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What is the Direct Debit guarantee?

Last updated: October 9, 2018

When you pay your Virgin Media bill by Direct Debit, you are protected by the Direct Debit Guarantee. We'll tell you about this when you set up your Direct Debit with us, but you can also read it below.

Direct Debit Guarantee

In future, if there is a change to the date, amount or frequency of your Direct Debit, we will always give you 5 working days’ notice in advance of your account being debited.

In the event of any error, you are entitled to an immediate refund from your Bank or Building Society.

You have the right to cancel at any time and this guarantee is offered by all the Banks and Building Societies that accept instructions to pay Direct Debits.

A copy of the safeguards under the Direct Debit Guarantee will be sent to you with our Direct Debit confirmation email or letter.

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