How to reset a Virgin Media TV Box
Sometimes your Virgin TV box may need to be reset to resolve an issue, or you may want to clear any personalisation for Series Link+ and recordings.
Virgin TV 360 box
Virgin V6 Box
Virgin TiVo box
How to reset a Virgin TV 360 Box
If the 360 box isn’t responding to the remote, use the power switch on the back of the 360 box. If this doesn't work, unplug the 360 box from the power supply, wait 20 seconds, and plug it back in.
Still not working? If it feels hot it may have overheated. Make sure there are no other devices on top of the 360 box, turn it off and wait until it feels cool to touch before trying again.
How to reset Virgin TV V6 Box
To reset the V6 box, follow the instructions below and on your screen – it takes around 5 minutes.
- Press Home on the V6 Remote
- Select Help & Settings
- Select clear or Reset V6 box
- Select Restart V6 Box
- Follow instructions on screen
If the Virgin TV V6 box isn’t responding to the remote, use the power switch on the back of your Virgin TV V6 box. If this doesn't work, unplug the box from the power supply, wait 20 seconds, and plug it back in.
**Still not working?** If it feels hot it may have overheated. Make sure there are no other devices on top of your Virgin TV V6 box, turn it off and wait until it feels cool to touch before trying again.
Follow these steps to remove all Thumbs Up and Thumbs Down ratings and delete the list of upcoming Suggestions. It won’t delete anything in My Shows.
Good news! You can’t do this by mistake, as this option is PIN protected.
- Select Home on your V6 Remote
- Then select Help & Settings
- Go to Clear or Reset V6 Box.
- Select Clear Thumb Ratings and Suggestions
This option clears all programme information, cancels Series Links, My Planned Recordings, and removes all Thumbs Up and Thumbs Down ratings. It won’t delete anything in My Shows.
Good news! You can’t do this by mistake, as this option is PIN protected.
Next time the Virgin TV V6 box connects to the Virgin Media network, it will gather new programme information.
It should take about an hour to complete the process.
- Select Home on your V6 Remote
- Then select Help & Settings
- Go to Clear or Reset V6 Box
- Select Manage Programmes & Planned Recordings
- This clears everything from the box including Series Links, Wish List searches, Thumbs Up and Thumbs Down ratings, Suggestions, information, everything from My Shows and resets Parental Controls.
- This option is PIN protected and takes about an hour to complete.
- Select Home on your V6 Remote
- ** Then select** Help & Settings
- Go to Clear* or** Reset V6 Box
- Select Clear and Delete everything
How to reset TiVo Box
To reset the Virgin TiVo box, follow the instructions below and on your screen – it takes around 5 minutes
- Press Home on the TiVo Remote
- Select Help & Settings
- Select Clear or Reset TiVo box
- Select Restart the TiVo Box
- Follow instructions on screen
If the Virgin TiVo box isn’t responding to the remote, you can also press and hold the Standby button on the front on the TiVo box for 5 seconds to restart it, or use the Power switch on the back of the TiVo box. If this doesn't work, unplug the box from the power supply, wait 20 seconds, and then plug it back in. Still not working? If it feels hot it may have overheated. Make sure there are no other devices on top of your TiVo box, turn it off and wait until it feels cool to the touch before trying again.
Follow these steps to remove all Thumbs Up and Thumbs Down ratings and delete the list of upcoming Suggestions. It won’t delete anything in My Shows.
Good news! You can’t do this by mistake, as this option is PIN protected.
- Select Home on your TiVo Remote
- **Then select **Help & Settings
- Go to Clear or Reset TiVo Box
- ** Select** Clear Thumb
Ratings and Suggestions
This option clears all programme information, cancels Series Links, My Planned Recordings, and removes all Thumbs Up and Thumbs Down ratings. It won’t delete anything in My Shows.
Good news! You can’t do this by mistake, as this option is PIN protected.
Next time the Virgin TiVo box connects to the Virgin Media network, it will gather new programme information.
It should take about an hour to complete the process.
- Select Home on your TiVo Remote
- Select Help &Settings
- Go to Clear or Reset TiVo Box
- Manage Programmes & Planned Recordings
This clears everything from the box including Series Links, Wish List searches, Thumbs Up and Thumbs Down ratings, Suggestions, information, everything from My Shows and resets Parental Controls.
This option is PIN protected and takes about an hour to complete.
- Select Home on your TiVo Remote
- Select Help & Settings
- Go to Clear or Reset TiVo Box
- Select Clear and Delete everything