Virgin Media Contract Information
When you join Virgin Media for Broadband, TV and Phone services you'll have two main options for your contract; fixed term, or 30 day rolling contracts. Find out more about your options and how to manage your Virgin Media contract in this article.
In this article
What types of Virgin Media contracts are there?
Varies by offer or bundle, but you’d agree to have our services for 6 months, 9 months, 1 year, 18 months or 2 years (a minimum term or period). If you leave us before your minimum fixed term ends you’ll need to give us 30 days’ notice and you’ll be charged an Early Disconnection Fee for the remaining period of the agreed term.
Renting? Or want to try our services with no long term commitment? Rolling contracts can be cancelled, changed or upgraded anytime with just 30 days’ notice because, when you join, you pay a flexi-fee of £45.
How to see your Virgin Media contract
Sign in on My Virgin Media > My Bills > View Contract, if it started after April 2016.
You didn’t sign a paper contract, remember. You checked and agreed to our terms and conditions, when you joined us or changed your services.
You’ll start a fresh contract with a new minimum term, after changing your services.
When does my Virgin Media contract end?
The end date is mentioned on your contract. And, 10 to 14 days before your contract ends, you’ll get an email or letter (the end of contract notification) to remind you and explain what happens next.
If you need download a spare copy of this notification, you can from:
- Your Account – for your Virgin Mobile
- My Virgin Media > My Account > End of Contract Notification, for your broadband, TV or home phone.
How to check your Virgin Media contract status
You can check the end date of your contract in the billing area of your account.
- Services continue as usual – if you make no changes when your contract ends, there’s nothing you need to do. Your monthly cost may change: please check your end of contract notification.
- New contract can be arranged – look for your next broadband, TV and home phone deal by signing in My Virgin Media > My Account, or My Upgrades & Offers; or Your Account for your next Virgin Mobile
- Free to switch providers – 30 days’ notice is all you need to give should you wish to leave.
Contact us and cancel your services. If you finish your contract:
- Too soon – you haven’t finished your minimum term: you’ll pay an early disconnection fee to cancel your broadband, TV and phone.
- In full – your rolling contract will end after 30 days’ notice or your fixed term contact will, if you’ve completed your minimum term.
If you’re thinking of leaving, you can find further information within our cancel Virgin Media or cancel Virgin Mobile dedicated help articles.
What happens to my contract when moving home?
See if you can take your services with to your new address, there’s no early disconnection fee for doing so.
If you can’t continue your:
- Fixed term contract – and you move during your minimum period, you’ll pay an early disconnection fee to close your account at your original address.
- Rolling contract or completed fixed term contract – just give 30 days’ notice to cancel your services.
What is Virgin Media's early disconnection fee?
Capped at £240, you pay an early disconnection fee for each month of your minimum term that you didn’t finish, before you cancelled any part of your services. It’s calculated based on your type of package and monthly cost.
Additional contract support
If you’re unhappy and make a complaint, please let us try to put this right, so you’re completely satisfied, in 8 weeks or sooner.
You’re also welcome to call:
- Virgin Media – 150 from our home phone or mobile, 0345 454 1111* on any (*call costs vary) from 8am: to 9pm Monday to Friday, to 8pm Saturday, to 6pm Sunday.
- Virgin Mobile – 789 on a phone of ours.
End of Contract Notification FAQs
When you joined or renewed with us, you will have agreed a fixed term contract for your current deal. The minimum term for this contract is now coming to an end.
As the minimum term for your contract has ended or is ending soon, we want you to have all the information you need to decide what to do next.
When you joined Virgin Media, you’ll have received details of your contract price, service details, discounts and duration. We’ll also send you an End of Contract letter or email 10-40 days before the minimum term of your contact comes to an end. This will also be available to view online from the date you receive your letter or email.
If you are a Virgin Media customer, you can download a copy of your End of Contract Notification by going to My Virgin Media. If you are a Virgin Mobile customer, you can sign in to Your Account to view yours.
Your monthly cost may change after your minimum term ends – please check your End of Contract Notification.
We want all of our customers to be aware of their contract terms so they can make the best decision about what to do next. Regulatory requirements also mean we have to inform customers that their contract is ending.
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