Arabic, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Tagalog, Thai, Traditional Chinese, Turkish, UK English, US English, Ukrainian, or Vietnamese.

To change the language view in Virgin Media Mail :

Log in to Virgin Media Mail.
Click Settings at the top of any Virgin Media Mail page.
Select a language from the Virgin Media Mail display language: drop-down menu in the Language: section.
Click Save Changes.

The Virgin Media Mail interface will appear in the language of your choice after you click Save Changes. Remember, your Virgin Media Mail's display language doesn't affect the language in which your messages are sent and received.

Some of the features available in the English setting may not be available when you select another language setting. We're working hard to make all of Virgin Media Mail's features available in every language setting, so thanks for your patience.

My account is set to the wrong language

If your Virgin Media Mail interface is in the wrong language, take these steps to fix the problem:

Log in to your Virgin Media Mail account.
Click the link next to your username at the top of any Virgin Media Mail page (the Settings link).
Click on the language dropdown menu, the top entry on the first tab.
Select your language.
At the bottom of the page, click the right-hand button to save your changes. If your language has been set to a right-to-left language like Hebrew or Arabic you'll need to click the left-hand button.
In the window that pops up, click the right-hand button to apply this language choice to all of your Virgin Media services. Clicking the other button will apply this change to Virgin Media Mail only. In Hebrew or Arabic, you'll need to click the left-hand button to apply to all.

Features are missing when I switch languages

If you select a language setting and notice that a feature has suddenly disappeared, don't worry. Some of the features available in the English setting may not be available when you select another language setting. We're working hard to make all of Virgin Media Mail's features available in every language setting, so thanks for your patience.

Spellcheck - Currently available in the following interfaces: English, French, Hebrew, Italian, German, Spanish, Dutch, Russian, Portuguese, Swedish, Finnish, Danish, Polish, Greek, Hungarian, Icelandic, Indonesian, Serbian, Slovak, Slovenian, Ukrainian, and Vietnamese.

Import Contacts - You can always import contacts, no matter which interface language you've selected. But for now, Virgin Media Mail only recognises CSV files in the following languages: English, French, Italian, German, Spanish, Dutch, Russian, Portuguese, Chinese (Simplified and Traditional), Japanese, Korean, Swedish, Finnish, Danish, and Polish.

Right-to-left support - The directionality buttons are only available in Hebrew and Arabic interfaces.

Your Settings Tabs : General : External Content

Display images in certain messages

When you receive an email that contains externally linked images, Virgin Media Mail usually doesn't display the images automatically. This behaviour is designed to help protect your privacy; if we displayed the images automatically, it could potentially allow the sender of the email to see that the images are being fetched, and therefore know when you've read their message.

But, if someone in your My Contacts group sends you a message with images in it, you'll see the image by default (because the people in this group are likely people you know and trust). If you'd like, though, you can change your settings so that images from these senders won't be shown by default either.

Here's how:

Click Settings.
In the External content section, select Ask before displaying external content.

Your Settings Tabs : General : My Picture

Selecting your Virgin Media picture

What face would you like to present to the world? You can choose almost any photo as your Virgin Media picture, to show up whenever another user rolls over your name in their inbox, Contacts, or Quick Contacts list.

Sign in to your Virgin Media Mail account.
Click Settings.
From the My picture section, click Select a picture. The Upload a picture window appears.
Click Browse and navigate to the file you'd like to use. Make sure that it's a JPG, GIF, or PNG file.
Click Open in the File Upload dialog.
Use your mouse to drag the selection box, and click and drag on any corner of the selection box to shrink or enlarge it.
Click Apply Changes. Don't worry - any changes you've made won't affect your original file. These changes will only appear in Virgin Media Mail.
You can select whether you'd like all Virgin Media Mail users to see your picture, or only those who you've allowed to chat with you, using the radio buttons next to your uploaded photo on your Settings page.
- Visible to all Virgin Media Mail users means anyone who you email, or who emails you, can see your picture
- Visible only to people I can chat with includes users who have been given permission to see when you're online and to chat with you. You can see a full list of these users from the All Contacts tab of your Contacts page. They'll be listed with a coloured ball next to their name.

Your selected picture has now been applied to your account. You'll be able to view and change it from your Settings page, and other users will see your selection when they roll over your name in conversations or in their contact lists.

About Virgin Media pictures

Pictures allow you to put a face to a name! User-selected pictures show up when you roll over a name in your inbox, Contacts, or Quick Contacts list. You can choose your own photo for yourself and for your contacts, suggest a photo for a contact to use, or see what your friends have selected for themselves.

Pictures can be configured to show to all users who you email or who email you, or they can be limited to only those users who are able to see when you're online. You can see a full list of users who can see your online status from the All Contacts tab of your Contacts page - they'll be listed with a coloured ball next to their name.

Your Settings Tabs : General : Contacts' Pictures

Assigning a Virgin Media picture to a contact

You can assign any picture to use for a contact, regardless of whether they've chosen one. This picture selection only appears in your Virgin Media Mail account; your contact won't see it unless you suggest it for them.

Sign in to your Virgin Media Mail account.
Click Contacts.
Click on your contact's name in either of the Frequently Mailed or All Contacts lists.
Click edit contact information.
From the Picture section, select the My pick radio button and click upload picture.
In the pop-up window that appears, click Browse.
Navigate to your desired file, making sure that it's a JPG, BMP, GIF, or PNG file, and click Open.
Click Upload picture.
Depending on its dimensions, you may be asked to crop your picture to fit into our size restraints. Use your mouse to drag the selection box, and click and drag on any corner of the selection box to shrink or enlarge it.
Click Crop picture. Don't worry -- any changes you've made won't affect your original file. They'll only appear in Virgin Media Mail.
Click Save to assign this picture to your contact.

Suggesting a Virgin Media picture for a contact

Would you like to see a picture of your friend whenever you roll over their name in your Virgin Media Mail account? Do you have the perfect picture for them? You can suggest a picture for any one of your contacts:

Add your own photo to your contact.
Click Contacts.
Click on your contact's name in either of the Frequently Mailed or All Contacts lists.
Click edit contact information.
From the Picture section, select the My pick radio button and click upload picture.
In the pop-up window that appears, click Browse.
Navigate to your desired file, making sure that it's a JPG, BMP, GIF, or PNG file, and click Open.
Click Upload picture.
Depending on its dimensions, you may be asked to crop your picture to fit into our size restraints. Use your mouse to drag the selection box, and click and drag on any corner of the selection box to shrink or enlarge it.
Click Crop picture . Don't worry - any changes you've made won't affect your original file. These changes will only appear in Virgin Media Mail.
Click Yes, suggest picture this picture.
Enter any message that you'd like to send to your contact with this picture.
Click Send. We'll send an email to your contact, allowing them to choose whether or not to use this picture. If they do, other users will be able to see it when they roll over your contact's name in their Virgin Media Mail account.

Your Settings Tabs : General : Vacation Responder

Setting an automatic vacation response

Going on vacation? No access to the Internet? No problem! Use Virgin Media Mail's vacation responder to let people know you won't be able to get back to them right away.

You can set up a vacation response in your Virgin Media Mail account that will automatically reply to anyone who emails you. While the vacation responder is enabled, Virgin Media Mail will send a response to anyone who contacts you.* If that person contacts you again after four days and your vacation responder is still enabled, Virgin Media Mail will send another vacation response to remind the person that you're away from your email.

Here's how to let people know you can't respond right away:

Log in to your Virgin Media Mail account.
Click 'Settings' along the top of any Virgin Media Mail page.
From the 'General' tab, select 'Vacation responder on' in the 'Vacation responder:' section.
Enter the subject and body of your message in the 'Subject:' and 'Message:' fields.
- If you've enabled a personalised signature in your account, Virgin Media Mail will automatically append it to the bottom of your vacation response.
Check the box next to 'Only send a response to people in my Contacts' if you don't want everyone who emails you to know that you're away from your mail.
Click 'Save Changes.'

While the vacation responder is enabled, you'll see a banner across the top of your Virgin Media Mail account, displaying the subject of your vacation response. To stop Virgin Media Mail from automatically sending the response, click 'end now' within the banner. Or, if you'd like to edit the response, click 'vacation settings.'

Keep in mind that your vacation response will start over each time you edit it -- if someone receives your initial vacation response, and then emails you again after you've edited the subject or body of the message, he or she will receive the edited response, too.

* Messages classified as spam and messages addressed to a mailing list you subscribe to will not receive a vacation response.

Your Settings Tabs : Accounts : Custom From

Finding replies when using custom 'From:' addresses

Each time someone replies to a message you send using a custom 'From:' address, the reply will be delivered to the 'From:' address rather than your Virgin Media Mail address. If you'd like replies to be delivered to another account, you'll need to enter a 'reply-to' address in this field.

Reply with the 'From:' address to which a message was sent

If you've added other email addresses (or aliases) to your Virgin Media Mail box, you can make sure replies you send automatically display the same address to which a message is addressed:

Log in to your Virgin Media Mail account.
Click Settings at the top of any Virgin Media Mail page.
Open the Accounts tab.
In the Send mail as: section, select the radio button next to Reply from the same address the message was sent to.

Once you've completed these steps, the email address to which your mail is addressed will appear in the From: field when you send replies. You can still select another address to send individual messages, too.

Note: If a message is addressed to more than one email address you've added to your Virgin Media Mail account, your default address will appear in the From: field when you click Reply. If the message was sent to multiple addresses you've added to your Virgin Media Mail account but your default address is not included, Virgin Media Mail will display in the From: field the first verified address it finds in the message header.

Your Settings Tabs : Accounts : Mail Fetcher

About Mail Fetcher

Virgin Media Mail's Mail Fetcher can download messages from up to five other email accounts, centralizing all your email in your Virgin Media Mail account.

Setting up Mail Fetcher is easy and free, but the email accounts you'd like to fetch from must support POP access and, in the case of Virgin Media Mail accounts, have POP access enabled. Some free email services don't offer POP access to their users, so please contact the customer service department of your other webmail provider to determine if POP access is available in your non-Virgin Media email account.

Once you've set up Mail Fetcher, Virgin Media will check your other accounts on a regular basis, and new mail will appear automatically in Virgin Media Mail. Virgin Media Mail checks individual accounts for new messages at different rates, depending on previous mail fetch attempts. At this time you can't customise the frequency of automatic mail fetches.

You can disable importing at any time.

Setting up Mail Fetcher

To set up Mail Fetcher:

Click Settings from the top of any email page.
Click Accounts.
In the Get mail from other accounts section, click Add another mail account.
Enter the full email address of the account you'd like to access, then click Next Step.
Virgin Media will populate the Username and POP Server fields when possible, based on your email address. Enter your Password.
Decide whether to:
Click Add Account.
Once your account has been added successfully, you'll have the option of setting it as a custom From address. This allows you to compose messages in Virgin Media Mail, but have them appear to be sent from your other email account. Click Yes to set up a custom From address.

Leaving a copy of the retrieved message on the server

If you'd like to keep a copy of each message Virgin Media Mail retrieves in your other mail accounts, select the Leave a copy of retrieved messages on the server checkbox. This way, you can access mail in your other accounts, and in Virgin Media Mail.

Please note that some email services may still delete your messages when Virgin Media Mail fetches them. If this option is checked, Virgin Media Mail will instruct the other domain to leave the messages in place, though the final behaviour is up to the other domain.

If you'd rather delete copies of messages that Virgin Media Mail retrieves, leave this option unchecked. Virgin Media Mail will delete the messages from the other account as those messages are retrieved, meaning you'll only be able to read them in Virgin Media Mail.

Always use a secure connection (SSL) when retrieving mail

If the email account being retrieved from supports Secure Sockets Layer (SSL) encryption, you can select this option to have all information sent through a secured connection.

If you select this option, and your email provider doesn't support it, Virgin Media Mail will let you know that your configuration failed. Clicking Show error details will likely reveal a Protocol error in this case. You'll need to uncheck this selection before continuing.

My fetched mail isn't delivered

Delivery of fetched messages may occur up to an hour after a successful fetch attempt. The View history window on your Accounts tab will display the last five attempts to fetch mail from your other email accounts, but it won't show the time when those messages reached your Virgin Media Mail account. If you see a recent fetch attempt but can't yet see the messages that were retrieved, please check again in a few minutes.

If the account from which Virgin Media Mail is fetching mail doesn't receive mail at frequent intervals, Virgin Media Mail will check for new messages less often. You can always force Virgin Media Mail to check for new messages by following the steps below:

Log in to your Virgin Media Mail account.
Click Settings.
Select the Accounts tab.
Click Check mail now.

Disabling fetching

You can disable Mail Fetcher by following these steps:

Log into your Virgin Media Mail account.
Click Settings at the top of any page.
On the Accounts tab, find the Get mail from other accounts section.
Click delete next to the account you wish to disable.

Mail Fetcher will stop retrieving new messages, but any mail that you previously received will remain in your account until you delete it.

Also, please note that previously fetched messages, especially if there were a large number, may still arrive even after you've disabled Mail Fetcher. If you continue to receive mail from your other account a few hours after disabling Mail Fetcher, your other account may be configured to automatically forward your mail. Please log into your other email account and check your automatic forwarding settings. If you're not sure how to turn off automatic forwarding, ask your other webmail provider for further assistance.

Your Settings Tabs : Accounts : Storage

Your storage limit

Virgin Media Mail offers more than 7 GB of free storage for your messages and attachments, and we're adding more space as fast as we can. Your storage use is based on the size of all of the messages and attachments in your account, including those in Spam and Bin. You can check how much space you're using and your storage limit at the bottom of any Virgin Media Mail page.

If you approach your storage limit, the quota indicator will change from green to red. If you go over your limit, Virgin Media Mail will hold your messages for a few days until you clear out some space. If you don't clear enough space in this time, incoming messages will be returned to sender.

If you've hit your limit and need to clear space, you'll need to move messages to Bin and permanently delete them from there.

To move a message to Bin:

Select or open the message.
Click the Delete button.

To permanently delete a specific message:

Click Bin along the left side of any Virgin Media Mail page.
Select the message you'd like to delete.
Click Delete Forever.

To permanently delete all of the messages in your Bin at once:

Click Bin.
Click Empty Bin now.
Click OK to confirm and delete all messages.

Messages left in Bin for 30 days will be permanently deleted automatically. Messages that are permanently deleted, manually or automatically, cannot be recovered.

Your Settings Tabs : Forwarding & POP/IMAP : Forwarding

How do I forward my mail to another email account automatically?

Virgin Media Mail lets you automatically forward incoming mail to another address, if you'd like.

Here's how to forward messages automatically:

Log in to your Virgin Media Mail account.
Click Settings at the top of any Virgin Media Mail page.
Click Forwarding and POP/IMAP along the top of the Settings box.
Enter the email address to which you'd like your messages forwarded.
Select the action you'd like your messages to take from the drop-down menu. You can choose to keep Virgin Media Mail's copy of the message in your inbox, or you can send it automatically to All Mail or Bin.'
Click Save Changes.

You also can set up filters to forward messages that meet specific criteria. You can create 20 filters that forward to other addresses. You can maximise your filtered forwarding by combining filters that send to the same address.

How are POP and auto-forwarding different?

The Virgin Media Mail Team is committed to making sure you always can access your mail. That's why we're offering POP access and auto-forwarding. Both features are free for all Virgin Media Mail users and we have no plans to charge for them in the future.

POP, or Post Office Protocol, lets you download messages from Virgin Media Mail's servers onto your computer so you can access your mail with a program like Microsoft Outlook Express or Netscape Mail, even when you aren't connected to the Internet. Learn more.

With auto-forwarding, you can redirect some or all of your messages to another email account, automatically. Auto-forwarding is different from POP access because you need to sign in to another email account to access the Virgin Media Mail messages you've redirected. Learn more.

Your Settings Tabs : Forwarding & POP/IMAP : POP Access

Supported POP client list

Once you've enabled POP in your Virgin Media Mail account, you can configure your mail client or wireless device to download Virgin Media Mail messages. To see our recommended settings or troubleshoot POP issues, click the name of your mail client or wireless device below.

If your mail client isn't listed here, it may well still work, but we regret that we're not yet able to provide assistance with its configuration.

Mail Clients

Mobile Phones

For help accessing Virgin Media Mail for mobile, please visit our mobile access topic

Enabling POP

You can retrieve your Virgin Media Mail messages with Outlook Express, Thunderbird 2, Windows Mail or other programs that support POP, but you just need to make sure that POP is enabled on your mail account. By default, Virgin Media enables POP on all accounts.

To enable POP in your Virgin Media Mail account:

Log in to your Virgin Media Mail account.
Click Settings at the top of any Virgin Media Mail page.
Click Forwarding and POP/IMAP.
Select Enable POP for all mail or Enable POP for mail that arrives from now on.
Choose the action you'd like your Virgin Media Mail messages to take after they are accessed with POP.
Configure your POP client and click Save Changes.

About POP

POP, or Post Office Protocol, lets you download messages from Virgin Media Mail's servers onto your computer so you can access your mail with a program like Microsoft Outlook Express or Windows Mail, even when you aren't connected to the Internet.

Learn more:

Your Settings Tabs : Forwarding & POP/IMAP : IMAP Access

Supported IMAP client list

Once you've enabled IMAP in your Virgin Media Mail account, just configure your mail client or wireless device to download Virgin Media Mail messages. To learn about configuration settings, click the name of your mail client or wireless device below.

If your mail client isn't listed here, we're not yet able to provide assistance with its configuration, but it may still work.

Mail Clients

Getting started with IMAP for Virgin Media Mail

What is IMAP?

IMAP, or Internet Message Access Protocol, lets you download messages from Virgin Media Mail's servers onto your computer so you can access your mail with a program like Microsoft Outlook Express or Windows Mail, even when you aren't connected to the Internet.

IMAP creates a constant connection between mail clients (desktop and/or mobile) and Virgin Media Mail.

What's the difference between IMAP and POP?

Unlike POP, IMAP offers two-way communication between your web Virgin Media Mail and your email client(s). This means when you log in to Virgin Media Mail using a web browser, actions you perform on email clients and mobile devices, for example putting mail in a 'work' folder, will instantly and automatically appear in Virgin Media Mail with a 'work' label on that email.

In addition, IMAP provides a better method to access your mail from multiple devices. If you check your email at work, on your mobile phone, and again at home, IMAP ensures that new mail is accessible from any device at any given time.

How much does IMAP cost?

IMAP for Virgin Media Mail is free.

Great! How do I get started?

First, you'll need to enable IMAP in your Virgin Media Mail account. Once IMAP is enabled, follow the configuration instructions for your client of choice. Currently, only the clients listed are supported for IMAP. It may work on other clients, but we are unable to provide support for all possible clients at this time.

When you've enabled IMAP and set up your client, sign in to Virgin Media Mail through the client and watch your messages arrive. You'll notice that all of your custom Virgin Media Mail labels will appear in your client as folders, with copies of the messages to which you've applied those labels. While we'd like to make your IMAP experience match the Virgin Media Mail web interface as much as possible, some Virgin Media Mail -specific features and terms, such as conversation threading and stars, won't appear in your client. Don't worry; you can still perform all the usual Virgin Media Mail functions, just in a slightly different way. The following chart shows you how actions in your IMAP client will appear in the Virgin Media Mail web interface.

Action on client or mobile device (e.g. Outlook)	Result in Virgin Media Mail on the web
Open a message	Mark a message as read
Flag a message	Apply a star to the message
Move a message to a folder	Apply a label to the message
Move a message to a folder within a folder*	Apply a label showing folder hierarchy ('MainFolder/SubFolder')*
Create a folder	Create a label
Move a message to Spam	Report a message as spam
Move a message to Bin	Move a message to Bin
Send a message	Store message in Sent Mail
Delete a message in inbox**	Remove the message from inbox
Delete a message from a folder**	Remove that label from the message
Delete a message from Spam or Bin	Delete the message permanently

*IMAP translates labels with a forward slash (/) into a folder hierarchy like you see in your computer's file system. If you have a label such as 'Family/Friends,' you may want to reconsider your naming schemes because your IMAP client will display it as a folder named 'Family' with a subfolder named 'Friends.'

Please note that every client handles IMAP in a slightly different way. If you're curious about the specific use of your client, please contact the client's support team.

Where can I learn more?

Explore these topics for more information about the basic features of IMAP in Virgin Media Mail :

Enabling IMAP

You can retrieve your Virgin Media Mail messages with a client or device that supports IMAP, like Microsoft Outlook or Windows Mail.

To enable IMAP in your Virgin Media Mail account:

Log in to your Virgin Media Mail account.
Click Settings at the top of any Virgin Media Mail page.
Click Forwarding and POP/IMAP.
Select Enable IMAP.
Configure your IMAP client and click Save Changes.

Search:

more great stuff…

Help Centre

Virgin Media Mail

Your Messages

Organising

Access Choices

Your Settings Tabs

Your Settings Tabs : General : Language

Available interface languages