve enabled Modem Mode on the Hub you’ll need to use 192.168.100.1 instead.
2. When prompted, enter the settings password shown on the bottom of the Hub/Super Hub.
Once you’ve accessed the page, there are a variety of settings you can change:
1. Select Advanced settings on the left-hand side.
2. Select Wireless.
3. Select Security.
You’ll then be able to change your WiFi network names and password.
4. Select Apply changes to save.
There are more settings you can change from the menus on the left.
Wireless Network Settings
You can change your WiFi security settings, to disable broadcasting your WiFi network name, and even to disable WiFi altogether.
Super Hub Settings You can change the password for accessing this page.
Device Connection Status You can view details on the Super Hub's current status, along with details about any devices that are connected to the Super Hub.