Visiting our stores

 



Our high street stores give everybody a chance to pop in and try our products. You can also ask for help and support from our friendly team face to face.

And because we'd love you to visit us, we're always finding ways to improve the accessibility of our high street stores.

Our stores have wheelchair access and hearing loops. And we've designed our displays so you can engage and interact with our products and our staff in a way that works for you.

Find your nearest Virgin store

 

Contact us

Broadband, TV and Phone Customers

Call us

Call 150 from your Virgin Media phone or mobile, or call 0345 454 1111 * from any other phone between 8am and 10pm 7 days a week.

For our text relay service, call us free on 18001 0800 052 2164.

You can also contact us through a sign language interpreter between 8am and midnight 7 days a week.


Mobile customers

Call us

Call 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone between 8am and 10pm 7 days a week.

For our text relay service, call us free on 18001 0800 052 2164.

You can also contact us through a sign language interpreter between 8am and midnight 7 days a week.


The legal stuff

For details on our Accessibility and Vulnerability Policy, visit virginmedia.com/corporate/media-centre/public-policy-statements/accessibility-and-vulnerability-policy

For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

** Please note that standard charges apply. Please check with your network operator for rates.