How to manage and use landline call features


Virgin Phone offers a wide variety of great features to save you time, money and effort.

What are landline call features?

Virgin Phone offers a wide variety of great features to save you time, money and effort. Some of these features are free, and some carry a small subscription charge. Take a look at our charges page for a list of costs.

Note, some calling features don't work together. For more information please check our phone guide

Home phone features for withholding numbers

Home phone features for Voicemail

Home phone features for call management

Additional landline features

Why are my home phone features not working?

Is your phone compatible?

Before enabling call features, just follow these few steps to make sure you’re ready to go:

  • It needs to be to a touch tone phone to get our calling features.
  • Has it got the *, # and Recall (R) buttons? You’ll need these too.
  • If your phone can switch between tone and pulse dialling, set it to MF or DTMF or Tone.
  • You’ll also need to make sure it’s set to Time Break Recall (TBR)

Not sure where these buttons are? Have a look on the bottom or side of the phone’s base, or look through the manufacturer’s manual that came with your phone.


*Call costs may vary

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