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How to set up call diversion on a Virgin Media landline
Here’s everything you need to know, if you’d like to change which phone rings when someone dials your number.
What is call diversion (or call forwarding)?
For £2.25 a month, Call Divert (or call forwarding in some cases) – one of our extra home phone features – will send all your incoming calls to your mobile, work phone or another number (your choice), so you never miss a chat while you’re out. And if your iPhone or Android settings have a call forwarding option, you can answer your mobile on another phone and enjoy clearer sounding conversations where mobile signal’s weaker.
How to activate Call Diversion / Call Forwarding on a Virgin Media landline
First call 1765 for your area colour. Find out if you're in a Red, Green, Blue, Yellow, or Purple area, then hang up.
If you’re in a Green, Blue, Yellow, or Purple area:
Dial *21 * and wait for a tone to sound
Tap in the full phone number you're diverting to, followed by #. For example: [mobile number including the country code] # [landline number including the area code] #
You’ll then hear a tone to confirm the Call Divert is set
You’ll then hear a tone to confirm the Call Divert is set
If you’re in a Red area:
Dial *70 and wait for a tone to sound
Tap in the full phone number you're diverting to, for example: [mobile number including the country code] [landline number including the area code]
You’ll then hear a tone to confirm the Call Divert is set
Just so you know, now that Call Divert has been set up, you won't be able to use Free Voicemail (included on all our home phone deals). Find out more about upgrading to Voicemail Plus which works while Call Divert is switched on.
How to check which number you are diverting calls to
Dial *#21# to check Call Divert is on (in Red areas, this feature isn’t available just yet).
How to switch off Call Divert
Dial #21# to cancel Call Divert (in a Red area use #70), and it’ll switch off within 24 hours.
How to set up Call Diversion on mobile
Look up the exact steps in your mobile’s device guide or give this a try.
Open your Phone app (the dialling screen).
Tap the 3 dots for Menu > Settings > Call Settings > Supplementary Services > Call Forwarding.
Choose an option (Always Forward, Forward When: Busy, Unanswered or Unreachable).
Enter the phone number to forward to, then tap Enable or OK.
Check it’s active (is the Call Forwarding status symbol up the top of your screen?)
Tap Settings > Phone > Call Forwarding, then turn on Call Forwarding.
Tap x to remove the old phone number, if you need to.
Enter the phone number you’re diverting your iPhone’s incoming calls to.
