Where do I find my Virgin Media account number and area reference?
How to find your account details
There are lots of places where you can find your account number and area reference number, including at the top of your bill, in your eBill email notification or in your welcome email. You can find out more about these below.
Remember, your account number is a 9-digit number, and your area reference number is a 2-digit number.
On your eBill or paper bill
Whether it’s your eBill that you view online through My Virgin Media, or a paper bill you’ll get in the post, you’ll see your account number and area reference at the top of the bill.
In your eBill notification email
If you view your bills online through My Virgin Media, each month we’ll send you an email to let you know when your new bill is ready.
You’ll see your account number and area reference is shown in these emails.
In your welcome email
If you’re new to Virgin Media and you’ve not had a bill yet, you’ll be able to see your account number and area reference in the pink section of your welcome email.
Through your My Virgin Media account
If you’ve already got a My Virgin Media account, you can sign in and view your account number and area reference near the top right of the page.