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Reschedule an engineer appointment

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Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online.
Find out more 

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Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online. Find out more 


Before you get in touch, did you know you can reschedule a engineer appointment online?

Reschedule your engineer appointment online

You can reschedule your engineer appointment and a whole lot more, by signing into your My Virgin Media account.

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Accessibility & Extra Support

Text Relay Service

RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.

To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.

Video Relay Service

Video Relay allows British Sign Language users connect to us via an interpreter.

Open 8am until midnight, 7 days a week.

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