Leaving Virgin Media
If you want to know how to cancel your Virgin Media contract, or you’re moving to an area where our services aren’t available, here’s everything you need to know.
How to cancel your Virgin Media contract
To cancel Virgin Media broadband as well as our other services, use the options below to find the method that works for you. Accessibility and extra support
Launch modalI'm thinking of cancelling Virgin Media
Once you’ve told us you want to cancel, there are a few more steps involved:
Check your bill
Make sure you check and pay your closing bill, which covers your service costs and usage charges up to your disconnection date.
Return our kit
We’ll either arrange to come round and collect it from you or we’ll send you a pack to return it free of charge.
Save important emails
You’ll lose access to any emails on your Virgin Media account after 90 days once you’ve been disconnected.
I'm thinking of cancelling Virgin Media
We’re sorry you want to leave us. If it’s because you’re unhappy with our service, we may be able to fix things.
If you’re experiencing any faults, check our service status tool to see what the issues are – and how we can solve them.
If something has changed and your package no longer suits your needs, we might be able to find you a better one. Chat to us online or call 150 from a Virgin Media phone (or 0345 454 1111 from any other phone).
And finally, if you’re leaving us due to moving home, or you need to cancel because of a bereavement, a critical illness or the cost of living - check our pages for more help, as you do have other options.
Find out more with our FAQs
If you’re still in your minimum period, you may have to pay a cancellation fee.
In some cases, we may be able to credit this charge back to you. Our team will let you know the full process, so you’ll only pay what you need to.
Find out more about our cancellation fees, including guidance on how to estimate your likely charges.
You can cancel your agreement at any time by giving 30 days’ notice. If you cancel before your minimum period has finished (after the cooling off period) you may have to pay an early disconnection fee. You may also be asked to return your Virgin Media equipment.
Find out more about our cancellation fees, including guidance to help you estimate any likely fees.
You’ll need to check with your new provider if that’s possible, just make sure to do this before our services are disconnected.
I'm thinking of cancelling Virgin Media
We’re sorry you want to leave us. If it’s because you’re unhappy with our service, we may be able to fix things.
If you’re experiencing any faults, check our service status tool to see what the issues are – and how we can solve them.
If something has changed and your package no longer suits your needs, we might be able to find you a better one. Chat to us online or call 150 from a Virgin Media phone (or 0345 454 1111 from any other phone).
And finally, if you’re leaving us due to moving home, or you need to cancel because of a bereavement, a critical illness or the cost of living - check our pages for more help, as you do have other options.
Find out more with our FAQs
If you’re still in your minimum period, you may have to pay a cancellation fee.
In some cases, we may be able to credit this charge back to you. Our team will let you know the full process, so you’ll only pay what you need to.
Find out more about our cancellation fees, including guidance on how to estimate your likely charges.
You can cancel your agreement at any time by giving 30 days’ notice. If you cancel before your minimum period has finished (after the cooling off period) you may have to pay an early disconnection fee. You may also be asked to return your Virgin Media equipment.
Find out more about our cancellation fees, including guidance to help you estimate any likely fees.
You’ll need to check with your new provider if that’s possible, just make sure to do this before our services are disconnected.