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How to use Virgin TV Go app and website

Virgin TV customer? Watch the shows and films you love on up to five devices thanks to the Virgin TV Go app. No need to wait your turn for the telly, you can now enjoy live and On Demand TV on your phone or laptop at home or on the go.

Watch Virgin TV Go

Download Virgin TV Go from the Apple app store

Download Virgin TV Go from Google Play  

How to register for Virgin TV Go

Once you’ve downloaded the Virgin TV Go app from either the Google Play or Apple app store, you simply need to follow the steps below to register:

  1. Open the Virgin TV Go app, select the Profile icon then Register

  2. Enter the email address or phone number you gave us when you joined Virgin Media

  3. Wait for a confirmation email or text from us informing you that we’ve found your details. If not, we’ll ask you to enter your account number and area reference (found on your bill or contract).

  4. Enter the verification code we’ve sent you

  5. You’ll then need to set a security question in case you ever need to reset your password

If your Virgin TV includes Sky Sports, please download and register with the Sky Sports app. Your login details will be the same as TV Go.

How to sign in and register a device

Now you’ve registered your Virgin Media account with Virgin TV Go, you can start adding your devices. To do this, simply:

  1. Sign in to Virgin TV Go using your Virgin Media username and password

  2. Select the content you want to watch

  3. Follow the prompts on the mobile app or website to name and register your device

  4. Start streaming! Catch all your favourite entertainment live and On Demand on up to two devices at once. You can also download shows to watch offline.

All Virgin TV customers can register up to five devices on the Virgin TV Go app and view on two devices simultaneously, at no extra cost. You can also do three device swaps a month.

So long as you have the latest version installed, Virgin TV Go is supported on the following systems and browsers:

  • Windows

  • Google Chrome

  • Mozilla Firefox

  • Microsoft EDGE

  • Safari

Note: If you register a computer using a browser, you’ll need to use the same browser with Virgin TV Go. Using a different browser, clearing cookies or using incognito mode will be seen as a different device.

How to search and use Virgin TV Go

Tap the app’s magnifying glass (top right of your screen) or the website’s search bar. As you type the name of the movie or show you fancy, search results will pop up for you – tap one to start watching. You can also search your TV Guide for a specific channel using the search box or have a browse.

  1. Menu > Live TV > Guide

  2. Tap the show to find out more and when it’s available: Now (watch symbol) or Later (timer symbol).

  3. Press the timer symbol to set a reminder when the programme starts (5 or 15 minutes before); or press Play or Watch Now to start streaming

If you have Voice Control enabled on your device, simply select the Search button in the Virgin TV Go app and give the microphone symbol a tap, then say what you’d like to search.

See what’s playing now on all Live TV channels:

  1. Tap website Menu > Live TV; or mobile app Menu > Live TV > Now On TV.

  2. Browse your channels: they’re listed in the same Channel Order as your TV box. Or tap Channel order and change to Most watched; or Menu > Settings > My Channels, to personalise your line-up and TV Guide.

  3. Tap a show to start watching it live.

How to change your TV Go settings

Go to the Profile icon > Settings > Preferences, if you want to…

  • Stop Virgin TV Go using your mobile data: disable Allow streaming using mobile data.

  • Change your streaming quality: choose High, Medium or Low, or Automatic (adapts streaming quality to internet connection).

  • Set up Touch ID or Face ID: set PIN Auto-fill preference (see section below to learn more).

Go to the Profile icon > Settings > My Channels, if you want to…

  • Removing channels from Virgin TV Go: choose to Show / Hide channels.

  • Changing the channel order on the menus for Live TV and the TV Guide: sort channels or reset to the default line-up.

Live TV often has no rating assigned but uses the time of airing to determine its rating when being watched live or on Catch Up. Standard UK watershed rules are used within TV Go, and these cannot be changed or switched off.

What should I do if I can’t sign in to Virgin TV Go?

There are a few things you can check if you’re struggling to sign in to Virgin TV Go:

  • First of all, make sure you’ve registered for My Virgin Media if you haven’t done so already.

  • And the details you’re using are correct. If you’re experiencing login problems, we can send you an email reminder or password reset. Remember, your My Virgin Media password is not the same as the security password you use when you call us.

  • Also make sure you’re connected to a network that allows Virgin TV Go and other streaming services – some may block the app and website. This is also a good time to make sure you’re not connected to a VPN; it won’t work otherwise.

  • Likewise, Virgin TV Go won’t work while you’re roaming. If you’re using 3G, 4G or 5G, this needs to be UK mobile data.

  • Use the same web browser each time (like Google Chrome or Safari). The Virgin TV Go website will think you’re using a new device when you’re on a different browser or on incognito mode.

  • Also ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website

  • Are you on a registered device? Virgin TV Go has a limit of five registered devices, so it won’t work if you’re trying to use a sixth.

Virgin TV Go app FAQs

The Virgin TV Go app is available to all Virgin TV customers at no extra cost. Whether you’re on our Virgin TV V6 or 360 box, you can download the app on your main devices and dive straight into your favourite shows.

The Virgin TV Go app is only supported on Android and iOS devices, so it won’t work on your smart TV.

You can only cast Virgin TV Go to your Virgin TV box.

But remember, the Virgin TV Go app is available to download on multiple devices including your Android, iOS, Windows 10 and PC/Mac, so you can watch on a screen that suits you.

No, Virgin TV Go does not support Firestick or Chromecast.

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To use Virgin TV Go, your mobile or tablet will need to be:

  • Android 6.1 or later

  • iOS 12.1 or later

Note: Virgin TV Go is not available on Amazon Fire devices.

Looking to use Virgin TV Go on a different device? You can do three device swaps a month. To replace a registered device, you’ll need to:

  1. Sign in to Virgin TV Go on your new device

  2. Choose a show to watch live or On Demand and enter your TV Go PIN, if prompted

  3. Select the device you’re replacing and name your new one – and that’s it!

To continue shows or movies you haven’t finished:

  1. Menu > Saved > Continue Watching, if you saw at least 3 minutes of an On Demand show, you’ll find it here.

  2. Tap your show and pick up where you left off.

Saving shows and movies:

Found a show or movie you want to watch later, but don’t want to download? You can add them to your watchlist.

  1. Choose a show you’d like to add: tap the + button (below episode information) to add it to your Saved folder on all your registered devices and Virgin TV box – Watchlist is synced.

  2. Tap Menu > Saved > Watchlist, then the show you want to watch; or Edit > Delete, show(s) you don’t want. Your Watchlist is synced up on all your Virgin TV Go devices.

Browse, sort and filter On Demand by Category or Genre:

  1. Tap Menu > Box Sets & Movies > Categories

  2. Pick a genre > Show All

  3. Tap Filter (three lines, top right) and choose to sort all the shows and movies in this genre by Most recent, Most watched, A-Z.

Elsewhere on the Virgin TV Go website, you’ve got topical, trending and more On Demand categories on the home page.

  1. Tap the 3 dots on the show you want to download

  2. Then tap the Download button

  3. Go to Menu > Saved > Downloads, and you can watch your On Demand programme offline, or abroad, without needing to use your mobile data or WiFi.

If you have Virgin TV 360 or Stream box, you’ll be able to access your recordings, rented shows or downloads automatically – as well as being able to continue watching where you left things on your main Virgin TV box.

You have 30 days in which to watch your download, and 48 hours once you’ve started watching. Some episodes can only be downloaded a maximum of two times per account.

If you’re a Virgin TV 360 customer, you can easily switch from watching on your device to the main TV by tapping Watch on TV on the app.

Control your Virgin TV 360 box using your phone or tablet with the TV Go app. Here’s how:

  • Tap the Connect to TV icon at the top right-hand side of the screen

If you have the Virgin TiVo or V6 box, you can use the Virgin TV Control app to do this instead.

However, PIN protection is automatically requested when the rating of a show/film or the time of day you’re streaming demands it. Here’s how to set up or change your TV PIN:

Change PIN:

  1. Go to the Profile icon > tap Settings > Preferences > Parental Controls > Change PIN

  1. Enter your PIN (don’t worry if you can’t remember it, you can reset it to the default value which we’ll send to you in a message once you’ve done this).

  1. Create and confirm your new 4-digit PIN for all your Virgin TV Go devices. If you’re a Virgin TV 360 or Stream customer, the new PIN will be shared with your TV boxes.

Set up Auto-fill PIN:

Worried the kids might figure out your PIN? Set up Touch ID or Face ID for Virgin TV Go and unlock age restricted On Demand shows with your fingerprint or face.

  1. Sign in on the Virgin TV Go mobile app

  2. Go to the Profile icon > Settings > App Preferences

  3. Switch on Auto-fill PIN and follow the prompts

Don’t worry, your scanned information won’t be given to Virgin TV Go.

Add subtitles and audio description to Live TV

  1. Select the programme you want to watch

  2. Select the speech bubble in the top right-hand corner

  3. Switch on Subtitles or Audio Description – available on most Live TV channels, but not all On Demand just yet.

Additional accessibility support

The TV Go app provides spoken feedback if you have the iOS Voiceover or the Android TalkBack accessibility features enabled. The app announces buttons, icons, on-screen text and messages, as well as providing special navigational aids. Find out more about accessibility support.

Whilst Live or On Demand content is unavailable on the Virgin TV Go app when outside of the UK, you can download shows or films in advance to watch whilst you’re away.

If you’re a 360 customer, you can set recordings on your TV box from Virgin TV Go by going to Live TV > Guide within the app.

If you’re a Stream box customer, you cannot record shows. However, you can add content to your Watchlist using the TV Go app. Your Watchlist is synced across all your Virgin TV Go devices.

Virgin TV 360 customers can watch recorded programs on the TV Go app when at home and on the same network as their Virgin TV box.

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