Virgin Media Contract Information


When you join Virgin Media for Broadband, TV and Phone services you'll have two main options for your contract; fixed term, or 30 day rolling contracts. Find out more about your options and how to manage your Virgin Media contract in this article.

What types of Virgin Media contracts are there?

How to see your Virgin Media contract

Sign in on My Virgin Media > My Bills > View Contract, if it started after April 2016.

You didn’t sign a paper contract, remember. You checked and agreed to our terms and conditions, when you joined us or changed your services.

When does my Virgin Media contract end?

The end date is mentioned on your contract. And, 10 to 14 days before your contract ends, you’ll get an email or letter (the end of contract notification) to remind you and explain what happens next.

If you need download a spare copy of this notification, you can from:

  • Your Account – for your Virgin Mobile
  • My Virgin Media > My Account > End of Contract Notification, for your broadband, TV or home phone.

How to check your Virgin Media contract status

You can check the end date of your contract in the billing area of your account.

What happens to my contract when moving home?

See if you can take your services with to your new address, there’s no early disconnection fee for doing so.

If you can’t continue your:

  • Fixed term contract – and you move during your minimum period, you’ll pay an early disconnection fee to close your account at your original address.
  • Rolling contract or completed fixed term contract – just give 30 days’ notice to cancel your services.

What is Virgin Media's early disconnection fee?

Capped at £240, you pay an early disconnection fee for each month of your minimum term that you didn’t finish, before you cancelled any part of your services. It’s calculated based on your type of package and monthly cost.

Additional contract support

If you’re unhappy and make a complaint, please let us try to put this right, so you’re completely satisfied, in 8 weeks or sooner.

You’re also welcome to call:

  • Virgin Media – 150 from our home phone or mobile, 0345 454 1111* on any (*call costs vary) from 8am: to 9pm Monday to Friday, to 8pm Saturday, to 6pm Sunday.
  • Virgin Mobile – 789 on a phone of ours.

End of Contract Notification FAQs

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