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Upgrades and offers


Which of your services are you looking to upgrade?

Boost your package online

Your personalised offers and incredible package upgrades are available to view online. Just sign in below to see them.

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Fastest ways to get in touch

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Text one of our agents for free*

Send your message to 0753 305 1809.

It’s quick, convenient and if you text outside our opening hours, our team will pick up your message when they get back in.

Monday to Friday, 7am until 11pm
Saturday and Sunday, 8am until 8pm

       

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Chat with our online agents 

Monday to Saturday, 8am until 8pm


*The text is free for Virgin Mobile customers, or will be charged at your mobile provider’s standard rates.    


Call 150 from your Virgin Media phone or mobile, or
call 0345 454 1111 * from any other phone

Monday to Friday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreterOpen 7 days a week, 8am until midnight.

*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Calls from other networks and mobile may vary.

       

Mobile upgrade

Give your mobile life a boost with a tasty upgrade and treat yourself to one of our offers. Just head over to our deals to see what’s in store.

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Fastest way to get in touch

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint

Chat with our online agents

Monday to Saturday, 8am until 8pm

   


Call 0800 064 3820 * from any phone

Monday to Sunday, 8am until 10pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreterOpen 7 days a week, 8am until midnight.

*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Calls from other networks and mobile may vary.

       

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