How do I track my order?


Have you made a Virgin Media order? Whether you’ve gone click or collect or you’re waiting for home delivery, you can learn about delivery times and how to track your order right here.

How to track CollectPlus delivery

It’s easy to track your CollectPlus delivery. Our courier partner, Yodel, will keep you updated every step of the way. They'll send you an email (and a text too if you shared your mobile number) when your order has shipped, and another when it's been delivered to your chosen CollectPlus Point. Your order will usually be delivered to your collection point within 3 working days.

You’ll need your collection barcode and your ID to pick up your delivery. You can find your code in your emails and texts.

You’ll have 10 days from the delivery date to pick up your order. You’ll get a reminder after 3 days, and again after 7 days, if you’ve not yet had a chance to collect it. If you’re unable to pick up your order within the 10 days, it will be sent back to us and we'll issue you a refund.

How to track a home delivery

When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Simply select the track your parcel link in the email and enter the code to get the latest update.

When your parcel is on its way to you, our courier partners over at Yodel will send you an email or text message and will provide a 2-hour delivery window ETA.

Need to change your delivery preferences or request a new slot? No problem, simply select the track your parcel link and make your changes there.

When your parcel has been delivered, Yodel will send you an email to let you know it's at your address. If you’re not in, they’ll drop it off with your neighbour and leave you a note to let you know.

How to track my order using the My Virgin Media app

You can track and manage all your orders in the My Virgin Media app. To do this:

  1. Open the My Virgin Media app
  2. Tap Menu
  3. Choose Track Order

How to change or cancel an order

If you’d like to cancel or change an order, you’ll need to contact us.

You can also cancel your order by SMS. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday.

If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. To do this, you’ll need to wait until you receive your tracking email from Yodel. Simply select track your parcel, enter your tracking code and you should find all you need to change the delivery date on the page.

If you’re looking to reschedule a QuickStart delivery that hasn’t yet been dispatched, you can do this within the track order area in My Virgin Media.


Virgin Media delivery FAQs

Need help with your Virgin Media order? Check out the FAQs below.

**Call costs may vary

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