Virgin Media account help and support

Welcome to Virgin Media’s account help and support page. Pick a category to get started.

About our account help and support page

Here you’ll find support to help you understand how your account works and how to make changes to your account.

Whether you’re looking to change your account details or finding out more information about your account, all you need to do is choose a category that you think will help you. You’ll then be given step-by-step guides, clear information, helpful links, bill breakdowns and a video to answer your questions.

If you can’t find what you’re looking for, then don’t worry, you’ll still be able to talk to us.

Checking your connection for issues

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