How to report online abuse to Virgin Media?

Learn about the different forms of online abuse, and how you can report to us incidents originating from the Virgin Media network.

What is online abuse?

Online abuse takes a variety of forms, through devices connected to the internet like computers, phones or tablets. This could be sending degrading or hateful comments about a person, threats, coercion, or blackmail.

But online abuse doesn’t only cover not only abusive communications. Taking part in network attacks, such as password or denial of service attacks, or hosting offensive or illegal content are also classed as abuse in our Acceptable Usage Policy.

How to stop online abuse?

If you have been experiencing online abuse, the best thing to do is report it. If anyone engages in activity on our network that goes against our Acceptable Usage Policy, then we will take appropriate action. If you feel the abuse you’ve received constitutes a crime, then we recommend you also contact your local police.

If you feel the abuse you have received online constitutes a crime, then you can report it to the police online. Alternatively, you can report it over the phone by dialling 101.

If you believe you have been the victim of online fraud or cybercrime, we recommend you visit Action Fraud – a website setup by the police that provides help and advice regarding cybercrime and online fraud.

If you see any content online related to terrorism, you can submit an anonymous report online.

If you have evidence of abuse originating from a Virgin Media IP address, fill in our Abuse reporting form. The information you need to include in your report depends on what kind of abuse you’re reporting:

If you’ve received email abuse (such as spam, or offensive emails):

  • Full header information

  • Content of the email

If you’ve been a victim of a network attack:

  • Date and time of abuse

  • Server/firewall logs showing abuse

  • Time zone of logs (e.g. GMT +0100)

If you’ve been a victim of abusive online conduct, like cyberstalking:

  • Date and time of abuse

  • Timezone of date and time provided (e.g.GMT +0100)

  • As much information as possible about the abuse

  • Illegal/Offensive content (phishing website, hate crime content etc.)

  • URL of content in question

When you submit a report of abuse coming from the Virgin Media network, your case will be analysed by a member of the Virgin Media Internet Security team.

If the team’s investigation concludes that a user on the Virgin Media network has breached the Acceptable Use Policy (AUP), then appropriate action will be taken.

Due to the volume of reports received, it is not possible for the team to respond to all complainants. Please rest assured that your report has been investigated and appropriate action taken.