Visiting our stores

 



Our high street stores give everybody a chance to pop in and try our products. You can also ask for help and support from our friendly team face to face.

And because we'd love you to visit us, we're always finding ways to improve the accessibility of our high street stores.

Our stores have wheelchair access and hearing loops. And we've designed our displays so you can engage and interact with our products and our staff in a way that works for you.

Find your nearest Virgin store

 

Contact us

Broadband, TV and Phone customers

Text us

Simply text us your query for free on 07533 051 809 ^ between 7am and 11pm Monday to Friday, 8am and 8pm Saturday to Sunday and a member of our team will be happy to help. It’s quick, convenient and if you text outside our opening hours, our team will pick up your message when they are back in.

Call our Customer Service team

Call 150 from your Virgin Media phone or mobile, or call 0345 454 1111 * from any other phone between 8am and 9pm Monday to Friday, 8am and 8pm Saturday, 8am and 6pm Sunday.

For our text relay service, call us free on 18001 0800 052 2164.

You can also contact us through a sign language interpreter between 8am and midnight 7 days a week.


Mobile customers

Text us

Simply text us your query for free on 07533 016 422 ^ between 7am and 11pm Monday to Friday, 8am and 8pm Saturday to Sunday and a member of our team will be happy to help. It’s quick, convenient and if you text outside our opening hours, our team will pick up your message when they are back in.

Call our Customer Service team

Call 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone between 8am and 9pm Monday to Friday, 8am and 8pm Saturday, 8am and 6pm Sunday.

For our text relay service, call us free on 18001 0800 052 2164.

 

Legal stuff

*For call costs to our team from a Virgin Media home phone, visit our call costs page. Call costs from other networks and mobiles vary.

^The text is free for Virgin Mobile customers, or will be charged at your mobile provider’s standard rates.