How to contact Virgin Media via Live Chat or messenger

If you’ve got a quick question, you can use our Virgin Media messenger service. Rather than Live Chat, it works like a text message conversation. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone.

Simply return to the browser you sent the message in to check and respond.

Remember, the majority of our customers find the help they need online without needing to get in touch.

How to contact Virgin Media via Live Chat or messenger


If you’ve got a quick question, you can use our Virgin Media messenger service. Rather than Live Chat, it works like a text message conversation. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone.

Simply return to the browser you sent the message in to check and respond.

Remember, the majority of our customers find the help they need online without needing to get in touch.

Live chat FAQs

Help guides

We’re always trying to enhance our web support. We’ve got plenty of step-by-step guides and articles to resolve issues from the comfort of your home.