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How to get Virgin Media WiFi Pods

Our mesh WiFi Pods ensure you get the best possible connection for all your devices around your whole home. Our WiFi Pods aren’t just easy to use – they’re also simple to order.

 

 

 

How can WiFi Pods help with my home network?

We pride ourselves on the speed and reliability of our fibre broadband. But there are lots of things that can interfere with your wireless signal. Thick walls, neighbours’ network, microwaves, baby monitors and even Bluetooth – these can all affect your WiFi performance.

Ever noticed areas in your home that just don’t have the best connection? Well, our intelligent WiFi Pods work by creating a mesh network with the Hub that extends your WiFi signal and gives you one seamless connection throughout your whole home. What makes it so intelligent? Our WiFi Pods constantly adapt and evolve to what’s happening in your home; choosing the best connection for each device and delivering reliable WiFi whatever room you’re in.

Am I eligible for a Virgin Media WiFi Pod?

If you’re a Virgin Media customer with Gigabit Fibre Broadband or one of our Volt packages, you can get up to three signal-boosting WiFi Pods (if needed) at no extra cost thanks to our WiFi guarantee with WiFi Max. This is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit.

Not a Gigabit Fibre Broadband or Volt customer? Not to worry, you can add WiFi Max to your broadband package for just £8 a month and get your first WiFi Pod provided automatically. Just run a speed test on your services first.

How do I order a Virgin Media WiFi Pod?

1. Get the Virgin Media connect app

1. Get the Virgin Media connect app

If you haven’t already, create a My Virgin Media account and then download the Virgin Media connect app and sign in.

2. Run a WiFi home scan

2. Run a WiFi home scan

On the Connect app, navigate to our home scan feature.

From there connect to the Hub and tap ‘Start the scan’. The app will then guide you from room-to-room to carry out WiFi speed tests.

3. Wait for the results

3. Wait for the results

After 60 seconds, the app will let you know if it finds any signal-less sports – or if you’re not getting download speeds of 30Mbps.

4. Get a mesh WiFi Pod

4. Get a mesh WiFi Pod

Once we confirm there’s no issues with the Hub, the app will recommend WiFi Pods to help solve the problem. From there, it’ll take you through how to order one.

If you require alternative instructions to support any accessibility needs or personal circumstances, please see our accessibility support and services.

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