How to set up and manage voicemail for Virgin Media landline


Our £2.25 a month and free voicemail services store messages recorded by callers – to help you decide how urgently to return their missed calls or tell you everything you needed to know.

What is voicemail?

Our £2.25 a month and free voicemail services store messages recorded by callers – to help you decide how urgently to return their missed calls or tell you everything you needed to know. By dialling the code for voicemail, you’ll get a menu of options to play, delete or save messages, all in your own time. And there’s more features you can make your own.

But first, you’ll need to set up your voicemail. See our phone user guide. Or let’s go through it step-by-step together…

How to use Free Voicemail

Included as standard on your phone plan. Your messages can be:

  • Up to 1 minute long
  • Stored, un-played for 21 days
  • Kept for 3 days when you’ve had a listen
  • And 10 voicemails can be saved

How to use Voicemail Plus

Remote access is why most people upgrade to Voicemail Plus for £3 a month – on any phone or mobile, you can check your messages, even while you’re away from home.

There’s also the bonus New Message Arrived beep, as well as Call Divert that sends missed callers to voicemail, including those who tried when you were already on the phone. And if you don’t want to be disturbed by ringing, you can even set up Immediate Call Divert. To find out more, see our guide to landline call features.

And that’s not all. Compared to Free Voicemail, your Voicemail Plus messages can be:

  • 3x longer (up to 3 minutes each)
  • Stored, un-played for 21 days
  • Kept for a week extra when you’ve had a listen (10 days total)
  • Paused, rewound or fast-forwarded by 10 seconds when you’re playing messages
  • Undeleted
  • Plus, 30 voicemails can be saved (that’s 3 times more)

Your phone isn’t ringing long enough before going to voicemail?

Your home phone should ring 10 times before going to Free Voicemail or Voicemail Plus. If not, extra rings could be added to your phone within 24 hours when you call 150 on your Virgin Media home phone or mobile, 0345 454 1111* from any phone.

Call costs may vary.

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