tv-faqs help tv Virgin Media
Not all channels have the additional information. If this was to be added to the mini guide, it would increase the size of the mini guide, which customers would find more intrusive. We have no plans to revise this screen, which is not a dissimilar size to that on Sky.
You can set up the time the mini guide stays displayed on the screen to meet your needs. Press HOME or GUIDE on your remote and then select ’Settings’. From here choose ’Change Display and Audio Settings’.In this section, you can configure the time the mini guide is displayed to anything between 0 and 10 seconds. Once set you should follow the onscreen instructions to save the new setting and return to the TV.
This is because the mini guide gathers all the information to display on the screen. We consider the current speed to be optimum for our customers, and it’s faster than in the past.
All broadcasters provide their own individual programme information which is then collated for all channels for Virgin Media. Unfortunately, we don‘t have visibility of these schedules prior to broadcast.
During the design of the TV service, we have to consider both the amount of information available and equally the time that it takes to load and display the information. Testing/ trials have shown that 24–hour Programme Guide gives the majority of customers the optimum choice between information and speed of the service. A full weeks worth of Programme information is available on our V+ HD TV service.
There are a number of reasons why the sound may not me working on your tv. These are detailed in the Virgin TV user guide troubleshooting section.
Virgin Media make no changes to the volume of the services we provide. As a platform provider, unfortunately we have no control over the volume variations that we know broadcasters add to their broadcasts.
We provide an audio description (AD) service on many channels in the current line-up. For most channels the service is broadcast with content in it's normal electronic program guide (EPG) position. However, for BBC1, BBC2 ITV1, Channel 4 and Five the regional variations mean we can only offer AD on a National oriented channel, which can be found at channels 851-855.
To enable AD so that it automatically engages when available please press HOME or GUIDE on your remote and select and then select 'Settings'. From here choose 'Change Display and Audio Settings'. In this section, you can enable audio description when available. Once set you should follow the onscreen instructions to save the new setting and return to the TV.
All set top boxes output a standard stereo 2–channel audio that is Dolby pro logic compatible. Dolby 5.1 is not available as unfortunately, we are technically unable to support it on our STBs
There are a number of reasons why the remote control may not be working. These are detailed in the Virgin TV user guide troubleshooting section.
Virgin TV offers a great Interactive service. Press HOME or GUIDE on your remote and select 'Interactive'. The TEXT button on your Virgin remote is non-functional. To access TEXT use your TV remote control text button.
Regrettably, TIVO is a product that Virgin Media don't support. Therefore if a customer has a TIVO which is incompatible with their set-top-box (STB), the customer must purchase the adapter for use with certain STBs. Virgin Media cannot guarantee that if the customer requires a STB swap, the new STB will support TIVO. As an alternative to TIVO take a look at our V+ HD service. Press HOME or GUIDE on your remote and select 'Help & Info'. Then select 'Help Videos'.
Virgin Media has worked closely with all user groups within our viewing community to define a customer experience that is easy to use and fulfils the needs of our customers. How the remote is used in conjunction with the service was an area of significant research. The onscreen experience has been designed in a way that requires minimal visual reference to the remote control. Almost the entire service can be navigated and utilised by simply using the ‘home’ button and the directional buttons in conjunction with ‘ok’. This user centred design ensures that customers can fix their focus on what is displayed on TV and do not need to continually refer to or search for buttons on the remote control.
We do not currently offer special remotes for the visually impaired community but will continue to monitor the specific examples about our service that drive this need and correct either the onscreen experience or the remote as necessary to ensure we are working towards 100 percent usability on our products.
The TV specific codes are fixed within the Virgin Media remote control and these can only be updated when we order new remote controls from the manufacturer. Unfortunately, if the code for your TV is not on our list at point of manufacture, the TV volume will have to be controlled using the TV remote control. We apologise for any inconvenience caused.
We value customer feedback and are continuously addressing known issues and customer comments as part of our development roadmap.
We currently have 2 Non-Digitally Serviceable Areas (NDSAs) remaining, one in the Liverpool area and one in the West London area. The Liverpool upgrade is expected to be completed by mid 2006, however we are currently undertaking a feasibility study to understand how long it will take and how much it will cost to upgrade the remaining NDSA in West London.
These services are not available on the Virgin Media platform. These are only available on terrestrial analogue channels through a customer's VCR.
Virgin Media has modified the on screen experience in the past to improve legibility. This was done by ensuring that a good contrast was achieved between the text and the background colours. In addition, the onscreen experience has been designed in a way that requires minimal visual reference to the remote control. Almost the entire service can be navigated and utilised by simply using the ‘home’ button and the directional buttons in conjunction with ‘ok’. This user centred design ensures that customers can fix their focus on what is displayed on TV and do not need to continually refer to or search for buttons on the remote control.
The overall design, colours, contrast and navigational principles have been reviewed by the RNIB who were comfortable with the solutions we have implemented.
As we develop the on–screen experience we will look at providing the option for a larger miniguide with larger text.
Virgin Media continuously reviews the content that we provide within our TV packages to best ensure that we are meeting our customer requirements. We value your feedback and will ensure that your comments are passed onto the correct individuals. We are unable to comment on specific channel launches, but we strive to provide a channel line up which delivers the most popular & requested channels across our customer base.
