Refer a friend for Virgin Media

It’s likely your reward was rejected for one of the following reasons:

• Your friend cancelled their Virgin Media services

• Your friend didn’t join us using your unique referral link or code

• Your friend is an existing customer or has had Virgin Media within the last six months.

If you don’t think your reward should have been rejected, or if you need more help, get in touch with Virgin Media’s referral partner Aklamio by calling them on 020 4586 6000 or sending an email to virgin-media@aklamio.com.

Is your reward not showing up in your account?

This could be a technical problem or an issue with your internet browser. For more information, call Virgin Media’s referral partner Aklamio on 020 4586 6000 or email them at virgin-media@aklamio.com and they’ll be happy to help.

It’s easy to reset your referral password.

To do this:

1. Visit the Refer a friend page

2. Enter your email address

3. Select Request new referral password

For more help, call Virgin Media’s referral partner Aklamio on 020 4586 6000 or email them at virgin-media@aklamio.com.

Refer a friend covers any Virgin Media service. So, that’s superfast broadband, digital TV and home phone or our Volt packages when your household is with both Virgin Media and O2.

However, there are a few offers that aren’t covered including, Mates Rates, My Rates, Tribe, Partner Rates and any contract less than 12 months.

It's worth checking to make sure your friend is able to receive Virgin Media in their area before referring. You can do this by visiting our shop - you’ll just need to enter their postcode and house number.

You can see the status of your current referrals, and a list of the rewards you’ve already earned, by signing into your referral account.

Just head over to the Refer a friend page, click sign in and enter your details. We’ll email you as soon as someone uses one of your referrals.

Referring friends and family to Virgin Media means you can pocket cash rewards. If your referrals are successful you’ll get up to £25 each if you refer a mobile phone. You can see how much you’ve earnt by signing in to your referral account with Virgin Media’s referral partner, Aklamio. Just head here and click ‘sign in’. And what’s more, you can refer as many mates as you like!

When you receive your cash reward depends on what your friend bought using your referral:

• If they ordered Virgin Media Broadband, TV or Home Phone, then you’ll both receive your cash 60 days* after the installation date.

Aklamio, our referral partner, will contact you when your rewards have been confirmed. When they do, simply sign in to your referral account and choose to have the cash paid into either your bank account or PayPal account.

*Rewards are paid once the cancellation period has expired, In some cases, this can take up to 9 weeks after installation or delivery.

Right now! Head on over to the Refer a friend page and get referring.

You can refer as many of your friends and family members as you like. Just make sure they are new customers and don’t already use Virgin Media.

Remember that you’ll only get a reward for successful referrals, meaning your friend has to have had their services installed for 60 days, or it’s been 60 days after their mobile phone has been delivered.

You cannot refer yourself. You can only refer new customers who haven’t yet signed up for Virgin Media.

Yes, you can! We make sure we reward everyone who successfully refers someone to us.

Your friend must keep their Virgin Media service or mobile beyond the 30-day cancellation date for you to be eligible for a reward.

Check out the How much money can I earn? section above.

On your dashboard, you’ll see one of the following status beside your rewards:

• Pending – When your friend first places an order using your referral link or code, the reward will show as Pending on both your account and your friend’s.

• Confirmed – When the 30-day cancellation period expires, your reward will show as Confirmed, ready to be paid out within the following 30 days.

• Rejected – Your reward will be show a Rejected status if the conditions have not been met. If you don’t think your reward should have been rejected, get in touch with Virgin Media’s referral partner Aklamio by calling them on 020 4586 6000 or sending an email to virgin-media@aklamio.com

Purchases must meet the following conditions to qualify for a Refer a friend reward:

• You are only eligible for a reward payment if you refer the services and mobile phones listed in the What Virgin Media products can I refer? section above.

• For a friend’s order to be eligible for a reward, it must be placed using your unique referral link or code. If you Refer a friend online, they must use your referral link. If your friend makes their purchase in a Virgin Media store, or with our Virgin Media sales team over the phone, they must quote your referral code at the point of sale.

• Your friend must be new to Virgin Media. You can’t refer an existing customer or anyone who’s had Virgin Media within the last 6 months.

• Any new customers who join without using a referral link or code won’t be eligible for a cash reward.

• The right to a reward is subject to the general terms and conditions of Virgin Media’s referral partner, Aklamio.

• Your friend must keep their Virgin Media service beyond the 30-day cancellation date for you to be eligible for a reward.

• You won’t be rewarded for referring a product to yourself, or for any referrals that extend or change an existing customer’s Virgin Media contract.

Refer a friend: Claim up to £25 for referring a friend to Virgin Media. Friend must purchase eligible products using your unique sharing link or code. Unique code must be used to complete a purchase via telesales channels. All other sales channels excluded from cashback referral programme. Reward paid by BACS or PayPal within 60 days of the end of your friend’s 14-day customer satisfaction guarantee (CSG) period. Reward not payable if friend cancels purchase in CSG period. Reward must be claimed within 12 months.

Payment: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. You may choose to receive a paper bill instead. If you choose a paper bill, we may charge you an additional amount for this service, which we will tell you about when you request the change.

Payment may be required in advance. Your first bill includes the charge for the month you join (from the day you join), plus one month in advance. Calls may be monitored. Further terms and conditions apply. See sections below for more Legal Stuff.

Money back guarantee: The 14-day money back guarantee is available for new and existing broadband and TV customers taking a new service. Call within 14 days of service activation to cancel and we'll refund the first month's charge and any installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) occurring after activation. Statutory rights not affected.

Inclusive servicing/repairs: Excludes misuse/mistreatment and accidental damage. See terms and conditions. Equipment remains property of Virgin Media.

SIM: Separate contracts and terms and conditions apply to your broadband and mobile services. If you take broadband and mobile services from us, you will receive separate bills for your broadband and mobile services.

Weather: Satellite and aerial signals can be affected by extreme weather. See virginmedia.com, sky.com and bt.com for full details of each provider’s products and services.

For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

QuickStart: Only available for broadband to properties that are currently serviceable and have had Virgin Media services previously. Virgin Phone installation will take longer.

Installation: Technician installation fees may apply on certain packages or bundles (starting from £30 for standard install).

Set-up Fee: There’s an activation fee of £35. However, if you’re on one of our 30-day rolling contracts you’ll need to pay an additional one-off flexi fee of £45.

Delivery of your equipment to store via Yodel is free.

Home delivery of your equipment is an additional £5.

BT charge up to £129 charge for faults inside of home boundary (including kit out of warranty).

Remedies: If you have experienced a problem with Virgin Fibre caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you, then legal remedies are available including the right to require a price reduction by an appropriate amount. For more information about when legal remedies are available to you visit citizensadvice.org.uk

Separate contracts apply to your broadband and mobile services.

Prices and terms subject to change during contract

Oomph bundles: Oomph bundles include a mobile SIM and a broadband speed boost. Mobile SIMs available with a range of packages, price stated includes 5GB mobile data, unlimited mins and texts. Downgrading a service in your bundle may result in loss of bundle discount and/or boosted speeds.

Seven times faster: Based on fastest widely available advertised average download speeds (average speed 516Mbps for M500 Fibre Broadband vs average speed 67Mbps for BT Superfast Fibre 2 Unlimited and 63Mbps for Sky Fibre Max).

To use Broadband features, Virgin Fibre customers must be connected to WiFi, with a compatible Hub 3, 4 or 5x. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.

WiFi Booster: WiFi Booster available only to eligible customers who we’ve identified (either through a Virgin Media agent or through the Virgin Media Connect app) as having a blackspot inside the registered account address. Eligible customers can receive one WiFi Booster per customer, available through the app. Eligible customers can receive a second Booster by contacting our service agents. A third Booster will only be issued after a site visit has taken place and is dependent upon agent assessment. Boosters are at no extra monthly cost for Full House TV / Maxit TV customers and above (customers can check in My Virgin Media to see if they’re eligible). Monthly charge will apply if you downgrade to an ineligible Virgin Fibre package. Price for Virgin Fibre customers who have (or downgrade at any time to) other packages is an additional £3* a month for the first WiFi Booster, and £2* per additional WiFi Booster, cancellable at any time on 30 days’ notice. All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge will apply. Hub 3 required.

Installation: Booster requires QuickStart self-installation, with delivery to a convenient CollectPlus store. £5 charge if you choose optional home delivery (home delivery is free for Full House TV / Maxit TV customers and above). You can choose a delivery date online and an order confirmation will be sent to you via email. Delivery dates are subject to availability and could take over 30 days in busy periods. If we can’t provide the date you’ve chosen we’ll deliver on the next available date and confirm this by email. See FAQs for further details.

General: Legal Stuff applies in addition to your existing agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability. Home environment, device limitations, number of users and time of day may also affect WiFi performance. Further Legal Stuff applies – see virginmedia.com/legalstuff

Inclusive servicing and repairs: Excludes misuse, mistreatment and wilful or accidental damage. Kit remains property of Virgin Media.

M50 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed 54Mbps). £38* a month for 18 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M125 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M125 Fibre Broadband (average download speed 132Mbps). £44* a month for 18 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M250 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps). £25* a month for 18 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M350 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed 362Mbps). £56* a month for 18 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M500 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed 516Mbps). £62* a month for 18 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Gig1 Fibre Broadband: Gig1 is available in Southampton, Manchester, Reading, Birmingham and Coventry and their surrounding areas. New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed 1104Mbps). £62* a month for 24 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M50 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed at peak 54Mbps) and Weekend chatter. £28* a month for 18 months, standard pricing thereafter (currently £45*). Price includes line rental (£19* a month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M125 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M125 Fibre Broadband (average download speed 132Mbps) and Weekend chatter. £34* a month for 18 months, standard pricing thereafter (currently £51*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M250 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed at peak 264Mbps) and Weekend chatter. £40* a month for 18 months, standard pricing thereafter (currently £57*). Price includes line rental (£19* a month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M350 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed at peak 362Mbps) and Weekend chatter. £46* a month for 18 months, standard pricing thereafter (currently £63*). Price includes line rental (£19* a month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M500 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed at peak 362Mbps) and Weekend chatter. £52* a month for 18 months, standard pricing thereafter (currently £69*). Price includes line rental (£19* a month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Gig1 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed at peak 1104Mbps) and Weekend chatter. £64* a month for 24 months. Price includes line rental (£19* a month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Big bundle: New customers only. Mixit TV, M250 Fibre Broadband (average download speed 264Mbps) and Weekend chatter. £45* a month for 18 months. Price includes line rental (£19* a month). Standard monthly pricing (currently £68* a month) applies from month 13. Premium add-ons such as Sky Cinema are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger bundle: New customers only. Maxit TV, M125 Fibre Broadband (average download speed 132Mbps) and Weekend chatter. £57* a month for 18 months. Price includes line rental (£19* a month). Standard monthly pricing (currently £62* a month) applies from month 13. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger Oomph bundle: New customers only. Maxit TV, M250 Fibre Broadband (average download speed 264Mbps), Weekend chatter and 5GB data SIM.£53* a month for 18 months. Price includes line rental (£19* a month). Standard monthly pricing (currently £90* a month) applies from month 13. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger bundle + Sports: New customers only. Maxit TV including Sky Sports in HD and TNT Sports in 4K Ultra HD, M125 Fibre Broadband (average download speed 132Mbps) and Weekend chatter. £72* a month for 18 months. Price includes line rental (£19* a month). Standard monthly pricing (currently £107* a month) applies from month 13. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger Oomph bundle + Sports: New customers only. Maxit TV including Sky Sports in HD and TNT Sports in 4K Ultra HD, M250 Fibre Broadband (average download speed 264Mbps), Weekend chatter and a 5GB data SIM. £80* a month for 18 months. Price includes line rental (£19* a month). Standard monthly pricing (currently £115* a month) applies from month 13. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Limited Edition Bigger bundle + Movies: New customers only. Maxit TV, Sky Cinema in HD, M250 Fibre Broadband (average download speed 264Mbps) and Weekend chatter. £68* a month for 18 months. Price includes line rental (£19* a month). Standard monthly pricing (currently £103* a month) applies from month 13. Premium add-ons such as Sky Sports are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Limited Edition Bigger Oomph bundle + Movies: New customers only. Maxit TV, Sky Cinema in HD, M350 Fibre Broadband (average download speed 362Mbps), Weekend chatter and a 5GB data SIM. £100* a month for 18 months. Price includes line rental (£19* a month). Standard monthly pricing (currently £100* a month) applies from month 13. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Ultimate Oomph bundle: New customers only. Maxit TV, Sky Cinema and Sky Sports (both in HD), M500 Fibre Broadband (average download speed 516Mbps) (available with M350 Fibre Broadband or M250 Fibre Broadband where M500 Fibre Broadband is not available) and Weekend chatter. Includes mobile SIM with unlimited minutes, texts and data. M500 only available as part of a package.£99* a month for 18 months, then £139* a month. Price includes line rental (£19* a month). Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount and/or boosted speeds. If you upgrade any part of the service, standard pricing will apply to that upgrade but we will discuss this with you at the time. Virgin Media may withdraw or amend the pricing if you change any part of your package. This offer maybe withdrawn at any time and cannot be used in conjunction with any other offer unless stated by Virgin Media.

12 months discount vs ongoing price: New customers only. From £5.50* off broadband and TV bundle price a month for 18 months. Price includes line rental (£19* a month). If you cancel during your minimum term an early disconnection fee will apply. This is an eBill price. If you choose a paper bill, we may charge you an additional amount for this service, which we will tell you about when you request the change. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect, standard pricing applies to upgrade. We may withdraw or amend the discount if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Virgin TV: New customers: £30 network installation fee where QuickStart is unavailable. £10* monthly recurring service extension fee for the first box plus £5* monthly recurring service extension fee for any additional box.

Existing customers adding TV: £30 network installation fee where QuickStart is unavailable. £10* monthly recurring service extension fee for the first box plus £5* monthly recurring service extension fee for any additional box.

Content and features may change at any time during the contract.

Premium channels (add-ons): 30 days’ notice required to remove premium channels/packs. Sky Sports SD subscription required to take Sky Sports channels in HD. Sky Cinema Premiere +1 not available in HD.

Sky Sports HD channels: Sky Sports HD channels £7* a month when subscribing to Sky Sports SD channels.

TV channels: Channel line-ups are subject to regional variations. TV packs currently exclude some Teletext services. ITV HD is subject to regional variation. ITV HD is not available where STV HD or UTV HD is available.

HD: HD TV sets, V HD Box, TiVo box or Virgin TV V6 box connected with HDMI cables required for HD channels. Number of inclusive HD channels depends on package.

4K: 4K/UHD compatible. Requires 4K compatible TV/device. 4K content not currently available on Virgin TV channels. Some platforms like Netflix and YouTube offer 4K, which can be viewed on your TV if you have a Virgin TV V6 box.

Catch Up TV: Catch Up TV content available for seven days after broadcast.

TV Go: Content available to view depends on TV package. Not all channels/content from relevant pack available. Live streaming and On Demand requires broadband/WiFi or 3G/4G access. UK only (or while temporarily in EU). Access via PC, Mac or TV Go App (selected iOS devices and Android™ devices only). Maximum 4 compatible devices per account can watch TV.

Sky Cinema & Sky Sports apps: Only available via the Sky Cinema and Sky Sports websites or apps (for selected iOS and Android mobiles and tablets) to customers who subscribe to these channels. UK only. Maximum 2 devices. Only available on iOS 8 and above, and Android 4.x. Selected content may not be available to view. Separate terms and conditions apply to the Sky Cinema and Sky Sports apps and websites.

Sky Cinema movie downloads: Available via the Sky Cinema app only to customers with Virgin TV, broadband and phone, with Full House TV / Maxit TV. Max two downloads per item of content. Time limits apply to viewing: content will be available to watch for up to 30 days following download. Download expires 48 hours after you first start to watch it. Sky Cinema terms and conditions apply.

Virgin Media Store: Separate terms and conditions apply to the Virgin Media Store service. DVD included for movie purchases only. Purchases must be made on the website or TV box. Compatible device & browser required. Virgin TV subscription and our latest Virgin TV V6 box required to buy and watch via TV box – Store is not available on other boxes. View content on up to 5 registered devices. Max 2 devices can stream content simultaneously. Stream and download in UK only (or while temporarily in EU).

Box-to-box streaming: Powerline may be required to connect TiVo boxes to home network, subject to your household electrics supporting the required network speed.

Movies On Demand: Virgin Movies On Demand are pay by title. Once rented, content available for 48 hours.

Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.

3D On Demand: A 3D TV, a V HD Box/Virgin TV V6 box an HDMI cable and 3D glasses that are compatible with the TV are required to view content in 3D.

TiVo/Virgin TV V6: The monthly TiVo/V6 box charge is £5 a TiVo box (on top of your Player TV, Mixit TV, Mix TV, Fun TV, Full House TV or Maxit TV package). Content available to view depends on your TV package. TiVo box remains property of Virgin Media.

Information about your TiVo use: By having and/or using the TiVo service you give us your consent to use your viewing information to personalise your TiVo experience (in addition to the other purposes set out in our privacy policy). We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by those third parties for marketing purposes. TiVo, WishList and the Thumbs Up logo and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.

TiVo features: Music On Demand is not discoverable by the search function.

Series Link+: Virgin TV V6 box and TiVo only. Not all services and apps are available via Search. Search will only bookmark content available on TiVo platform.

All the football: Sky Sports and Full House (XL) TV / Maxit TV package required.

Netflix: Netflix subscription required at extra cost.

Netflix streaming: Source: ispspeedindex.netflix.com/country/uk. Netflix ISP Speed Index compares performance of major providers and lists the average prime time bitrate for Netflix content streamed to Netflix members during a particular month for major providers. Virgin Media leading provider for past 12 months.

Amazon Prime Video: Amazon Prime subscription required. 18+. See Amazon website for T&Cs.

Box Sets: Available to Full House (XL) / Maxit TV customers on TiVo/Virgin TV V6 box only. Content is variable and shows/series will be added and withdrawn monthly.

Offers require you to pay by Direct Debit and use eBilling.

† TV channel subject to regional variation.

Prices and terms subject to change during contract

Speeds refer to download speeds unless stated otherwise. Speed assumes equipment is at optimum speed & capacity, device limitations apply. External factors may impact speed.

Our ultrafast speeds are 100Mbps and above. Home environment, device limitations, number of users and time of day may affect WiFi performance. Acceptable use policy applies.

F-Secure: New F-Secure customers only. Registration required. One subscription per Virgin Media customer. Not available on BlackBerry. Current retail price £79.99, see onlineshop.f-secure.com Up to 5 devices.

Netflix streaming: Source: ispspeedindex.netflix.com/country/uk. Netflix ISP Speed Index compares performance of major providers and lists the average prime time bitrate for Netflix content streamed to Netflix members during a particular month for major providers. Virgin Media leading provider for past 12 months. UK's fastest widely available broadband: Virgin Media M500 Fibre Broadband (avg 516Mbps) vs widely available provider download speeds, for verification see virginmedia.com/fast. Gig1 Fibre Broadband (avg 1,104Mbps) is available in selected areas. Terms apply.

DOCSIS: CableLabs is the owner of the DOCSIS 3 trademark.

Unlimited broadband: No traffic management and no monthly data usage cap. External factors can affect speed. See virginmedia.com/traffic for usage policies and factors that can affect your broadband speed.

Virgin Media WiFi for Virgin Fibre customers: App requires iOS 9 or later or Android version 5 or later. Available to Virgin Fibre customers on max 7 registered devices. WiFi connection required. UK only. Experience varies by location and number of users. Terms and conditions apply.

Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. Users can change their settings at any time in My Virgin Media. Web Safe is not automatically turned on for customers joining before this date. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity. WiFi on the London Underground: Activation required. WiFi services available in station only. Use of WiFi is subject to Virgin Media’s terms and conditions.

Gig1 Availability: Available in selected areas only – use our postcode checker to see if available in your area yet.

Gig1 Fibre WiFi Booster: Supplied by technician after assessment at Gig1 Fibre Broadband installation. WiFi Booster available only to eligible customers who we’ve identified with a blackspot inside the registered account address (either by a technician or a Virgin Media agent). Max 3 WiFi Boosters total available per account. WiFi Booster is at no extra monthly cost for Virgin Fibre customers on Gig1 Fibre Broadband with a Hub 4. Monthly charge will apply if you downgrade to an ineligible Virgin Fibre package. Price for Virgin Fibre customers who have (or downgrade at any time to) other packages is an additional £3* a month per WiFi Booster, cancellable at any time on 30 days’ notice. All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge will apply.

Installation: New customers: first WiFi Booster supplied by technician after review at installation. Existing customers: first WiFi Booster supplied by technician after review at installation. Alternatively existing customers can order via Virgin Media agent and self-install via QuickStart. WiFi Booster can be delivered to store by Click & Collect or delivered to customer address. Delivery dates are subject to availability and could take over 30 days in busy periods. If we can’t provide the date you have chosen we’ll deliver on the next available date and confirm this by email. Second WiFi Booster can be ordered via Virgin Media agent or installed by a technician. Third WiFi Booster can only be installed by a technician after reviewing in-home set up.

General: This Legal Stuff applies in addition to your existing agreement with us under our terms and conditions. Promotion can be withdrawn at any time and is subject to stock availability. Home environment, device limitations, number of users and time of day may affect WiFi performance. Further Legal Stuff applies – see virgimedia.com.

Seven times faster: Based on fastest widely available advertised average download speeds (average speed 516Mbps for M500 Fibre Broadband vs average speed 67Mbps for BT Superfast Fibre 2 Unlimited and 59Mbps for Sky Fibre Max). 51% of Virgin Media customers surveyed said they were ‘very satisfied’ with broadband service reliability versus Sky (44%), BT (44%) and Talk Talk (32%).

Reliability: 99.91% network uptime as of June 2024. For further details see virginmedia.com/shop/broadband/speeds

Broadband Genie 2019 Survey: broadbandgenie.co.uk/broadband/survey/2019#downloading

Weekend chatter: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03 starting within the weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, 0845, 0870, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates. Charges apply outside of inclusive minutes. Fair usage policy applies Full details of call charges/connection fees set out in our Tariff Guide.

Evening and weekend chatter: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03) and UK mobile numbers starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, 0870, 0845 and other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates. Charges apply outside of inclusive minutes. Fair usage policy applies. Full details of call charges/connection fees set out in our Tariff Guide.

Anytime chatter: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03) and UK mobile numbers. Excludes indirect access, dial-up internet, 0870, 0845 and other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates. Charges apply outside of inclusive minutes. Fair usage policy applies. Full details of call charges/connection fees set out in our Tariff Guide.

International anytime chatter: Zero-rated tariff applies to the first hour of direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, and calls to geographic landline numbers in 50 international destinations as follows – Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy (including Vatican City), Japan, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA and Venezuela. Excludes indirect access, dial-up internet, 0870, 0845 and other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. UK mobiles consist of numbers routed through the UK by a UK mobile operator. Mobile numbers routed outside the UK will incur a charge. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates. Charges apply outside of inclusive minutes. Fair usage policy applies. Full details of call charges/connection fees set out in our Tariff Guide.

Call costs: For details about how much it costs to call our team from a Virgin Media home phone, visit Virgin Media call costs. Call costs from other networks and mobiles vary. You should check with your network operator for rates.

Phone line rental: Line rental is currently £19* a month.

Line Rental Saver: Is no longer available to new customers and existing customers renewing their existing Line Rental Saver. Existing Line Rental Saver customers are unaffected by the withdrawal of this product but won't be able to renew their Line Rental Saver.

Calls to Mobile numbers: Unlimited calls to mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone plan. Re-dial before 60 minutes to avoid call charges. Fair usage policy applies.

Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers that are inclusive within your chosen plan starting within the relevant period. You'll be charged for calls lasting longer than 60 minutes. Charges apply outside of inclusive minutes. Full details of call charges and connection fees are set out in our Tariff Guide.

Ϫ Talk International £2*: Available as an add-on with a Virgin Talk Plan except International anytime chatter or certain older Talk Plans. Talk International £2* call charges apply for those customers paying the additional Talk International £2* monthly subscription. Full details of call charges and connection fees are set out in our Tariff Guide. Where there's no call charge specified the landline charge will apply. All calls are subject to a call connection fee of 19p. You must keep your Talk International £2* package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.

Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118 180 from your mobile phone or other operators. Excludes all third party directory enquiry services. Fair usage policy applies with a maximum of 10 calls per day. You're responsible for making sure you don’t exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.

Number transfer: Number transfer subject to availability. Where you've requested to keep your existing phone number, if your number hasn't been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0345 454 1111* from another line. For details about how much it costs to call our team, view our calling costs page.

∆ Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03.

Last Number Recall: Where a charge applies for using 1471 the cost is 19.2p, plus the standard call connection and pence-per-minute rates. You'll hear an announcement when you dial 1471 if this charge applies. Full details of call charges and connection fees are set out in our Tariff Guide.

Ring Back When Free: Availability depends on area. Customers in some areas may also incur a charge of 35p per use.

Caller Display: Availability depends on area.

Call features: Availability depends on area – see our PDF Tariff Guide for details

Price disclaimer: While every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, please view our Tariff Guide (or by requesting a copy) takes precedence.

Please note standard charges apply, please check with your network operator for rates.

For details about how much it costs to call our team from a Virgin Media home phone, visit Virgin Media call costs. Call costs from other networks and mobiles vary.

O2 (Priority and Extras)

Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118180 from your mobile phone or other operators. Excludes all third party directory enquiry services. Fair usage policy applies with a maximum of 10 calls per day. You are responsible for making sure that you do not exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.

Number transfer: Number transfer subject to availability. Where you have requested to keep your existing phone number, if your number has not been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0345 454 1111* from another line. For details about how much it costs to call our team, view https://www.virginmedia.com/callcosts.

∆ Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03.

Last Number Recall: Where a charge applies for using 1471 the cost is 19.2p, plus the standard call connection and pence-per-minute rates. You will hear an announcement when you dial 1471 if this charge applies. Full details of call charges and connection fees are set out in our Tariff Guide.

Ring Back When Free: Availability depends on area. Customers in some areas may also incur a charge of 35p per use.

Caller Display: Availability depends on area.

Call features: Availability depends on area - see our PDF Tariff Guide for details.

Price disclaimer: Prices may change at any time during your contract. Whilst every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, our Tariff Guide (or by requesting a copy) takes precedence.

Please note standard charges apply, please check with your network operator for rates.

For details about how much it costs to call our team from a Virgin Media home phone, visit our PDF Tariff Guide. Call costs from other networks and mobiles vary.