Code CS2305 means the TV box is experiencing a slow broadband connection

This might mean the shows you're watching are buffering or can't be played.

Free up the bandwidth by checking for devices that might be causing your broadband to run slower than usual. For example, anyone gaming in high definition, or downloading large files from the internet.

Or, if it's not already, connect the TV box to the WiFi Hub using an Ethernet cable, as a wired connection is stronger than connecting wirelessly.

If this doesn't help, follow our step-by-step help to get things fixed.

This code only affects our Virgin TV 360 boxes, 360 Mini boxes, and Stream from Virgin Media.