How to set up call diversion on a Virgin Media landline

Here’s everything you need to know, if you’d like to change which phone rings when someone dials your number.

For £2.25 a month, Call Divert (or call forwarding in some cases) – one of our extra home phone features – will send all your incoming calls to your mobile, work phone or another number (your choice), so you never miss a chat while you’re out.

And if your iPhone or Android settings have a call forwarding option, you can answer your mobile on another phone and enjoy clearer sounding conversations where mobile signal’s weaker.

First call 1765 for your area colour. Find out if you're in a Red, Green, Blue, Yellow, or Purple area, then hang up.

If you’re in a Green, Blue, Yellow, or Purple area:

1. Dial *21 * and wait for a tone to sound
2. Tap in the full phone number you're diverting to, followed by #. For example:
   [mobile number including the country code] #
   [landline number including the area code] #
3. You’ll then hear a tone to confirm the Call Divert is set

You’ll then hear a tone to confirm the Call Divert is set

If you’re in a Red area:

1. Dial *70 and wait for a tone to sound
2. Tap in the full phone number you're diverting to, for example:
   [mobile number including the country code]
   [landline number including the area code]
3. You’ll then hear a tone to confirm the Call Divert is set

Just so you know, now that Call Divert has been set up, you won't be able to use Free Voicemail (included on all our home phone deals). Find out more about upgrading to Voicemail Plus which works while Call Divert is switched on.

Dial ***#21#** to check Call Divert is on (in Red areas, this feature isn’t available just yet).

Dial #21# to cancel Call Divert (in a Red area use #70), and it’ll switch off within 24 hours.

Look up the exact steps in your mobile’s device guide or give this a try.