If you’re concerned your account has been accessed by someone else, or you’ve noticed spam being sent from your Virgin Media email address, follow our practical advice.
Didn’t find a virus? Someone probably used your username and password to get into your account.
If you got our ‘Compromised mail’ alert, they may be using your address to send junk or spam emails, but don’t worry – they’re temporarily blocked from using your account, unable to change a thing.
If you have Virgin Media Mail and use any third-party mailbox apps (like Outlook or Gmail) to access those emails, you need to update the password you use to sign in to those, too.
Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your My Virgin Media password. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still only need your My Virgin Media password.
Just so you know, we can’t offer technical support – or be responsible for what you’re told on or forums, or for any problems you may have while following our advice. F-Secure and ESET are responsible for their websites, technical support and any issues you have while applying these steps (not us).
We've got other ways of helping