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Report an issue with our equipment on the street

The Virgin Media O2 equipment is where we keep our transmission kit on the street. If you’ve seen there’s an issue with one of them, please let us know as soon as possible using the form below.

You’ll need to enter your details and the details of where the equipment is, then let us know the issue using the dropdown menu.

If your services have been affected, call 0345 454 1111, or if something more dangerous has happened, call 0333 000 5925 and select option 3.

Please fill in the form below

Equipment details

Please include as many details as possible so our engineers can find it – including the name or number of the house that’s closest to the issue.