How to manage a Virgin Media fault appointment

If you’ve got an engineer booked to fix an issue, you can easily change or cancel your appointment online.




Change or cancel a technician appointment

If you’ve ran a test on your services or contacted us because you’re experiencing a fault with your Virgin Media services, we’ll arrange to send an engineer or technician if we can’t fix things online or over the phone.

You can then easily manage your appointment online if you need to make changes. Once you’ve confirmed your details via our broadband checker, you can view your appointment, change it by picking from the latest available dates and times for the technicians in your area, or cancel the visit if you find the fault has fixed itself.

View, change, or cancel your appointment now

Frequently asked questions

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