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Check your service and track any reported faults in your area.
Common questions
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Accessible ways to contact Virgin Media
Text Relay Service Deaf, hard of hearing or speech impaired will find the text relay service very useful.
Video Relay Service Get in touch using sign language over your webcam
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Digital life blog
No dial tone
If you are experiencing no dial tone on your Virgin Media home phone, give us some details below, so we can sort this out for you.
Online Help
Our extensive online knowledgebase has articles, videos and troubleshooting guides for all your queries.
Reporting cabinet or manhole damage
Let us know if you spot if any Virgin Media cabinets or manholes are damaged or not looking their best.
Online Help
Our extensive online knowledgebase has articles, videos and troubleshooting guides for all your queries.