My Virgin Media email has been hacked
If you’re concerned your account has been accessed by someone else, or you’ve noticed spam being sent from your Virgin Media email address, follow our practical advice.
Scan your devices for malware
Or get a virus scanner from the App Store or Google Play.
Didn’t find a virus? Someone probably used your username and password to get into your account.
If you got our ‘Compromised mail’ alert, they may be using your address to send junk or spam emails, but don’t worry – they’re temporarily blocked from using your account, unable to change a thing.
Secure your My Virgin Media online account
To find out how to secure your My Virgin Media online account, head to our Virgin Media O2 ID help page
Review your Auto Forward settings
Go to mail.virginmedia.com and sign in using your My Virgin Media account details.
Select the Settings cog in the top right-hand corner
Select Email
Select Auto forward
Check the email addresses – delete the forwarding rule for any you don’t recognise, so they stop getting your messages unintentionally.
Where can I find more information?
Join our online community and start a conversation on the Security Matters forum.
Explore our Security Hub for more articles on the topic.
Just so you know, we can’t offer technical support – or be responsible for what you’re told on or forums, or for any problems you may have while following our advice. F-Secure and ESET are responsible for their websites, technical support and any issues you have while applying these steps (not us).