Leaving Virgin Media

We’re sorry you’re looking at cancelling your Virgin Media TV & broadband services.

Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know.

How to cancel your Virgin Media contract

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    By phone
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    By online chat
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    By post

Once you’ve told us you want to cancel, there are a few more steps involved:


Check your bill

Make sure to check and pay your final bill, which covers your broadband & TV package costs and usage charges up to your disconnection date.


Return our kit

We’ll talk you through how to do this – we’ll either arrange to come round and collect it from you or we’ll send you a pack to return it free of charge.


Sort any admin

This is stuff like saving important emails from your Virgin Media account, as it will be closed 90 days after you have been disconnected.

I’m thinking about leaving

We’re sorry you want to leave us. If it’s because you’re unhappy with our service, we may be able to fix things.

If you’re experiencing any faults, check our service status tool to see what the issues are – and how we can solve them.

If your something has changed and your package no longer suits your needs, we might be able to find you a better one. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone.

And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling.

I’ve already booked my cancellation

We’re here to help with any questions you may have about your cancellation, just get in touch or check our FAQs below.

Billing and contract

During your disconnection

I’ve recently left Virgin Media

We’re here to help with any questions you may have about your disconnection, just get in touch or check our FAQs below.

Or, if you’re looking to understand more about your final bill, take a look at our bill explainer.

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