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How do I manage my Direct Debit?

How do I pay for my Virgin Media service by Direct Debit?

Paying by Direct Debit is the easiest and most hassle-free way to pay for your Virgin Media services. It's really easy to set up too.

If you don’t pay by Direct Debit there may be a payment handling fee. Depending on your contract, you may pay 45p or £5 per month, but you can stop paying a payment handling fee by agreeing a new minimum period of at least 12 months with Virgin Media.*

You can set up a Direct Debit and manage your account online by registering or signing in to My Virgin Media and heading to My Bills. Alternatively, you can download the My Virgin Media app and set up a new Direct Debit from the palm of your hand.

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We’ll send you a bill every month, a minimum of 5 working days before we request the payment from your bank account. This should give you enough time to check that you’re happy with your bill before the payment is taken.

We’ll collect your Direct Debit payment from your bank account on or immediately after the date shown on the front page of your bill.

If you view your bills online, the date the payment will be collected is also shown in the email notification we send you each month letting you know your bill is ready to view.

To view your Direct Debit details online:

1. Register or sign in to My Virgin Media at

2. Click on My Bills

3. Select the Overview tab

4. Under Latest Bill the Due by date will tell you when we’ll collect the bill amount from your bank account.

If you’re a Oomph bundle customer, your Direct Debit payment for any out of plan charges you have on your mobile will be collected separately from your main Direct Debit payment. To see these charges, log into your My Account.



If your bank details change, it’s easy to let us know. You can do this online:

1. Register or sign in to My Virgin Media at

2. Click on the My Bills option.

3. Select the Overview tab

4. In the Your Direct Debit area, click Change Direct Debit

If you haven’t registered for My Virgin Media or can't remember your details, see Managing your Broadband, TV and Phone account with My Virgin Media.

If you’re an Oomph customer and you want to change to your Direct Debit for your mobile out of plan charges, sign in to Your Account.



Your current bill balance is setup to be paid automatically by the current Direct Debit instruction. Once this has cleared, and before we generate your next bill, you’ll be able to change your Direct Debit details.

If we make a mistake, the Direct Debit guarantee promises you a full refund.

You might find that you’re going to have difficulty keeping up with your Virgin Media payments if your circumstances have changed. Take a look at our article below to understand what options are available.

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