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Your account and billing

Need your bill in a different format? Tell us which format you'd prefer.

Your can ask for your bill in large print, Braille, or audio format. They're all available free of charge.
 

About your account

Online billing

Log in to your My Virgin Media account and you can access your bill whenever you like.

Large print bill

If you can't read small print very well, we can give you your bill in a large print format.

Braille Bill

If you are blind or partially sighted, you can get your bill each month in Braille.

Audio bill

We can send your bill each month on a CD containing audio and data tracks.

This disc plays in most standard CD and DVD players, including some games consoles. To make the CD easy to navigate, we've split the bill into tracks. These cover your bill summary, transactions and other information.

The disc also contains MP3 files of each of the audio CD tracks and a full text copy of the bill in rich text format, (RTF) for use with a screen reader or file viewer software. The data track also includes a full HTML menu so you can click onto individual MP3 files or the RTF file. If you play the CD on a Windows PC, it'll load automatically.

The CD comes with your printed bill and works with Windows, Mac and Linux machines.

Terms and conditions

We can also provide our contract Terms & Conditions in one of the accessible formats outlined above.

Get in touch

Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online. Find out more

 

Text us

Broadband, TV, Phone customers
Text us for free on 07533 051 809 ^

Mobile customers
Text us for free on 07533 016 422 ^

Monday to Friday, 7am until 11pm
Saturday and Sunday, 8am until 8pm


Call our Customer Service team

Broadband, TV, Phone customers
Call 150 from your Virgin Media phone or mobile, or call 0345 454 1111 * from any other phone

Mobile customers
Call 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone

Monday to Friday, 8am until 9pm
Saturday, 8am until 8pm
Sunday, 8am until 6pm


Text Relay Service

RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.

To contact us via RelayUK you can download Relay UK app or call us free on 18001 0800 052 2164


Video Relay Service

Video Relay allows British Sign Language users connect to us via an interpreter

Monday to Sunday, 8am until midnight


*For call costs to our team from a Virgin Media home phone, visit our call costs page. Call costs from other networks and mobiles vary.
^The text is free for Virgin Mobile customers, or will be charged at your mobile provider’s standard rates.