How to set up call diversion on Virgin Media landline


For £2.25 a month, Call Divert (or call forwarding in some cases) – one of our extra home phone features – will send all your incoming calls to your mobile, work phone or another number (your choice), so you never miss a chat while you’re out.

What is call diversion (or call forwarding)?

For £2.25 a month, Call Divert (or call forwarding in some cases) – one of our extra home phone features – will send all your incoming calls to your mobile, work phone or another number (your choice), so you never miss a chat while you’re out.

And if your iPhone or Android settings have a call forwarding option, you can answer your mobile on another phone and enjoy clearer sounding conversations where mobile signal’s weaker.

Here’s everything you need to know, if you’d like to change which phone rings when someone dials your number.

How to activate Call Diversion / Call Forwarding on a Virgin Media landline

  1. Call 1765 for your area colour. Find out if you're Red, Yellow, Blue, Purple or Green, then hang up.
  2. Dial 21 for Call Divert (Reds, use *70). Next, enter the full phone number you're diverting to, followed by #:
  • +44 [ UK mobile number ] #
  • Or [ landline number including the area (or STC) code ] #

  1. Hear the confirmation tone.

Just so you know, now that Call Divert has been set up, you won't be able to use Free Voicemail (included on all our home phone deals. Find out more about upgrading to Voicemail Plus which works while Call Divert is switched on.

How to check which number you are diverting calls to

Dial ***#21#** to check Call Divert is on (in Red areas, this feature isn’t available just yet).

How to switch off Call Divert

Dial #21# to cancel Call Divert (in a Red area use #70), and it’ll switch off within 24 hours.

How to set up Call Diversion on mobile

Look up the exact steps in your mobile’s device guide or give this a try.

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