How to reset a Virgin Media TV Box


Sometimes your Virgin TV box may need to be reset to resolve an issue, or you may want to clear any personalisation for Series Link+ and recordings.

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    Virgin TV 360 box
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    Virgin V6 Box
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    Virgin TiVo box

How to reset a Virgin TV 360 Box

If the 360 box isn’t responding to the remote, use the power switch on the back of the 360 box. If this doesn't work, unplug the 360 box from the power supply, wait 20 seconds, and plug it back in.

Still not working? If it feels hot it may have overheated. Make sure there are no other devices on top of the 360 box, turn it off and wait until it feels cool to touch before trying again.

How to reset Virgin TV V6 Box

To reset the V6 box, follow the instructions below and on your screen – it takes around 5 minutes.

  1. Press Home on the V6 Remote
  2. Select Help & Settings
  3. Select clear or Reset V6 box
  4. Select Restart V6 Box
  5. Follow instructions on screen

If the Virgin TV V6 box isn’t responding to the remote, use the power switch on the back of your Virgin TV V6 box. If this doesn't work, unplug the box from the power supply, wait 20 seconds, and plug it back in.

**Still not working?** If it feels hot it may have overheated. Make sure there are no other devices on top of your Virgin TV V6 box, turn it off and wait until it feels cool to touch before trying again.

How to reset TiVo Box

To reset the Virgin TiVo box, follow the instructions below and on your screen – it takes around 5 minutes

  1. Press Home on the TiVo Remote
  2. Select Help & Settings
  3. Select Clear or Reset TiVo box
  4. Select Restart the TiVo Box
  5. Follow instructions on screen

If the Virgin TiVo box isn’t responding to the remote, you can also press and hold the Standby button on the front on the TiVo box for 5 seconds to restart it, or use the Power switch on the back of the TiVo box. If this doesn't work, unplug the box from the power supply, wait 20 seconds, and then plug it back in. Still not working? If it feels hot it may have overheated. Make sure there are no other devices on top of your TiVo box, turn it off and wait until it feels cool to the touch before trying again.

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