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Upgrades and offers

 

Unfortunately, virus quarantine measures have closed some of our call centres.
Please only call if you absolutely need to so customers with urgent needs can get through.
For help go to Virginmedia.com/help

Information on our response to Coronavirus (Covid-19)

 

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Which of your services are you looking to upgrade?

Boost your package online

Your personalised offers and incredible package upgrades are available to view and sign up to online. Just head to our package changes page below to find out more.

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Unfortunately, virus quarantine measures have closed some of our call centres. Please only call if you absolutely need to so customers with urgent needs can get through.

For help, go to virginmedia.com/help

Information on our response to Coronavirus (Covid-19)


Call 150 from your Virgin Media phone or mobile, or call 0345 454 1111 * from any other phone

Monday to Friday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreterOpen 7 days a week, 8am until midnight.

*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Calls from other networks and mobile may vary.

       

Mobile upgrade

Give your mobile life a boost with a tasty upgrade and treat yourself to one of our offers. Just head over to our deals to see what’s in store.

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Fastest way to get in touch

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Chat with our online agents

Unfortunately online chat is unavailable at the moment. This should only be temporary, so please keep checking back for updates.

   

Unfortunately, virus quarantine measures have closed some of our call centres. Please only call if you absolutely need to so customers with urgent needs can get through.

For help, go to virginmedia.com/help

Information on our response to Coronavirus (Covid-19)

 

Call 789 from your Virgin mobile, or call 0345 600 789 * from any other phone.

Monday to Friday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreter. Open 7 days a week, 8am until midnight.

*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Call costs from other networks and mobile may vary.

       

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