Do you have Virgin TV? If so, you can also watch your shows and movies on your phone, laptop and tablet, using your free Virgin TV Go streaming service. Here’s all you need to know about the mobile app and website, so you can enjoy live and On Demand telly at home or anywhere in the UK you’re online. On up to five of your devices.
When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store,
If your Virgin TV includes Sky Sports, please register with the Sky Sports app.
You’ve registered for Virgin TV Go, so now (on up to five of your devices) you’re going to:
And if you have Virgin TV 360, you can also sign in to your Profile on the app to personalise your TV experience.
If none of the above seem to apply, please see our help guide about the TV Go app not working.
You can do three device swaps a month. Want to use Virgin TV Go on a new device?
Tap the app’s magnifying glass (top right of your screen) or the website’s search bar. As you type the name of the movie or show you fancy, search results will pop up for you – tap one to start watching.
You can also search your TV Guide for a specific channel using the search box or have a browse:
See the microphone symbol in the mobile app? Give it a quick tap and say what you’d like to search for on Virgin TV Go. Now you’re voice searching.
See what’s playing now on all Live TV channels:
To continue shows or movies you haven’t finished:
Saving shows and movies:
Found a show or movie you want to watch later, but don’t want to download? You can add them to your watchlist.br>
Sort or filter On Demand by Category or Genre:
Elsewhere on the Virgin TV Go website, you’ve topical, trending and more On Demand categories on the home page.
If you have Virgin TV 360, you’ll be able to access your recordings, rented shows or downloads automatically – as well as being able to continue watching where you left things on your main Virgin TV box.
You may have up to: 30 days to start watching your download; 48 hours to watch when you’ve started. Some episodes can only be downloaded a maximum of two times per account.
If you’re a Virgin TV 360 customer, you can easily switch from your device to the main TV by tapping Watch on TV on the app.
This feature is unavailable if you have the Virgin TV TiVo or V6 box.
You can control your Virgin TV 360 box from your device with the TV Go app. Here’s how:
If you have the Virgin TV TiVo or V6 box, you can use the Virgin TV Control app to do this instead.
For iOS, select the settings wheel > Preferences, or for Android go to Menu > Settings > Preferences, if you want to…
For iOS, select the settings wheel > My Channels or for Android go to Menu > Settings > My Channels, if you fancy…
Pin protection is automatically requested based on the ratings given for the show/movie and the time of day you’re streaming. Here’s how to set up your TV PIN. Live TV often has no rating assigned, but uses the time of airing to determine its rating when being watched live or via Catch Up. Standard UK watershed rules are used within TV Go and these cannot be changed or switched off.
It’s worth noting that watching most Live TV channels with Virgin TV Go is not PIN protected, as channels show content appropriate to watershed times.
Follow the steps below for changing your PIN…
Worried the kids may suss out your PIN? Set up Touch ID or Face ID for Virgin TV Go and unlock age-restricted On Demand shows with your fingerprint or face.
The TV Go app provides spoken feedback if you have the iOS Voiceover or the Android TalkBack accessibility features enabled. The app announces buttons, icons, on-screen text and messages, as well as providing special navigational aids. Find out more about accessibility support.
Virgin TV Go is available for all Virgin TV customers, and is available on iOS, Android, Windows 10, PC and Mac.
Virgin TV Go is supported on the following systems and browsers:
We no longer have a Windows 10 app, but Windows 10 devices can use the website, and install the web app that is offered when visiting the website. To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.
Note: If you register a computer using a browser, you’ll need to use the same browser with Virgin TV Go. Using a different browser, clearing cookies or using incognito mode will be seen as a different device.
*To use Virgin TV Go with Internet Explorer on Windows 7 you'll need to install Microsoft Silverlight.
**To use Virgin TV Go with Safari 11 or earlier you'll need to install Microsoft Silverlight. Virgin TV Go is not currently compatible with Safari 12. To use Virgin TV Go on macOS with Safari 12 installed, you'll need to use an alternate browser such as Firefox or Chrome.
To use Virgin TV Go, your mobile or tablet will need to be:
Note: Virgin TV Go is not available on Amazon Fire devices
Virgin TV Go is not available on rooted or jailbroken devices. The use of Air Play, Miracast, HDMI or TV-Out and Chromecast is not supported.
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