Varies by offer or bundle, but you’d agree to have our services for 6 months, 9 months, 1 year, 18 months or 2 years (a minimum term or period). If you leave us before your minimum fixed term ends you’ll need to give us 30 days’ notice and you’ll be charged an Early Disconnection Fee for the remaining period of the agreed term.
Renting? Or want to try our services with no long term commitment? Rolling contracts can be cancelled, changed or upgraded anytime with just 30 days’ notice because, when you join, you pay a flexi-fee of £45.
Sign in on My Virgin Media > My Bills > View Contract, if it started after April 2016.
You didn’t sign a paper contract, remember. You checked and agreed to our terms and conditions, when you joined us or changed your services.
The end date is mentioned on your contract. And, 10 to 14 days before your contract ends, you’ll get an email or letter (the end of contract notification) to remind you and explain what happens next.
If you need download a spare copy of this notification, you can from:
You can check the end date of your contract in the billing area of your account.
Contact us and cancel your services. If you finish your contract:
See if you can take your services with to your new address, there’s no early disconnection fee for doing so.
If you can’t continue your:
Capped at £240, you pay an early disconnection fee for each month of your minimum term that you didn’t finish, before you cancelled any part of your services. It’s calculated based on your type of package and monthly cost.
If you’re unhappy and make a complaint, please let us try to put this right, so you’re completely satisfied, in 8 weeks or sooner.
You’re also welcome to call:
When you joined or renewed with us, you will have agreed a fixed term contract for your current deal. The minimum term for this contract is now coming to an end.
As the minimum term for your contract has ended or is ending soon, we want you to have all the information you need to decide what to do next.
When you joined Virgin Media, you’ll have received details of your contract price, service details, discounts and duration. We’ll also send you an End of Contract letter or email 10-40 days before the minimum term of your contact comes to an end. This will also be available to view online from the date you receive your letter or email.
Your monthly cost may change after your minimum term ends – please check your End of Contract Notification.
We want all of our customers to be aware of their contract terms so they can make the best decision about what to do next. Regulatory requirements also mean we have to inform customers that their contract is ending.