Volt benefits

If you have a Virgin Media broadband customer and an eligible O2 Pay Monthly plan customer both registered at the same address, then you can get double data on every eligible O2 Pay Monthly plan in your household.

Please note that if you already have unlimited data on your eligible O2 plan, the benefit cannot be applied.

Before vs. Supercharged with Volt

• 5GB > 10GB
• 10GB > 20GB
• 50GB > 100GB
• 100GB > 200GB
• 250GB+ > Unlimited

If you already have or are signing up to Virgin Media broadband, and someone in your household has an eligible O2 Pay Monthly plan, you will be eligible for a broadband speed boost up to the next available level (up to a max of 1Gbps).

Please note that if you already have Gig1 broadband or you are already receiving the fastest speeds you can get in your area, then the benefit cannot be applied.

Before vs. Supercharged with Volt

• 50Mbps fibre broadband > 100Mbps fibre broadband
• 100Mbps fibre broadband > 200Mbps fibre broadband
• 200Mbps fibre broadband > 350Mbps fibre broadband
• 350Mbps fibre broadband > 500Mbps fibre broadband
• 500Mbps fibre broadband > Gig1 fibre broadband
• 600Mbps fibre broadband > Gig1 fibre broadband

Our superstrong WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. It’s backed up by our signal boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt Packages. This means if you don’t get download speeds of at least 30Mbps in every room, you can bag up to 3 WiFi Pods, on us – and if that still doesn’t do the trick, we’ll pop £100 credit on your next bill.

Find out more about WiFi Max.

If you already have or are signing up to a Virgin Media broadband service and someone in your household is an eligible O2 Pay Monthly plan customer, those in the household with an eligible O2 Pay Monthly phone or sim, can whizz around the world using their O2 phones or sims, in 75 destinations at no extra cost, with O2 Travel Inclusive Zone.

There’s no upper use limit on data, but traffic management steps will apply. If you go over your allowance, you’ll pay the standard international roaming rates for the country you’re roaming in. Calls and texts to premium rate numbers and other special numbers are not included.

See https://www.o2.co.uk/international/travel-inclusive-zone details.

(O2 Travel Inclusive Zone included for each eligible O2 Pay Monthly sim in the Virgin Media account holder’s name and address. Includes a daily allowance of unlimited minutes, unlimited texts, and speed capped data roaming (capped at 500kbps), subject to fair usage at no extra charge, in one of our 27 international destinations, non-commercial use only. No upper use limit on data but traffic management steps will apply. Will apply for your minimum period or until you leave, cancel or upgrade. Excludes Mobile Broadband.)

To enjoy exclusive Volt benefits you need to either be:

I. signed up for both a Virgin Media broadband service and an eligible O2 Pay Monthly plan, or
II. signed up for a Virgin Media broadband service and have at least one eligible O2 Pay Monthly plan account holder in your household, or
III. signed up for an eligible O2 Pay Monthly plan and have a Virgin Media broadband service in your household.

It can take up to 14 days for Volt benefits to be applied.

If you haven’t received your Volt benefits after 14 days, make sure the address is the same on both the Virgin Media and O2 accounts in your household:

If the address isn’t the same on both accounts, your Volt benefits can’t be applied. The address on your Virgin Media account will be the address that your Virgin Media services have been installed.

If you need to change your address on your Virgin Media account, if you have one, you’ll need to follow Virgin Media’s moving house process.

If you need to update the address on your O2 account, if you have one, you can do so by visiting O2’s change my address page.

If all the above information is correct and your Volt benefits still haven’t been applied, for your Virgin Media benefits get in touch with us. Or for help with your O2 benefits, simply contact O2 or sign in to your My O2 account.

Grab selected phone, tablet and sim only Pay Monthly contracts, and you'll get to handpick an Extra for up to 6 months*, on us. Whether you qualify depends on the O2 tariff you’ve selected. You can find out more about that on the O2 Extras page.

If you were eligible for an Extra when you signed up but didn’t select one, you can choose later in My O2

*Charges apply after this period.

Priority used to be for O2 customers only. But since we buddied up with O2, Priority’s now available to everyone with Virgin Media broadband, too.

You can access Priority through the Priority app or Priority online. The first time you visit, O2 will ask you to register your details so they can confirm you have an O2 number or a Virgin Media broadband account.

You’ll also have the opportunity to turn on settings like location services. That way you can see nearby rewards and perks at any time – and O2 will even text you when there’s something around the corner they think you’ll like.

SEPARATE CONTRACTS AND BILLING APPLY TO VIRGIN MEDIA AND O2 SERVICES

VIRGIN MEDIA SERVICES ONLY AVAILABLE IN VIRGIN MEDIA NETWORK AREAS. Subject to survey, network capacity and credit check. A minimum period applies to the services, please check basket for details.

Volt benefits: Volt benefits available if you (i) have or sign up to both a Virgin Media broadband service and an eligible O2 Pay Monthly tariff, (ii) have or sign up to a Virgin Media broadband service and at least one eligible O2 Pay Monthly tariff is registered to your address, or (iii) have or sign up to an eligible O2 Pay Monthly tariff and there is a Virgin Media broadband service registered to your address. Volt benefits available if you have or sign up to both an eligible Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Excludes Essential broadband customers from 10 November 2022. Volt benefits include; (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) available to you at the point you place your order to become supercharged with Volt. Doesn’t include Upload speed add-on; (2) our money back WiFi coverage guarantee with WiFi Max at no extra cost; (3) Double the O2 mobile data for each eligible O2 Pay Monthly Mobile SIMS in the Virgin Media account holder’s name in your household (if you don’t take or already have unlimited O2 mobile data); (4) Roam in 75 worldwide destinations. In O₂’s Europe Zone, your UK minutes, texts and data allowances apply, however if your UK monthly data allowance is over 25GB you’ll have a roaming limit of 25GB. After this you’ll be charged £3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle. In other inclusive international destinations outside of Europe, you get unlimited minutes, texts and data. Roaming subject to fair usage policy. Further terms apply. Benefits applied following purchase that fulfills eligibility criteria. Existing eligible customers must place order to unlock Volt benefits via My O2. Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband). Check Virgin Media broadband speeds availability at www.virginmedia.com/join/availability. Separate contracts and billing apply to your Virgin Media and O2 mobile services. Further terms apply, https://www.virginmedia.com/legal and o2.co.uk/terms. If you already have a Virgin Mobile SIM and continue using it, your service shall be subject to Virgin Media’s standard pay monthly terms and conditions which can be found at https://www.virginmedia.com/legal.

O2 Pay Monthly sim: The minutes and texts included in your tariff can be used in the UK and when roaming in our Europe Zone subject to our Fair Use Policy. Inclusive minutes can be used for calls to standard landlines and mobiles, but not special numbers (see the below table for more details). Picture messages will cost you an extra 65p per message. When travelling within our Europe Zone, if your UK monthly data allowance is over 25GB you’ll have a Roaming Limit of 25GB. After this you’ll be charged £3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle.

Tech Treats: Buy a phone on a new O2 Custom Plan and get up to £150 off an O2 Custom Plan for a connected device brought in the same transaction. Only available in store and via telesales. 0% APR. Finance subject to status and credit checks. 18+. Direct Debit. Credit provided by Telefónica UK Ltd, SL1 4DX. Telefónica UK is authorised and regulated by the FCA for consumer credit and insurance. Terms apply, see o2.co.uk/terms.

WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. £8 a month add-on or at no extra cost for Ultimate Oomph, Gig1 and Volt customers. WiFi Max is only available to order once your Virgin Media broadband service has been activated. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. Guarantee and eligibility for pods does not cover broadband faults or network outages. Pods subject to stock availability, require self-installation via QuickStart and can be delivered via Click & Collect or optional home delivery (£5 delivery charge may apply). Customers taking WiFi Max as an add-on can cancel WiFi Max at any time by providing 30 days’ notice. Improved WiFi performance compared to use without pods. Home environment, device limitations, number of users and time of day may affect WiFi performance. User speed varies and depends on Pod/Hub location, as well as broadband package choice. Equipment remains property of Virgin Media. Exclusions and further terms apply.

Get up to 6 months on us depending on eligible tariff you select (“Extra Period”). Up to 6 months Extra Period: Cafeyn, McAfee, Audible Amazon Music Unlimited and Disney+. You’ll be automatically opted into a paid monthly subscription after Extra Period: Cafeyn £7.99pm, McAfee £4.99pm, Audible £7.99pm, Amazon Music Unlimited £9.99pm, Disney+ £7.99pm. Opt out at any time. Offer may be withdrawn at any time. Charges applied to O2 bill & are subject to change. Eligibility & redemption: must purchase new eligible tariff direct from O2. Select Extra within 28 days of making qualifying purchase & redeem within 28 days of selecting Extra. You may not be eligible to select Partner if you hold an existing account with Partner. Must set up Partner account & agree to their terms of use. Excludes Amazon Prime Video for purchases made via a Virgin Media sales channel or O2 tariffs that are part of a bundle or service with Virgin Media. Disney+: cannot benefit from more than one Extra Period. RRP £7.99pm. International Bolt On: direct with O2, terms & additional charges apply. Will apply for 36 months or until you leave, cancel or upgrade. Costs £1pm or is free depending on eligible tariff you select, £3pm thereafter. The O2 Travel Inclusive Zone Extra is a daily allowance of unlimited minutes, unlimited texts, and speed capped data roaming (capped at 500kbps) subject to fair usage at no extra charge, in one of our 27 international destinations, non-commercial use only. No upper use limit on data but traffic management steps will apply. Will apply for 36 months or until you leave, cancel or upgrade. Terms & additional charges apply. Tariff eligibility criteria applies which includes being a UK resident, 18+. For how to claim & full terms: www.o2.co.uk/extras.

Priority is an O2 service. Active Virgin Media broadband customers only. 16+. Internet access and registration required. Offers subject to eligibility criteria and availability. Terms apply, see the Priority app or o2.co.uk/terms.