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I want to take over a Virgin Media Account

If the current account holder is no longer living at the property, and you want to keep Virgin Media services then it’s best to call us so we can arrange this for you. Call 150 from your Virgin Media phone or mobile, or call 0345 454 1111* from any other phone.

We’ll try to contact the account holder for you, to confirm whether they need the services moving to their new address. If they don’t, you’ll need you to send their old equipment back to us.

You’ll be able to choose from our latest and best deals, and we’ll make sure you have brand new equipment to use.


*For call costs to our team from a Virgin Media home phone, visit Call costs page. Calls from other networks and mobile may vary.

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