How do I change my Virgin Media email settings?

Last updated: May 23, 2017

Access your email through a Web browser

Before you read on, did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of email software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia.com.

Depending on when you joined us, you may have an email address with the domain @virginmedia.com, @blueyonder.co.uk, @ntlworld.com or @virgin.net. Although we have different domains, you'll only require one set of server settings when adding your email to a mail client. The settings are available in the tables below.

Although we now recommend using the 'virginmedia.com' settings, it is important to note that this will not change your email address. Your email address will remain the same regardless of what settings have been used to add it to a mail client. For example, if your email ends with @ntlworld.com, your email address will still end with @ntlworld.com once you have switched across to the '@virginmedia.com' settings.

 

Email settings; IMAP or POP?

You have two choices of settings to use with Virgin Media Mail - IMAP or POP.

If you use IMAP, it’ll automatically synchronise mail and folders from your Virgin Media Mail address to your device. For instance, if you delete an email on your device, it'll also be deleted from your Virgin Media mailbox, devices set to use IMAP with Virgin Media Mail, and webmail. If you send a mail from your device, a copy will be saved in the Sent Items folder in webmail, and copied to all other devices set to use IMAP with Virgin Media Mail.

If you use POP, your device copies mail from your Virgin Media address to your device. If you delete a mail from your device, it won't automatically be deleted from Virgin Media Mail. Any copies of mail sent from your device are only on the device that sent it, and won't be available in webmail or on any other device.

We recommend you set up your devices using IMAP as this ensure you get the best experience from Virgin Media Mail.

SMTP server

If you’re using a @virginmedia.com, @blueyonder.co.uk, @ntlworld.com, or @virgin.net email address but sending using a non-Virgin Media SMTP server, then your mail could potentially be seen as SPAM and either delivered to the recipients SPAM folder or rejected completely. To prevent this occurring, please configure your email client to the Virgin Media servers settings.

Manual configuration settings for your email

Take a look at the settings below if you're adding an email address with manual configuration settings.

Type of information

   Settings to enter   
Receiving mail (IMAP4)
IMAP4 server name imap.virginmedia.com
IMAP4 SSL Enabled
IMAP4 port 993
IMAP4 authentication Enabled (or 'Password' on Macs)
IMAP4 username

Full email address, e.g., richard.branson@virginmedia.com

 

Note: If you update your username in My Virgin Media, this email address will not change.

IMAP4 SPA (Secure Password Authentication) Disabled
Sending mail (SMTP)
SMTP server name smtp.virginmedia.com
SMTP SSL Enabled
SMTP port 465
SMTP authentication Enabled (or 'Password' on Macs)
SMTP username

Full email address, e.g., richard.branson@virginmedia.com

 

Note: If you update your username in My Virgin Media, this email address will not change.

Type of information

   Settings to enter   
Receiving mail (POP3)

POP3 server name

pop3.virginmedia.com

POP3 SSL

Enabled

POP3 port

995

POP3 authentication

Enabled (or 'Password' on Macs)

POP3 username

Full email address, e.g., richard.branson@virginmedia.com

 

Note: If you update your username in My Virgin Media, this email address will not change.

POP3 SPA (Secure Password Authentication)

Disabled

Sending mail (SMTP)
SMTP server name smtp.virginmedia.com
SMTP SSL Enabled
SMTP port 465
SMTP authentication Enabled (or 'Password' on Macs)
SMTP username

Full email address, e.g., richard.branson@virginmedia.com

 

Note: If you update your username in My Virgin Media, this email address will not change.

About the change in format of your username - Blueyonder.co.uk domain users

Your e-mail software may previously have been set up to use a computer-generated, non-personalised username such as at003c6326. This username format is now being replaced by the entire e-mail address for the primary alias on each of your mailboxes, e.g., richard.branson@blueyonder.co.uk. If you use a mailbox that has no aliases assigned to it, the username will remain as the computer-generated version, but will still need to end with the domain name, e.g., at003c6326@blueyonder.co.uk.


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