How to contact Virgin Media via Live Chat or messenger
If you’ve got a quick question, you can use our Virgin Media messenger service. Rather than Live Chat, it works like a text message conversation. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone.
Simply return to the browser you sent the message in to check and respond.
Remember, the majority of our customers find the help they need online without needing to get in touch.
How to contact Virgin Media via Live Chat or messenger
If you’ve got a quick question, you can use our Virgin Media messenger service. Rather than Live Chat, it works like a text message conversation. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone.
Simply return to the browser you sent the message in to check and respond.
Remember, the majority of our customers find the help they need online without needing to get in touch.
Live chat FAQs
Our team is available Monday until Sunday, 8am until 10pm.
We aim to get back to you as soon as we can, but this might take longer if you get in touch outside of our opening hours.
Help guides
We’re always trying to enhance our web support. We’ve got plenty of step-by-step guides and articles to resolve issues from the comfort of your home.