How to contact the Virgin Media Virtual Assistant

If you’ve got a quick question, you can use our Virtual Assistant service. Rather than Live Chat, it works like a text message conversation. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone.

Simply return to the browser you sent the message in to check and respond.

Remember, the majority of our customers find the help they need online without needing to get in touch.

We’re always trying to enhance our web support. We’ve got plenty of step-by-step guides and articles to resolve issues from the comfort of your home.

• Broadband help & support
  
• TV help & support
  
• Landline help & support
  
• Billing & payments help & support
  
• Mobile help & support
  
• Complaints
  
• Changing my package
  
• Moving home
  
• Track order
  
• Manage installations