Skip to main content
  • Help
  • Where do I find my Virgin Media account number

Where do I find my Virgin Media account number and area reference?

How to find your account details

There are lots of places where you can find your account number and area reference number, including at the top of your bill, in your eBill email notification or in your welcome email. You can find out more about these below.

Remember, your account number is a 9-digit number, and your area reference number is a 2-digit number.

Mobile/Desktop only wrapper - from Extra small breakpoint - to Medium breakpoint
Virgin media paper bill
Virgin media e-bill
Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint
All Virgin media billing methods

On your eBill or paper bill

Whether it’s your eBill that you view online through My Virgin Media, or a paper bill you’ll get in the post, you’ll see your account number and area reference at the top of the bill.

Virgin media paper bill

In your eBill notification email

If you view your bills online through My Virgin Media, each month we’ll send you an email to let you know when your new bill is ready.

You’ll see your account number and area reference is shown in these emails.

Virgin media e-bill

In your welcome email

If you’re new to Virgin Media and you’ve not had a bill yet, you’ll be able to see your account number and area reference in the pink section of your welcome email.

Virgin media welcome email

Through your My Virgin Media account

If you’ve already got a My Virgin Media account, you can sign in and view your account number and area reference near the top right of the page.

Not registered for a My Virgin Media account yet? Make sure you do once you’ve found your account number and area reference. It’s the best way to manage your broadband, TV and phone account online.

If you're on a computer

Accessing Virgin media using a computer

If you're on a mobile

Accessing Virgin media using a mobile device


Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in