How to withhold number on your Virgin landline

Learn how to withhold your number when making calls on your Virgin Media landline.

What is a withheld number?

If you withhold your number, it won’t be available to the person you’ve called. That means your number won’t appear on the recipient’s caller ID, your name won’t display if you’re saved in their contacts, and they won’t be able to identify you by dialling 1471.

How to temporarily withhold number

To withhold your number, simply dial 141 before the phone number you’d like to call. You’ll need to do this any time you want to conceal your number.

How to permanently withhold number

If you’d like to permanently withhold your number, you’ll need to contact our customer service team. Get in touch and we can help you set this up.

How to show caller ID using 1470

If your number is set as permanently withheld, you can switch this off for a single call by dialling 1470 before the number. If you do this, your number will appear in the recipient’s caller ID, and they’ll be able to identify you if they dial 1471 after the call.

How to disable 1471 on your landline

By dialling 1471, you can find out who called you last. Unfortunately, you can’t disable the 1471 feature on your landline. However, you can conceal the number of your last incoming call. To do this, simply dial 1475 and follow the instructions. You’ll get a call back within a minute confirming the number has been erased. If you dial 1471 again, you’ll find that the number that called has been replaced by "number withheld".

How to withhold number on mobile

Withholding your number on a mobile works a little differently – and depends on what kind of device you have.

To withhold your number on your iPhone:

  1. Go to Settings

  2. Tap Phone

  3. Select Show My Caller ID

  4. Set the toggle switch to Hide

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To withhold your caller ID on your Android:

  1. Open the Phone app

  2. Tap Menu

  3. Select Settings

  4. Tap Call Settings

  5. Select Additional Settings

  6. Set Caller ID to Hide Number

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Withheld number FAQs

Want to know more about withholding your number on your Virgin Media landline? Check out our FAQs below.

While you won’t be able to trace the number, we can. If you’ve been receiving nuisance calls from a withheld number contact us.

It’s not currently possible to hide your number when sending texts from Android devices or iPhones.

You can block calls from withheld numbers by signing up to our Anonymous Caller Rejection service.

You can also make your number ex-directory. This will make it much harder to get hold of your number. Simply contact us and we’ll get your number delisted from the phone directory.

If you’d like to get either of these set up, simply call us on 150 from your Virgin Media landline phone, or 0345 454 111* from any other line.

*Call costs may vary.

If you’re hearing a message saying the number you have dialled is not recognised, that means either you’ve entered the number incorrectly or the number has been disconnected. It’s worth double-checking the number and trying again.