How do I use my Virgin TV remote?

Last updated: February 26th , 2019

Get to know your Virgin TV remote and program it to control the volume on your devices.

Simply select your Virgin TV box to begin.



   

Virgin TV V6, powered by TIVO

Navigation keys

Use the arrow keys to navigate around the menus. You’ll find that  Right takes you to the next menu option and  Left takes you back where you came from.

View Home screen

Press  Home to go to the Home screen. From there, you can do pretty much everything.

Change channel

Use the  Channel Up / Down to navigate menus on the grid guide.

View My Shows

Press  My Shows to go straight there.

Jump straight to the bottom of a list

Press  Fast Forward to jump to the end of a list, like My Shows. Press  Rewind to go back to the top.

Quickly find out what’s on

Press Guide to jump to the TV Guide or, when watching a programme, press OK to show the mini-guide.

Browse menus

Use  Channel Up / Down to navigate menus on the grid guide.

Fast forward and rewind

Press  to Fast-Forward and  to Rewind. Pressing the button again increases the speed of the Fast-forward or Rewind direction. Pressing the other direction button slows the speed down.

  • If you miss a line of dialogue press  Skip Back to go back 8 seconds
  • If you’d like to fast forward 30 seconds, press  Skip Forward
  • While rewinding, to go back to the beginning of a show press and hold  Skip Back
  • While fast forwarding, press and hold  Skip Forward to jump to the end of a recorded show

Go back to live TV

Press the TV button to get to the last live TV channel you were watching.

Clear screen

Press  Clear to quickly remove a show or folder from My Shows or My Planned Recordings.

You can also press  Clear to exit the TV Guide, Mini Guide, or Info Banner.

Delete recordings

To delete from My Shows or My Planned Recordings, press  Clear.

Standby

Press the  Standby button to power down your Virgin TV V6 box. Any recordings that are in progress or scheduled will still take place. To power back up, press Standby again. There are loads of different ways to power up your V6 box. You can use any of these buttons: Home, Channel Up / Down, TV, Standby, or any number.

You can save energy by automatically setting your Virgin TV V6 box to go into standby if you haven’t used your box for either two or four hours.

To change your settings go to Help & Settings > Settings > Devices > Power Saving Settings.

When your box is in standby, the TV screen will be black and the Standby button on the front of the box will be red. And don’t worry, all your planned recordings will still work when the box is in Standby.

To find out more about Standby settings, check Standby Settings on your Virgin TV box.

Your Virgin TV V6 remote can talk to your Virgin TV V6 box in two ways:

  • Radio - this means that your remote doesn't have to be pointing at your Virgin TV V6 box to work
  • Infra-red - this means that your remote has to be in line of sight of your Virgin TV V6 box to work

Your Virgin TV V6 remote should automatically be paired with the box to work with radio when set up. If you're having problems with your remote, it might be that it's not paired and you're using Infra-red instead.

NOTE: Before continuing, it's probably a good idea to check if the remote is already Paired to your Virgin TV V6

  1. On the front of your Virgin TV V6 Press and hold the Channel Plus button until you hear a bleeping sound coming from the remote control. That sound confirms the V6 is paired.
  2. If you hear nothing, but have more than 1 Virgin TV V6 in the property then try the same process on the other v6 in case the remote has been paired to it

Getting your Virgin TV V6 STB into pairing mode

  1. Press the Channel minus button on the front of your Virgin TV V6 box for 10 seconds
  2. The Power light will go Off and On. After the light comes back on the V6, it will be ready to pair with the remote control

Pairing Mode remains active on the Virgin TV V6 for 5 minutes allowing you to try the remote instructions again if unsuccessful on the first attempt.

Getting the Remote into Pairing Mode

  1. Hold the Info button down on the remote for 7 seconds until the light on the top of the remote goes green
  2. Press any key on the remote and if pairing is successful you will see the light flash GREEN Twice

To confirm if pairing was successful Press and hold the channel plus button on the front of your Virgin TV V6 until you hear a bleeping sound coming from the remote control

NOTE: The Virgin TV V6 can also be paired with the remote by accessing the following options and following the on screen instructions;

  1. Press Home on the remote
  2. Select Help & Settings
  3. Select Settings
  4. Select Devices
  5. Remote Control Pairing

Get set to control your TV

1. Make sure both your TV and the V6 box are switched on. 

2. Press HOME and go to Help & Settings. 

3. Select Help and press OK to enter the help area. 

4. Select Program your remote and press OK

5. The V6 box will select the right option – just keep following the on-screen instructions. 

6. At each stage, you’ll be provided with some questions– use the remote to select the right answer and press OK

7. Once all that’s done, you’re good to go.

If you have your Virgin TV V6 box connected to external AV equipment you can programme your Virgin TV V6 remote to control the volume on your equipment

Programming your remote using a code search

The simplest way to programme your Virgin TV V6 remote to work with your AV device is by searching for the correct code.

  1. Make sure your AV device and your TiVo box are switched on
  2. Press and hold down Clear and Volume Down at the same time until the light on top of the remote flashes green twice
  3. Enter the code to access the AV device code database – the LED will flash green twice
  4. Point the remote at your AV device and press channel up repeatedly until a code mutes the volume for the device – the LED will flash green each time a code is sent
  5. When the volume turns off, press Mute to turn the volume back on
  6. Press Volume Up / Down and Mute to check that the remote is working with your device. If it doesn’t work, continue to search using Channel Up until the next code turns off the volume, and repeat steps and 6
  7. When the Volume and Mute keys work, press OK to store the code. The LED will then flash green twice

If you reach the end of the code database, the light on top of the remote will give an extended red flash and exit programming mode.

If you think you’ve missed the code, you can work backwards through the code database by pressing the channel down button at any time.

Programming your remote using a device code

You can also programme the correct code into your remote from the device code list.

  1. Make sure your AV device and your Virgin TV V6 box are switched on
  2. Find your make of AV device and the 4 digit code(s) that match it here. If there‘s more than one code for your AV device, try the codes in the order listed
  3. Press and hold down Clear and press Volume Up at the same time, until the light on the top of the remote flashes green twice
  4. Enter the four digit code for your AV device's make from the list. The LED should then flash green twice. This shows you’ve entered a valid code
  5. Press Volume Up / Down and Mute to check that the remote is working. If not, repeat the steps above using a different code for your AV device from the list

The remote can only store one device code type at a time. This means that you can’t control two AV devices at the same time.

To clear your changes and reset your Virgin TV remote to its original settings:

  1. Press and hold down Clear and TV on the remote at the same time until the light on the top of the remote flashes green twice
  2. Press Thumbs Down three times, then press OK
  3. The LED will flash green twice and exit programming mode


 

TIVO

Navigation keys

Use the arrow keys to navigate around the menus. You’ll find that  Right takes you to the next menu option and  Left takes you back where you came from.

View Home screen

Press  Home to go to the Home screen. From there, you can do pretty much everything.

Change channel

Use the  Channel Up / Down to navigate menus on the grid guide.

View My Shows

Press  My Shows to go straight there.

Jump straight to the bottom of a list

Press  Fast Forward to jump to the end of a list, like My Shows. Press  Rewind to go back to the top.

Quickly find out what’s on

Press Guide to jump to the TV Guide or, when watching a programme, press OK to show the mini-guide.

Browse menus

Use  Channel Up / Down to navigate menus on the grid guide.

Enlarge the Video Window

Press  Zoom any time you are in the menus to go back to the programme shown in the Video Window.

Fast forward and rewind

Press  to Fast-Forward and  to Rewind. Pressing the button again increases the speed of the Fast-forward or Rewind direction. Pressing the other direction button slows the speed down.

  • If you miss a line of dialogue press  Skip Back to go back 8 seconds
  • If you’d like to fast forward 30 seconds, press  Skip Forward
  • While rewinding, to go back to the beginning of a show press and hold  Skip Back
  • While fast forwarding, press and hold  Skip Forward to jump to the end of a recorded show

Go back to live TV

Press the TV button to get to the last live TV channel you were watching.

Clear screen

Press  Clear to quickly remove a show or folder from My Shows or My Planned Recordings.

You can also press  Clear to exit the TV Guide, Mini Guide, or Info Banner.

Delete recordings

To delete from My Shows or My Planned Recordings, press  Clear.

Standby

Press the  Standby button to power down your Virgin TV V6 box. Any recordings that are in progress or scheduled will still take place. To power back up, press Standby again. There are loads of different ways to power up your V6 box. You can use any of these buttons: Home, Channel Up / Down, TV, Standby, or any number.

You can save energy by automatically setting your Virgin TV V6 box to go into standby if you haven’t used your box for either two or four hours.

To change your settings go to Help & Settings > Settings > Devices > Power Saving Settings.

When your box is in standby, the TV screen will be black and the Standby button on the front of the box will be red. And don’t worry, all your planned recordings will still work when the box is in Standby.

To find out more about Standby settings, check Standby Settings on your Virgin TV box.

Get set to control your TV

1. Make sure both your TV and the V6 box are switched on. 

2. Press HOME and go to Help & Settings. 

3. Select Help and press OK to enter the help area. 

4. Select Program your remote and press OK

5. The V6 box will select the right option – just keep following the on-screen instructions. 

6. At each stage, you’ll be provided with some questions– use the remote to select the right answer and press OK

7. Once all that’s done, you’re good to go.

If you have your TiVo box connected to external AV equipment you can programme your TiVo remote to control the volume on your equipment.

Programming your remote using a code search

The simplest way to programme your TiVo remote to work with your AV device is by searching for the correct code.

  1. Make sure your AV device and your TiVo box are switched on
  2. Press and hold down Clear and Volume Down at the same time until the light on top of the remote flashes green twice
  3. Enter the code 1999 to access the AV device code database – the LED will flash green twice
  4. Point the remote at your AV device and press channel up repeatedly until a code mutes the volume for the device – the LED will flash green each time a code is sent
  5. When the volume turns off, press Mute to turn the volume back on
  6. Press Volume Up / Down and Mute to check that the remote is working with your device. If it doesn’t work, continue to search using Channel Up until the next code turns off the volume, and repeat steps and 6
  7. When the Volume and Mute keys work, press OK to store the code. The LED will then flash green twice

If you reach the end of the code database, the light on top of the remote will give an extended red flash and exit programming mode.

If you think you’ve missed the code, you can work backwards through the code database by pressing the channel down button at any time.

Programming your remote using a device code

If you’ve got a TiVo remote with a black Virgin Media logo and you’ve been unable to programme your remote by searching for the correct code, you can also programme the correct code into your remote from the device code list. This doesn’t work if your remote has a white Virgin Media logo.

  1. Make sure your AV device and your TiVo box are switched on
  2. Find your make of AV device and the 4 digit code(s) that match it here. If there‘s more than one code for your AV device, try the codes in the order listed
  3. Press and hold down Clear and press Volume Up at the same time, until the light on the top of the remote flashes green twice
  4. Enter the four digit code for your AV device's make from the list. The LED should then flash green twice. This shows you’ve entered a valid code
  5. Press Volume Up / Down and Mute to check that the remote is working. If not, repeat the steps above using a different code for your AV device from the list

The remote can only store one device code type at a time. This means that you can’t control two AV devices at the same time.

To clear your changes and reset your Virgin TV remote to its original settings:

  1. Press and hold down Clear and TV on the remote at the same time until the light on the top of the remote flashes green twice
  2. Press Thumbs Down three times, then press OK
  3. The LED will flash green twice and exit programming mode

   

V/ V HD / V+ HD

To programme your Virgin TV remote, first identify your remote control type from the images below and choose the appropriate instructions:

Remote Types 9 and 10

Remote Type 11

Remote Type 12

To programme your Virgin TV remote to control your TV Volume, first look up the 4-digit code for your make of TV from the list here, then follow the instructions below.

NOTE: If your TV isn’t listed above, then follow the instructions shown below using the code 0010.

If your TV is connected to your V HD Box or V+ HD Box by HDMI, you can skip straight to step 4.

  1. Press and hold the VOLUME + and MUTE buttons on your remote control for a few seconds until the light flashes twice.
  2. Enter 000 and press OK
  3. Adjust the volume so that you can see 10 yellow bars in the bottom left of the screen. If the volume is too loud, use your ORIGINAL TV remote to turn it down
  4. Make sure you have looked-up the 4-digit TV Code for your make of TV (if your TV isn’t listed, use code 0010 instead)
  5. Press and hold the VOLUME + and MUTE buttons on your remote again for a seconds, until the light flashes
  6. Enter the 4 digit code for your TV Brand and press OK
  7. Pointing the remote at your TV, press and hold down the STANDBY button. Keep it pressed down and pointing at your TV. As soon as your TV switches off, release the STANDBY key and press the OK key. Note, you might need to keep the STANDBY key pressed down for some minutes before anything happens
  8. Turn your TV back on, and test the volume keys. If they don’t control your TV, repeat steps 5 to 7

If your TV brand isn’t listed above, or the code for your TV hasn’t worked, try repeating steps 5 to 8 using the code 0010 – this performs a search through all the codes in the remote, which can take some time to complete.

To programme your Virgin TV remote to control your TV Volume, first look up the 4-digit code for your make of TV from the list here, then follow the instructions below.

NOTE: If your TV isn’t listed above, then follow the instructions shown below using the code 0010.

We’ve found a compatibility issue between LG TVs and the Type 11 remote control that means programming the remote could put your LG TV into ‘engineering mode’, stopping you using your TV.

You can continue to use our remote with your V, V HD or V+ HD box, but you will need to use the remote that came with your LG TV to control the volume and standby functions on the TV.

This compatibility issue doesn’t affect our V6 or TiVo boxes.

If your TV is connected to your Set-Top Box by HDMI, you can skip straight to step 4.

  1. Press and hold the *(STAR) and TV buttons on your remote control for a few seconds until the light flashes twice
  2. Enter 000 and press OK
  3. Adjust the volume so that you can see 10 yellow bars in the bottom left of the screen. If the volume is too loud, use your ORIGINAL TV remote to turn it down
  4. Make sure you have looked-up the 4-digit TV Code for your make of TV (if your TV isn’t listed, use code 0010 instead)
  5. Press and hold the *(STAR) and TV buttons on your remote again for a seconds, until the light flashes
  6. Enter the 4 digit code for your TV Brand and press OK
  7. Pointing the remote at your TV, press and hold down the STANDBY button. Keep it pressed down and pointing at your TV. As soon as your TV switches off, release the STANDBY key and press the OK key. Note, you might need to keep the STANDBY key pressed down for some minutes before anything happens
  8. Turn your TV back on, and test the volume keys. If they don’t control your TV, repeat steps 5 to 7

If your TV brand isn’t listed above, or the code for your TV hasn’t worked, try repeating steps 5 to 8 using the code 0010 – this performs a search through all the codes in the remote, which can take some time to complete.

To programme your Virgin TV remote to control your TV Volume, first look up the 4-digit codes for your make of TV from the list here, then follow the instructions below.

NOTE: If your TV isn’t listed above, then follow the ‘Automatic Search’ instructions shown below.

If your TV is connected to your V HD Box and V+ HD Box by HDMI, you can skip straight to step 4.

  1. Press and hold the *(STAR) and TV buttons on your remote control for a few seconds until the light flashes twice
  2. Enter 985 and press OK
  3. Adjust the volume so that you can see 10 yellow bars in the bottom left of the screen. If the volume is too loud, use your ORIGINAL TV remote to turn it down
  4. Make sure you have looked-up the 4-digit TV Codes for your make of TV
  5. Press and hold the *(STAR) and TV buttons on your remote again for a seconds, until the light flashes
  6. Enter the first 4 digit code for your TV from the list above
  7. Test the volume keys. If the setting of the volume is not successful, please repeat the above steps with the second/third/fourth etc. codes from the table

If the volume control is still not working after trying the codes for your TV model, or your TV is not listed, then your TV isn’t currently compatible with our remote control.

If your Box is connected to your TV using a SCART lead, you should be able to use code 985 to set the remote to control your V+ Box volume. This won’t work if you have an HDMI connection to your TV.

Automatic Search

Automatic search allow you to perform a complete search of all the codes contained inside the remote. You should do this if you haven’t managed to get your volume control working using the codes listed for your TV model, or if your TV model isn’t listed.

  1. Switch on the TV set and check you are watching a channel and that you can clearly hear the volume
  2. Press the *(STAR) and TV buttons down on your remote for a few seconds until the light flashes twice
  3. Enter 991 and press OK
  4. Point the remote at your TV and repeatedly press the CH+ key (around once a second). As soon as you hear that the TV volume has muted, press OK
  5. Test the volume keys. If they don’t work, repeat these steps again


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