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How do I get in touch via live chat or messenger?

If you’ve got a quick question, you can use our messenger service. Rather than live chat, it works like a text message conversation. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone.

Simply return to the browser you sent the message in to check and respond.

Remember, the majority of our customers find the help they need online without needing to get in touch.

We’ve got plenty of online step-by-step guides to resolve issues from the comfort of your home.

Choose the category you need help with:

If our online support hasn’t resolved your query, start a message conversation with a member of our helpful team on our contact us page

Messenger service screen showing a conversation between a customer and a Virgin Media representative

Other ways to get help


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  • Step by step guides

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  • Check balance

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