How to use the Sky Sports app
Add Sky Sports to your Virgin TV package and you could start watching the Sky Sports app in just 8 hours. Here’s how you can register up to 6 of your devices, make 3 device swaps a month and enjoy streaming Live TV or On Demand Shows in the UK on one device at a time.
How to watch Sky Sports on a device
If you’ve an iPhone 4S, iPad 2, iPod Touch 5th generation or newer versions with iOS 9 or higher installed, your Apple device is compatible with the Sky Sports app. Same if your phone or tablet has Android 5.0 on it (our device guide can help you check). When you’re ready:
- Download the Sky Sports app from Google Play or Apple’s App Store.
- Open the app and choose a channel to watch.
- Tap Sign In With Virgin Media TV and enter your My Virgin Media username and password.
- Allow the app to have your location and enable location services on your device.
- Enjoy! Your device will register itself automatically.
How to watch Sky Sports on a browser
Open Microsoft Edge on your Windows 10; the newest Apple Safari or OS X 10.9 – macOS 10.12 on your Mac; the newest Google Chrome or Mozilla Firefox on your Mac, Windows 7, 8.1 or 10; or Internet Explorer 11 on your Windows 7, 8.1 or 10.
- Go to skysports.com and tap our Virgin TV logo.
- Sign in using your My Virgin Media account details.
- Choose a channel, then a show.
- Download the Sky Sports Player as prompted.
- Enjoy! Your show will start playing and your device will register itself automatically.
How to manage Sky Sports app device limit
Want to watch on a seventh device? You can swap 3 devices a month by removing one you’ve already registered:
- Go to virgintvgo.virginmedia.com > Settings > Device Management.
- Sign in with your My Virgin Media account (if prompted) and tap Manage My Sky Devices.
- Choose the device your removing > Delete.
- Watch the Sky Sports app on your new device and it will register itself automatically.
My Sky Sports app is not working
Need an account? Register for My Virgin Media today. You can add accounts for people you’re living with but remember, only your main one can use Sky Sports. If you’re unable to watch due to your account being suspended, please contact us. Otherwise, you can find out your username or password online, if you need a reminder.
Virgin Media Sky Sports app not working? Just so you know, you must be trying to watch in the UK, on a good WiFi, 4G or 3G mobile data connection. Using a non-standard internet connection, such as a proxy server at university, work or an internet café, can cause problems. And sharing your connection with other devices can affect Sky Sports.
Using a Windows PC or Mac? Before restarting your computer, check your web browser is:
- Compatible with Sky Sports, listed in ‘How to watch on a browser’ (above). If not, please close it, open one that is and sign in to watch Sky Sports.
- Set to Always Allow cookies, following these instructions for Safari, Google Chrome, Firefox or Internet Explorer.
Using the Sky Sports mobile app? Allow the app to have your location and enable location services on your phone, if you haven’t already. Deleting photos or apps can help free up storage space for Sky Sports, if your mobile’s too full. And if you’re still having trouble, try this…
Restart Sky’s app
- Open your Recent Apps menu and close Sky Sports.
- Open the app, tap More > Log Out, then More > Log In > Sign In With Virgin Media TV.
- Enter your My Virgin Media account details.
Restart your device
- Switch your mobile, computer or tablet off and on again.
- Open the Sky Sports app. Is the problem fixed?
Reinstall Sky’s app
- Open Apps, tap and hold Sky Sports: drag up to Uninstall and tap OK.
- Download the Sky Sports app from the Google Play or Apple’s App Store.
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