Skip to main content


Reboot the Hub

  • Make sure the Hub's power supply is firmly connected to the wall and back of the Hub, check the Hub is switched on
  • It can take 5 to 10 minutes for the Hub to reboot
  • Once the white power light is solidly lit you’re good to go


Are you able to get online now?

There is a small switch on the base of your hub by the power lead.


Yes

 


No
 


Other ways to get help


    Service status

  • Run tests on your services
  • Check for network outages
  • Book an engineer

     Check service status

 


    Help

  • Find help articles
  • Step-by-step guides
  • Watch help videos

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Community

  • Helpful, friendly forums
  • Tips, help and advice
  • Staffed by Virgin Media

     Ask the community