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Virgin Media Complaints Code of Practice
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*For call costs to our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles may vary.

*Please note standard charges apply, check with your network operator for rates.

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No dial tone

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If you are experiencing no dial tone on your Virgin Media home phone, give us some details below, so we can sort this out for you.

Your account

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Yes No

Account number

Optional

Personal details

Title

First name

Last name

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Address (first line)

Post code

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£ .

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Reporting cabinet or manhole damage

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Let us know if you spot if any Virgin Media cabinets or manholes are damaged or not looking their best.

Personal details

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Location details

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Location of issue

Postcode of issue

Equipment details

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What is the problem with the cabinet?

What is the problem with the manhole

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Contact details

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