Leaving Virgin Media

We’re sorry you’re looking at cancelling our TV & broadband services.

Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know.

How to cancel your Virgin Media contract

We hope you’ll carry on enjoying your services with us. But if you decide not to, you can change or cancel your package through one of the options below

Don’t worry, we can help

Once you’ve told us you want to cancel, there are a few more steps involved:

Check your bill

Check your bill

Make sure to check and pay your final bill, which covers your broadband & TV package costs and usage charges up to your disconnection date.

Return our kit

Return our kit

We’ll talk you through how to do this – we’ll either arrange to come round and collect it from you or we’ll send you a pack to return it free of charge.

Sort any admin

Sort any admin

This is stuff like saving important emails from your Virgin Media account, as it will be closed 90 days after you have been disconnected.

I’ve already booked my cancellation

We’re here to help with any questions you may have about your cancellation, just get in touch or check our FAQs below.

Billing and contract

During your disconnection

Have we saved you a phone call?