How to use Virgin TV Go app and website

Do you have Virgin TV? If so, you can also watch your shows and movies on your phone, laptop and tablet, using your free Virgin TV Go streaming service. Here’s all you need to know about the mobile app and website, so you can enjoy live and On Demand telly at home or anywhere in the UK you’re online. On up to five of your devices.

How to register to use the TV Go app or website

When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store,

  1. Select Register
  2. Enter the email address or the mobile number you gave us when you joined Virgin Media.
  3. We’ll send you a confirmation email or text if we’ve found your details. If not, we’ll ask you to enter your account number and area reference (found on your bill or contract).
  4. Type in the verification code if we’ve sent you one.
  5. You’ll then need to set a security question in case you need to reset your password.

If your Virgin TV includes Sky Sports, please register with the Sky Sports app.

How to sign in and register a device on Virgin TV Go

You’ve registered for Virgin TV Go, so now (on up to five of your devices) you’re going to:

  1. Use your My Virgin Media username and password to sign in on Virgin TV Go.
  2. Name and register your device with Virgin TV Go, following the prompts on the mobile app or website.
  3. Start streaming. Watch your Sky TV channels and stream everything else, live and On Demand, on up to two devices at the same time.

And if you have Virgin TV 360, you can also sign in to your Profile on the app to personalise your TV experience.

How to search and use the TV Go app or website (with a browser)

Tap the app’s magnifying glass (top right of your screen) or the website’s search bar. As you type the name of the movie or show you fancy, search results will pop up for you – tap one to start watching.

You can also search your TV Guide for a specific channel using the search box or have a browse:

  1. Menu > Live TV > Guide
  2. Tap the show to find out more and when it’s available: Now (watch symbol) or Later (timer symbol).
  3. Press the timer symbol to set a reminder when progamme starts (5 or 15 minutes before); or press Play or Watch Now – enjoy!

How to change settings on the TV Go app or website

Which devices can I use the Virgin Media TV Go app with?

Virgin TV Go is available for all Virgin TV customers, and is available on iOS, Android, Windows 10, PC and Mac.

Has this helped?

Let's try something else

We've got other ways of helping