How to use my Virgin Media TV remote

1. Point the 360 remote towards the box
2. Press and hold the TV and 0 button for 10 seconds - this should force pairing
   
   

Did that not work?
Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing.

How to pair the 360 remote with your TV

If you need to pair the 360 remote with the TV to control volume, source or power

1. Press Home
2. Select Settings
3. Select Pair remote with devices
4. Select Pair TV and follow the on screen instructions

Check out our help guide to learn more about how to set up your TV with our products and services.

1. Hold the minus button on the front of your V6 box down for 10 seconds.
   
2. The white power light on the box will go off as you’re holding the button, once the power light comes back on the box is ready for paring.
   
3. Now hold the Info button on the remote down for 7 seconds. The light on the remote should flash green twice.
   
4. Confirm the paring by holding the plus button on the front of the V6 box down until the remote starts beeping. The remote and V6 box should now be paired.

Note: The V6 can also be paired with the remote by accessing the following options and following the on screen instructions:

1. Select Home on the remote
   
2. Select Help & Settings
   
3. Select Settings
   
4. Select Devices
   
5. Select Remote Control Pairing

The simplest way to programme the Virgin TV remote to work with your AV device is by searching for the correct code.

1. Make sure your AV device and the TV box are switched on
2. Select and hold down Clear and Volume Down at the same time until the light on top of the remote flashes green twice
3. Enter the code to access the AV device code database – the LED will flash green twice
4. Point the remote at your AV device and press channel up repeatedly until a code mutes the volume for the device – the LED will flash green each time a code is sent
5. When the volume turns off, press Mute to turn the volume back on
6. Press Volume Up / Down and Mute to check that the remote is working with your device. If it doesn’t work, continue to search using Channel Up until the next code turns off the volume, and repeat steps 5 and 6
7. When the Volume and Mute keys work, press OK to store the code. The LED will then flash green twice

If you reach the end of the code database, the light on top of the remote will give an extended red flash and exit programming mode.

If you think you’ve missed the code, you can work backwards through the code database by pressing the channel down button at any time.

You can also programme the correct code into the remote from the device code list.

1. Make sure your AV device and the TV box are switched on
2. Find your make of AV device and the 4 digit code(s) that match it here. If there‘s more than one code for your AV device, try the codes in the order listed
3. Press and hold down Clear and press Volume Up at the same time, until the light on the top of the remote flashes green twice
4. Enter the four digit code for your AV device's make from the list. The LED should then flash green twice. This shows you’ve entered a valid code
5. Press Volume Up / Down and Mute to check that the remote is working. If not, repeat the steps above using a different code for your AV device from the list

The remote can only store one device code type at a time. This means that you can’t control two AV devices at the same time.