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How to set up a WiFi Booster
From setting up new or existing Boosters, to fixing any troubleshooting issues, here is your step-by-step guide.
Got one of our newer WiFi Pods instead?
What's a powerline Booster?
Our intelligent Boosters: WiFi and Wired, use your home's internal electrical wiring to help connect your devices to the Hub – from any room with a working socket.
Virgin WiFi Boosters can help tackle WiFi blackspots and are perfect for places where your existing home network won't reach.
A Virgin Media Booster can be used for any type of Hub or connection and will boost the signal significantly in under 200 square feet (50m), by picking up signals from far away connections via an antennae that’s attached to it.
This device then transfers those boosted frequencies through an Ethernet cable, back into your home WiFi settings so you can enjoy faster speeds, without buffering issues.
Do I need a Booster?
If you’re experiencing poor WiFi coverage in your house, or office, then a WiFi Booster will help:
• It can be used to extend WiFi coverage throughout the whole home.
• Reduce connection problems on multiple devices.
Setting up your first Booster
Follow these simple instructions to install the Booster. Or, take a look at our installation guide
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There are two Boosters in your pack. Take the smaller one first and plug it into a mains socket, next to the Hub. After the lights have flashed on, connect the Booster to the Hub, using the Ethernet cable provided.
Note: Make sure you plug the Booster directly into a mains socket, not an extention lead, power strip or surge protector.
Setting up an additional Booster
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Plug the additional Booster into a mains socket, in the same room as the Booster that is connected to the Hub. Now switch it on.
The Power light will come on – and the Connection light will flash amber. When ready to be paired, the Connection light will flash red.
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Why is my Virgin WiFi Booster not working?
There are a number of reasons why the Booster isn’t working. Here are the most common – and what to look out for:
Find the Booster's happy place
Use power sockets on internal walls, but don’t use extension cables.
Avoid direct obstruction to the Booster, such as cupboards or shelves.
Position away from devices that may cause interference i.e. chargers.
Provide ventilation as the Boosters can get very warm while in use.
Quick Checks
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Repeat this for all Boosters in your home: turn the power off, unplug and plug back in. Then switch the power on.
Check the Ethernet cable is securely connected from the main Booster and the Hub.
Additional Checks
Move the Booster to another socket – ideally an internal wall. And away from interfering devices with a motor – like a washing machine.
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If the connect light’s flashing red, and the power light’s solide white – the pairing has failed. To try again:
Slow speed checks
If your WiFi Booster is working – but slowly, you can check your broadband speed or follow these steps to speed it up again:
Turn WiFi on and off
It may sound simple but try turning the WiFi setting off and on again from the device you are using to find a stronger signal.Move closer to the Booster
Try moving to a different room or closer to the Booster before connecting the deviceRelocate the Booster
Move the Booster to another socket – ideally an internal wall and away from interfering devices with a motor like a washing machine.
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