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Landline calling features

Virgin Landline comes with brilliant calling features like Number Recall and voicemail at no extra cost. Discover what you else you can get.

Need help ordering? For help call us 0800 064 3850

What landline calling features are included?

Making calls from a landline phone is still great way to stay in touch. At Virgin Media, we want our keen talkers to get the best from their landline phone plan, that’s why all four of our landline deals come with inclusive calling features. And they’re available to use at no extra cost to existing or new customers.

Let’s take you through the best of our Virgin Media Landline calling features.

Free Voicemail

Never worry about getting charged for listening to your voicemail again. The voicemail service available to Virgin Landline customers is free to use all year round.

Last Number Recall

Missed a call and want to find out the last caller’s number? Dial 1471 free of charge and listen to the last number recall.

Number Withhold

Making a call that requires a little more privacy? Use Number Withhold at any time without letting the caller know your landline number.

Number Release

If you’ve been able to withhold your number permanently, you can dial 1470 to release it as and when you need to.

Delete Last Incoming Number

You can delete a received phone call from your call history if you want to. Dial 1475 to erase the number of your last incoming call.

Upgrade with more minutes

Fancy dialling your landline phone plan up a notch? Now you can with Virgin Media phone add-ons. Our premium add-ons let you increase your talk time with extra minutes. You’ll be able to call landlines and mobiles with our range of extra landline calling features.

Talk Extra 100

Get 100 inclusive, any time minutes each month to UK landlines, UK mobiles and 08 numbers. Simply add this landline extra to your basket when you select the landline package you want.

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Talk Extra 200

You can double up your talk time with 200 inclusive anytime minutes each month to other UK landlines, UK mobiles and 08 numbers. Add this landline extra to your basket after you’ve selected the right home phone package.

Compare landline plans

Call Charge Details

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Latest Tariff Guide

Find out how much calls, talk plans, and any extras will cost you. Package prices, fees and rates listed in the Tariff Guide linked below take precedence over any prices, fees or rates you may see in marketing material or anywhere else.

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Detailed call charges including calls to UK service numbers

Find out how much it costs to call numbers that aren't standard landlines or mobiles, like 0845 and 0871 numbers and international numbers.

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Operator connection and reverse charges

Find out how much an operator connection or reverse charge call will cost you in the UK.

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Virgin Media Landline International call charges

If you want even more freedom from your landline phone plan, like calling loved ones overseas, then our Talk International £2 plan is ideal. Although you’ll get inclusive calls, it’s worth knowing how much it might cost you each time you pick up the phone.

For a full list of call rates to international destinations download our everyday call charges guide.

Cost of International calls and texts from UK

Everyday call charges guide

International anytime chatter

Catch up on all the latest happenings with your nearest and dearest despite the land and sea that separates you. You can make unlimited calls to landlines and mobiles in selected countries across the globe, including Australia, Germany and China. Never miss a moment to talk, even at 3am when you’re bleary-eyed.

For a full list of destinations and call rates, download our everyday call charges guide.

Everyday call charges guide

Premium call add-ons

We like to think our home phone premium call add-ons are the cream of the crop. They allow you to personalise your landline package for an extra charge with calling features and add-ons that matter to you. Let’s take you through how to add maximum value to your house phone to enhance your talk time with friends and family.

Voicemail

With Voice and Voicemail Plus, you can listen to messages from callers that you missed when you were out or on the phone. We’ve been improving our services to one that’s simpler, easy to use and access.

Virgin Landline Voicemail is free to use, and it lets you record your own personal greeting – and you don’t necessarily need a handset with a built in answer machine. We’ll automatically add this feature to all new accounts. All you need to do is dial 1571 to get started.

You can also do the following:

- Check your messages – You’ll hear a dial tone whenever you pick up your receiver if you have a new message. To listen to it, all you need to do is dial 1571 and follow the instructions. Your messages will play in date and time order.

- Save messages – You can store messages after you’ve listened to them. To save them, you’ll need to select the option otherwise we will only store messages for 3 days. You’re able to save up to 10 messages at a time. Any message you haven’t played will be stored for 21 days before they’re automatically deleted.

- Change the number of rings – Your phone will ring 10 times before diverting to voicemail, but you can reduce this number if you want to.

Voicemail Plus

With Voicemail Plus, our chargeable service, you’ll be able to listen to messages and change your voicemail settings wherever you are. You’ll also be able to set up a PIN so that you can access your messages on a landline or mobile phone at any time.

Voicemail Plus also lets you:

  • Set up immediate call divert – Send incoming calls straight to Voicemail Plus (without your phone ringing) when you need a bit of quiet.
  • Save messages – You can save messages when it suits you. And if you listen to a message but don’t save it, we’ll store it for 10 days. You’re able to save up to 30 messages at a time. Any message you haven’t played will be stored for 21 days before they’re automatically deleted.
  • Listen to messages anywhere – You can pick up your messages even when you’re not at home.
  • Set up a Voicemail Plus PIN – Keep your messages safe by creating a personal PIN. Only you, or anyone else you share the PIN with, will be able to listen to your messages.

Landline calling features FAQs

All of the calling features listed on this page come included with your package, so they’re free of charge! We also offer some premium landline calling features for a small subscription charge. You can see how much these cost on our charges page.

The legal stuff

No setup fee
This offer means you won’t pay the usual setup fee of £35. No setup fee is available on all broadband, TV and home phone bundles until 21st December 2022. If you are eligible for a QuickStart self-install kit, but choose to use an engineer for your installation, you’ll still be charged £30 for this service.

These prices are for new customers only.

Virgin Media services are only available in eligible Virgin Media network areas. TV 360, home phone, Volt benefits and WiFi Guarantee not currently available in 2022/23 network expansion areas.

All of the products on this page are subject to survey, network capacity and a credit check.

Each service has a minimum contract length that’s shown in your basket.

If you take a bundle with both Virgin Media and O2, you’ll have separate contracts and bills – one for Virgin Media, and another for O2.

Priority is a service from O2 that current Virgin Media customers aged 16+ can also use.
  • Offers are subject to eligibility and availability.
  • Read the terms on the Priority app or at o2.co.uk/terms


  • Fastest WiFi guarantee of any major provider
    Comparing WiFi guarantees of major UK ISPs. Terms of guarantee vary by provider. To verify click here. Virgin Fibre Areas only. Available with M50 broadband or faster. £8p/m extra or included with Gig1 or Volt. At least 20Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Excludes broadband faults and broadband network outages. Further exclusions & legal stuff apply.

    UK’s fastest widely available broadband
    Virgin Media Gig1 (average download speed 1130Mbps) vs fastest widely available average download speeds of UK ISPs. For verification see virginmedia.com/fast

Need help ordering? For help call us 0800 064 3850