What to do if the account holder has died

We know this may be a difficult time, so we’re here to help make any changes that you may need for Virgin Media Broadband, TV, Phone and Mobile accounts.

Transfer services

If you want to transfer existing services into another person's name without any other changes, just download and complete our Bereavement Transfer form and email it back to us.

Once you've sent the form back we'll update the accounts within 7 days.

If you want to make changes to the services at the same time as transferring it into another person's name, then please give us a call on the number below.

Disconnect services

If you want disconnect all Virgin Media services, the simplest way is to download and complete our Bereavement Disconnect form and email it back to us.

Once you've sent the form back we'll update the accounts within 7 days.

However, if you’d prefer to speak to us then you can call us on the number below.

Getting in touch

By Email:

  • Download our Bereavement Transfer form here
  • Download our Bereavement Disconnect form here

By Phone:

  • Get in touch on 0800 952 2302

You can call us between 8am to 8pm Monday – Friday, and 9am - 5pm on Saturday. We’re not open on Sundays.


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