How do I pay for my Virgin Media service by Direct Debit?

Last updated: January 11, 2018

Paying by Direct Debit is the easiest and most hassle-free way to pay for your Virgin Media services. It's really easy to set up too.

If you don’t pay by Direct Debit there may be a payment handling fee. Depending on your contract, you may pay 45p or £5 per month, but you can stop paying a payment handling fee by agreeing a new minimum period of at least 12 months with Virgin Media.*

To move to Direct Debit register or sign in to My Virgin Media at virginmedia.com/myvirginmedia, or to agree a new minimum period please call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone.

Alternatively, you can manage your account and setup a new Direct Debit using the My Virgin Media app . All you’ll need to download the app is a compatible iPhone or Android mobile handset.

We’ll send you a bill every month, a minimum of 5 working days before we request the payment from your bank account. This should give you enough time to check that you’re happy with your bill before the payment is taken.

We’ll collect your Direct Debit payment from your bank account on or immediately after the date shown on the front page of your bill.

If you view your bills online, the date the payment will be collected is also shown in the email notification we send you each month letting you know your bill is ready to view.

To view your Direct Debit details online:

1. Register or sign in to My Virgin Media at virginmedia.com/myvirginmedia

2. Click on My Bills

3. Select the Overview tab

4. Under Latest Bill the Due by date will tell you when we’ll collect the bill amount from your bank account.

If you’re a Oomph bundle customer, your Direct Debit payment for any out of plan charges you have on your mobile will be collected separately from your main Direct Debit payment. To see these charges, log into your My Account.

 

 

If your bank details change, it’s easy to let us know. You can do this online:

1. Register or sign in to My Virgin Media at virginmedia.com/myvirginmedia

2. Click on the My Bills option.

3. Select the Overview tab

4. In the ‘Your Direct Debit' area, click Change Direct Debit

If you haven’t registered for My Virgin Media or can't remember your details, see Managing your Broadband, TV and Phone account with My Virgin Media.

Alternatively, you can call our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 1.

If you’re a Oomph customer and you want to change to your Direct Debit for your mobile out of plan charges, log into your My Account.

 

 

Your current bill balance is setup to be paid automatically by the current Direct Debit instruction. Once this has cleared, and before we generate your next bill, you’ll be able to change your Direct Debit details.

If you'd like to change the date the Direct Debit is taken from your account, please call us on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 1.

If we make a mistake, the Direct Debit guarantee promises you a full refund.

*For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.


Need more help


    Ask our community

  • Helpful, friendly forums
  • Packed with tips and advice
  • Staffed by Virgin Media

   


    Contact us

  • Get in touch with our friendly team
  • Waiting times may vary
  • Free from Virgin Media phones or mobile