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How can WiFi Pods help with my home network?
We pride ourselves on the speed and reliability of our fibre broadband. But there are lots of things that can interfere with your wireless signal. Thick walls, neighbours’ network, microwaves, baby monitors and even Bluetooth – these can all affect your WiFi performance.
Ever noticed areas in your home that just don’t have the best connection? Well, our intelligent WiFi Pods work by creating a mesh network with the Hub that extends your WiFi signal and gives you one seamless connection throughout your whole home. What makes it so intelligent? Our WiFi Pods constantly adapt and evolve to what’s happening in your home; choosing the best connection for each device and delivering reliable WiFi whatever room you’re in.
Am I eligible for a Virgin Media WiFi Pod?
If you’re a Virgin Media customer with Gigabit Fibre Broadband or one of our Volt packages, you can get up to three signal-boosting WiFi Pods (if needed) at no extra cost thanks to our WiFi guarantee with WiFi Max. This is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit.
Not a Gigabit Fibre Broadband or Volt customer? Not to worry, you can add WiFi Max to your broadband package for just £8 a month and get your first WiFi Pod provided automatically. Just run a speed test on your services first.
How do I order a Virgin Media WiFi Pod?
1. Get the Virgin Media connect app
If you haven’t already, create a My Virgin Media account and then download the Virgin Media connect app and sign in.
2. Run a WiFi home scan
On the Connect app, navigate to our home scan feature.
From there connect to the Hub and tap ‘Start the scan’. The app will then guide you from room-to-room to carry out WiFi speed tests.
3. Wait for the results
After 60 seconds, the app will let you know if it finds any signal-less spots – or if you’re not getting download speeds of 30Mbps.
4. Get a mesh WiFi Pod
Once we confirm there’s no issues with the Hub, the app will recommend WiFi Pods to help solve the problem. From there, it’ll take you through how to order one.
If you require alternative instructions to support any accessibility needs or personal circumstances, please see our accessibility support and services.
FAQs
The WiFi Pods come at no extra cost to customers on our Gig1 Fibre Broadband and our Volt packages. It’s all part of our WiFi Max service – or our WiFi guarantee. Essentially, we promise that you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit.
The Pods are also available to those on our M50 to M500 Fibre Broadband packs (without Volt) for £8 a month, with the first WiFi Pod included.
If you’re still not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third by logging into your My Virgin Media account. Just go to Your package and follow the directions on the WiFi Max modal. Alternatively, use our accessibility contact options.
If you already have WiFi Boosters, you’ll need to disconnect them before you use a mesh WiFi Pod. This’ll make sure your devices can find and connect to the Pod – and reduce WiFi traffic in your home.
Please send back the WiFi Boosters when you get the new mesh WiFi Pod. We’ll include a returns pack in the box when we send you a WiFi Pod.
Our WiFi Pods page has all the information and support you need to make the most of our WiFi Pods – and your home broadband network.