How to cancel your Virgin Media contract

This depends on which service you’d like to cancel.

To cancel Virgin broadband, TV or phone: call our Customer Serice team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Select the option 'If you're thinking of leaving Virgin Media'.

Here’s what you need to do for cancelling a Virgin mobile contract

But before you decide to leave, below is important information that you should know.




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When should you cancel your Virgin Media contract?

You can cancel your agreement at any time by giving 30 days' notice. If you cancel this agreement before the minimum period has finished (and not during the cooling off period) you may have to pay an early disconnection fee. See below for more details.

When you take out Virgin Media broadband, TV or phone services, the kit provided is included as part of your services. This means that if you disconnect or change your Virgin Media service, you’ll need to return Virgin Media equipment

Best method for cancelling your Virgin Media contract

You can cancel your contract either over the phone or in writing.

Why are you leaving Virgin Media?

If you’re thinking of leaving because you’re unhappy with your services, there might be an alternative.

• Moving can be stressful, without having to sort out your broadband and TV, too. Why not stick around and see just how easy we can make moving your services?

• If service faults are the reason you want to leave, use our service status tool to see what the issues are – and what can be done to solve them.

• If it’s to do with price, get in touch with us to see if there’s a better deal for you. The Virgin Media retention team are there to see what others offers are available for you.

Reasons to stay with us

• It’s the fastest broadband around.

• Servicing is on us.

• Data-free messaging.

• Watch your way with Virgin TV Go app.

• Free technician call-outs.

• The fastest, most powerful V6 Box to date.

• Fibre optic broadband.

*Call costs may vary.

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