Skip to main content
  • Help
  • How to Hide Your WiFi Name

How do I hide my Virgin Media hub's network name (SSID)?

Last updated: May 8, 2017

Select your Virgin Media Hub below for information on how to disable the broadcast of the wireless network name (SSID).

  

   

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint

    

Hub 3.0

We recommend that you leave the default wireless settings as they are. If you are certain that'd rather your Hub 3.0 didn't broadcast its wireless network names (SSID), you may disable it.

Follow the instructions below if you'd like to disable the Hub 3.0's broadcasting of primary its wireless network names. If you change your mind, you can follow the same steps to re-enable broadcasting.

1. Access the settings page by entering the web address shown on the Hub 3.0 sticker. For a guide on how to do this, please see Configure Advanced Settings on your Virgin Media Hub.

2. Once you have logged in click Advanced settings then Wireless and then Security.

3. Set the WiFi Network Name (SSID) broadcast options to No for both 2.4GHz and 5Ghz.

4. Click on Apply changes

The Hub 3.0 will no longer broadcast the primary wireless network names, meaning that you can connect new devices wirelessly only if you know the Hub 3.0's wireless connection details.

If you’ve set up any Guest networks, these will continue to broadcast their network names unless you follow the above steps, choosing the appropriate network.

Note: You should not rely on this as a security feature – wireless 'snooping' software can still be used to detect the presence of your wireless network.

   

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint

    

Super Hub 2ac

We recommend that you leave the default wireless settings as they are. If you are certain that'd rather your Super Hub 2 didn't broadcast its wireless network names (SSID), you may disable it.

Follow the instructions below if you'd like to disable the Super Hub's broadcasting of primary its wireless network names. If you change your mind, you can follow the same steps to re-enable broadcasting.

 

How to disable the Super Hub 2's broadcasting of its primary wireless network names

1. Access the Super Hub 2’s settings page via the web page show on the back of the unit. For a guide on how to do this, please see Configure Advanced Settings on your Virgin Media Hub.

2. Once you have logged in click the Advanced Settings button at the bottom of the screen.

3. In the Wireless section, click 2.4GHz Primary Wireless Network .

4. Untick the box labelled Enable SSID Broadcast.

5. Click Apply at the bottom of the page.
You’ll see a pop-up window asking to confirm the changes.

6. Click Yes.

7. Return to the Wireless section using the button at the top of the screen

8. In the Wireless Section, click 5GHz Primary Wireless Network

9. Repeat Steps 4 to 6.

The Super Hub will no longer broadcast the primary wireless network names, meaning that you can connect new devices wirelessly only if you know the Super Hub's wireless connection details.

If you’ve set up any Guest networks, these will continue to broadcast their network names unless you follow the above steps, choosing the appropriate network.

Note: You should not rely on this as a security feature – wireless 'snooping' software can still be used to detect the presence of your wireless network.

   

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint

    

Super Hub 2

We recommend that you leave the default wireless settings as they are. If you are certain that'd rather your Super Hub 2 didn't broadcast its wireless network names (SSID), you may disable it.

Follow the instructions below if you'd like to disable the Super Hub's broadcasting of primary its wireless network names. If you change your mind, you can follow the same steps to re-enable broadcasting.

 

How to disable the Super Hub 2's broadcasting of its primary wireless network names

1. Access the Super Hub 2’s settings page via the web page show on the back of the unit. For a guide on how to do this, please see Configure Advanced Settings on your Virgin Media Hub.

2. Once you have logged in click the Advanced Settings button at the bottom of the screen.

3. In the Wireless section, click 2.4GHz Primary Wireless Network .

4. Untick the box labelled Enable SSID Broadcast.

5. Click Apply at the bottom of the page.
You’ll see a pop-up window asking to confirm the changes.

6. Click Yes.

7. Return to the Wireless section using thebutton at the top of the screen

8. In the Wireless Section, click 5GHz Primary Wireless Network 

9. Repeat Steps 4 to 6.

The Super Hub will no longer broadcast the primary wireless network names, meaning that you can connect new devices wirelessly only if you know the Super Hub's wireless connection details.

If you’ve set up any Guest networks, these will continue to broadcast their network names unless you follow the above steps, choosing the appropriate network.

Note: You should not rely on this as a security feature – wireless 'snooping' software can still be used to detect the presence of your wireless network.

   

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint

    

Super Hub

We recommend that you leave the default wireless settings as they are. If you are certain that you do not wish the Super Hub to broadcast its wireless network name (SSID), you may disable this feature.

Follow the instructions below if you wish to disable broadcasting of your Super Hub's wireless network name. If you change your mind, you can follow the same steps to re-enable broadcasting.


How to disable broadcasting of the wireless network name

1. Access the Super Hub’s settings page via the web page show on the back of the unit. For a guide on how to do this, check Configure Advanced Settings on your Virgin Media Hub.

2. Once you have logged in click the Advanced Settings button at the bottom of the screen.

3. In the Wireless section, click Primary Wireless Network (SSID1).

4. Untick the box labelled Enable SSID Broadcast.

5. Click Apply at the bottom of the page.

You’ll see a pop-up window asking to confirm the changes.

6. Click Yes.

The Super Hub will no longer broadcast its wireless network name, meaning that you can connect new devices wirelessly only if you know the Super Hub's wireless connection details.

Note: that you should not rely on this as a security feature – wireless 'snooping' software can still be used to detect the presence of your wireless network.

Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in