Code CS2400 means that the app you're trying to access is temporarily unavailable
Please try accessing the app again later.
In the meantime, turn the TV box off at the wall, check all the cables are firmly plugged in to the TV box, and then turn it back on.
If there's still a problem accessing the app after that, let us know below.
This code only affects our Virgin TV 360 boxes, 360 Mini boxes, and Stream from Virgin Media.