What’s changing with Virgin Media’s email service?
We’re handing our email service over to trusted email experts Junara.
If you’d like to keep your email account, you can sign up for a Junara account for a cost. If you do so, you’ll be able to keep your email address and the contents of your mailbox – it’ll just be hosted by another company.
What do I need to do?
If you’d like to keep your email account and mailbox contents, you need to sign up with Junara using your email address that ends in:
@virginmedia.com
@blueyonder.co.uk
@virgin.net
@NTLworld.com
Can I keep my Virgin Media email address?
Yes. If you sign up with Junara, you’ll keep your email address and the contents of your mailbox.
What does the transfer to Junara mean for me?
Moving to Junara means you’ll continue to receive the best email service possible. Junara is made up of a trusted team of email experts that have been delivering secure and reliable email services to hundreds of millions of users for nearly 30 years.
When do I need to sign up by?
The date you need to sign up to Junara by will be included in all the emails we send you, and you’ll have at least 45 days to sign up from the date we send our first email to you.
The email we’ve sent you doesn’t include a link to sign up to Junara. The only way to sign up is by using any of the links on this page, or by visiting Junara.com. Do not pay for any services via phone or emailed links.
What if I don't sign up?
If you don't sign up with Junara by your sign-up date, your mailbox will be suspended and eventually deleted. This means you won’t be able to access your email through our website, and if you access your emails through a third-party email client (such as Microsoft Outlook or Apple Mail), they may show an error.
Please make sure you’ve saved any important emails or attachments before your sign-up date.
What happens if I miss the sign-up date?
If you miss the sign-up date, it's not too late – you’ll have an extra 120 days to sign up and reactivate your email account and its contents before it’s deleted.
If you don’t reactivate your mailbox within the 120 days, it’ll be deleted and its contents will be lost. Once deleted, your mailbox can’t be recovered.
For more information on how to reactivate your mailbox, take a look at our FAQs.
Be aware of scams
Scam emails are something we all need to watch out for. To protect you, none of our emails will contain any links to sign up to Junara, or ask you for any personal or payment details. The only way to sign up is by using any of the links on this page or by visiting Junara.com. Do not pay for any services via phone or emailed links.
If you’re concerned about fake pages, you can navigate to this page directly. Simply head to the virginmedia.com homepage, and then visit the help section.
FAQs
You can see your options by starting the sign-up process with Junara.
When signing up, monthly and annual pricing will be clearly displayed. Each email address is billed separately.
Yes. If you sign up with Junara, you'll be able to keep your current email address.
You’ll need the email address you’re moving over, and you’ll be asked to follow some instructions to verify yourself.
We’re gradually reaching out to customers about moving your mailbox over to Junara. If you haven’t been contacted yet, you can sign up to Junara using any of the sign up links on this page.
The transfer usually takes a few minutes, so you're unlikely to notice any interruption to your service. Junara will send you a confirmation once everything’s done and dusted. In the meantime, continue to use your email as you do today.
You’ll be able to sign in on Junara.com, or continue to use your third-party email client (such as Outlook or Apple Mail).
If you use a third-party email client (such as Microsoft Outlook or Apple Mail), your mailbox will look the same and you shouldn’t need to change any email settings. If you access your email through a webpage, it won't look the same, but it'll still be easy to use. Junara have some helpful how-to videos.
After you’ve signed up with Junara, you can manage your account by signing into My Account at account.junara.com.
If your mailbox has been suspended and you use a third-party email client (like Outlook or Apple Mail), you’ll see an error message when trying to send or receive emails after your mailbox suspension date. You’ll still be able to view any emails you received before the suspension date.
If you access your emails through the Virgin Media website, you won’t be able to access your mailbox when it’s suspended. Instead, you’ll be redirected to a page letting you know what to do next.
If you've set up auto-forwarding on your Virgin Media mailbox, emails will continue to be forwarded to your chosen email account, even when your Virgin Media mailbox is suspended.
However, your Virgin Media mailbox will be permanently deleted if you don’t take any action to keep the mailbox active. Once the deletion happens, emails will no longer be forwarded.
Yes. After your sign-up date, you have an extra 120 days to follow the same sign-up process to keep your email account and mailbox contents.
You’ll need to call us on 0345 454 1111 and ask for your mailbox to be temporarily unsuspended, so that you can save any important emails or attachments.
If you’ve missed the deadline to sign up to Junara and can no longer access your mailbox, or you’re receiving an error message, please get in touch with us.
If your Virgin Media O2 ID (the email address you use to sign into your Virgin Media account) is your Virgin Media email address and you don’t sign up with Junara, you’ll need to change your ID. You can do this by signing into My Virgin Media and heading to Account Settings > Identity & security settings.
If you don’t have a Virgin Media O2 ID, you can create one by signing into My Virgin Media.
If you need further support, you can get in touch with us by calling 150 from a Virgin Media landline, 0345 454 1111 from any other phone, or via Relay UK or a Video Relay Service.
If you use your Virgin Media email address for things like your Netflix subscription, you won’t need to do anything once you’ve signed up with Junara.
If you don’t sign up with Junara, you’ll need to update those services with your new email address.
If you don’t sign up for Junara, your mailbox and email account will be permanently deleted. For help and support with forwarding your emails to a new email account, please visit our help page.
If you sign up to Junara and transfer your Virgin Media mailbox, you’ll be able to access all of your emails as normal.
If you don’t sign up, your mailbox will be suspended and eventually deleted.
Once your mailbox has been deleted, what happens next depends on how you access your emails:
If you use a third-party email client (like Outlook or Apple Mail), you’ll still be able to view any emails you received before the deletion date, but you’ll see an error message and won’t be able to send or receive any more emails.
If you access your emails through the Virgin Media website, you’ll lose access to all your emails and they’ll be deleted.
If you want to save a small amount of emails, you can forward them on to a different email account before the suspension date. We have full instructions on how to do this over on our help page.
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