How to report online abuse to Virgin Media?

Learn about the different forms of online abuse, and how you can report to us incidents originating from the Virgin Media network.

What is online abuse?

Online abuse takes a variety of forms, through devices connected to the internet like computers, phones or tablets. This could be sending degrading or hateful comments about a person, threats, coercion, or blackmail.

But online abuse doesn’t only cover not only abusive communications. Taking part in network attacks, such as password or denial of service attacks, or hosting offensive or illegal content are also classed as abuse in our Acceptable Usage Policy.

How to stop online abuse?

If you have been experiencing online abuse, the best thing to do is report it. If anyone engages in activity on our network that goes against our Acceptable Usage Policy, then we will take appropriate action. If you feel the abuse you’ve received constitutes a crime, then we recommend you also contact your local police.

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