I need help setting up my Virgin Media boosters

Last updated: June 1, 2018

 

There are two types of Boosters we provide, Wired and and WiFi. Our Wired Boosters mean you can extend your network for your wired devices, for instance for a new Virgin TV V6 box. Our WiFi Boosters can extend your wireless network and get rid of dead spots.

All of our Boosters are "pass-through" which means the socket on the front allows you to plug in other devices so you don’t use up a plug socket with the adaptor – great if you have limited plug sockets.

Our Boosters use G.Hn technology and will only connect with other kit using G.Hn. Powerline kit using other Powerline standards, including Netgear kits using HomePlug technology, won't be affected by installing these adaptors. However your Boosters won't be able to talk to Powerline kit using these other standards.

Setting up and Securing Virgin Media's Boosters

To set up your WiFi Booster, you can download our handy Installation Guide, or follow the instructions below

You'll see that your Boosters look a lot like ordinary plugs, the obvious difference being the lights that'll tell you what the adaptor is doing. The lights indicate Connection  and Power . On the WiFi Booster, there's also a WiFi light .

There are also buttons for setting up security and resetting the adaptors, we'll come to these later.

  1. Plug the Wired Booster, not the WiFi Booster, into a mains socket close to your Virgin Media Hub. Then connect the Virgin Media Hub to your adaptor with one of the Ethernet cables that came with your kit
  2. Turn on the power to your adaptor and the Power light  should come on and the Connection light  will flash as it goes through the initial set up. The light will flash amber and when ready to be paired it will flash red.
  3. Plug the WiFi Booster into another wall socket in the same room and, like the other adaptor, the Connection light  will flash as it goes through its initial set up and the light will flash amber and when it is ready to be paired it will flash red.
  4. We recommend that you sync and secure your Booster network. Hold the Syncbutton on the side of one adaptor for 3 seconds. The Connection light will start to flash very quickly
  5. Within 2 minutes hold the Sync button on the other adaptor for 3 seconds
  6. The Connection lights will go out on both adaptors when they are paired together
  7. Your Booster network is now set up and you can now move the WiFi Booster into the room that you want to extend your network to

The default WiFi network name (SSID) and password to connect your devices to the WiFi Booster can be found on the back of the WiFi Booster and on a sticker you receive with your WiFi Booster. But you can customise this if you want to.

Copy your Hub's settings

If you copy the settings from your Hub, when you search for networks on a device you will see your Hub’s WiFi network name (SSID). Use the Hub’s WiFi password and your device will connect to either the Hub or the WiFi Booster, depending on which is in range. Any devices already set up to use your Hub will be able to use the WiFi Booster when in range.

If you copy your Hub's settings and your Hub is replaced, your Booster settings will remain the same unless you reset your WiFi Booster to factory defaults, complete the Booster setup again, and copy the settings from your new Hub. See 'Boosters not working?' for details on how to reset your Boosters.

To copy your Hub's settings:

  1. Press and hold the WPS button on the WiFi Booster for about 10 seconds and release it. The WiFi light  and the Power light  will both start to flash
  2. Then, on your Virgin Media Hub, press the WPS button for 2 seconds. On the Super Hub this is the one with the Virgin Media logo, on the SuperHub 2 and 2ac it says WPS and on the Hub 3 it says Pair WPS. Once complete, the WiFi light will go off, and the power light will stop flashing
  3. The SSID and password for your WiFi Booster will now be the same as you Hub's settings

Customise the WiFi settings

You can manually change the settings for your WiFi Booster through a web browser.

  1. Using a device that's currently connected to your WiFi Booster, open a web browser
  2. Type in the address http://virginmedia-vmp
  3. If you are asked for a login password, the settings password can be found on the back of the WiFi Booster
  4. Select Wireless Settings on the left to customise your WiFi settings like, SSID, Password, WiFi mode, etc.

To set up your Wired Booster, you can download our handy Installation Guide, or follow the instructions below

You will see that your Boosters look a lot like ordinary plugs, the obvious difference being the lights that tell you what the adaptor is doing. The lights indicate Connection  and Power .

  1. Plug one Boooster into a mains socket close to your Virgin Media Hub. Then connect the Virgin Media Hub to your adaptor with one of the Ethernet cables that came with your kit
  2. Turn on the power to your Booster and the Power light  should come on and the Connection light  will flash as it goes through the initial set up. The light will flash amber and when ready to be paired it will flash red.
  3. Plug your second Boooster into another wall socket in the same room and, like the other Booster, the Connection light  will flash as it goes through its initial set up and the light will flash amber and when it is ready to be paired it will flash red.
  4. We recommend that you sync your Boosters and secure your Booster network. Hold the Sync button on the side of one adaptor for 3 seconds. The Connection light will start to flash very quickly
  5. Within 2 minutes hold the Sync button on the other adaptor for 3 seconds
  6. The Connection lights will go out on both Boosters when they are paired together
  7. Your Booster network is now set up and you can now move the Booster into the room that you want to extend your network to
  8. Finally, connect an Ethernet cable from the Booster to your device and your device will now be online

To add an additional Booster to your existing network, you can download our handy Installation Guide, or follow the instructions below

The set up process for adding an additional Booster to your existing Booster network is very similar to the set up processes above.

  1. Plug the new Booster into a mains socket in the same room and switch it on. The Power light will come on and the Connection light will begin to flash. It will flash amber and when ready to be paired it will flash red.
  2. On the Booster that is currently connected to your Hub, hold the Sync button on the side for 3 seconds. The Connection light will start to flash very quickly
  3. Within 2 minutes hold the Sync button on the new Booster for 3 seconds
  4. The Connection lights will go out on both adaptors when they are paired together
  5. Your new adaptor is now added to your Booster network so you can move the Booster into the room that you want to extend your network to

Try turning off the power at your sockets, then unplug your Boosters, plug them back in and power up again. When the adaptors are paired and working correctly, the Connection light  will be off with the Power light  on.

If the Connection light is on you can try the following to improve the connection:

  • Move the Boosters to different sockets. Remember, the Boosters need to connect directly to a mains socket, they can't be connected to an extension adaptor
  • Remove any devices that may be causing interference, such as surge protectors. Move the Boosters away from any devices that have a motor like a washing machine as this can interfere with the network
  • Make sure that the Ethernet cables are working and securely plugged into the devices
  • The Boosters may need to be synced. Follow the advice above on how to setup and secure your Boosters
  • Factory reset. Press the Reset button on each Booster for 7 seconds to return the kits to factory settings. Follow the advice above on how to set up and secure you Boosters again.

If you have a WiFi Booster and you are unable to connect, make sure you haven't pressed the WiFi button on the side of the Booster by accident. This button will turn the WiFi on the Booster off and on.

  • Check that all your Boosters are plugged directly into wall sockets and away from devices that use a lot of energy like tumble dryers and dishwashers
  • Chargers for mobile phones and other devices chargers can also cause problems. Try using them in a different socket away from the Booster where possible
  • Try not to use lots of Boosters in your home when you really need that speed
  • Try a different wall socket. You'll find that some sockets work better than others, so try different ones in the same room until you find one you’re happy with
  • If you’re having problems connecting a device to the WiFi Booster you could try moving to a different room and connecting the device from there
  • You can run accurate speed tests to see if slowness is caused by old wiring or the distance between your Boosters

If these steps don’t work, and you think there is no problem with your Boosters or your wiring you could try asking our community for help at virginmedia.com/community

If you’ve added a WiFi Booster to your network, you’ll have wireless signals coming from at least two places in your home.

  • Your devices may drop the connection when you move between the two, so it’s best to stay in one place when you don’t want to be interrupted, when streaming music or video, for example
  • You might find that your device stays connected to a weaker signal even when a stronger one is available. To help it find the stronger signal, try switching the WiFi on your device off and then on again

For more information on getting the best WiFi signal, check Getting the best WiFi Signal.

Virgin Media's Boosters use G.Hn technology and will only connect with other kit using G.Hn. You won't be able to connect Powerline adaptors using HomePlug technology to your Booster network.

If it is G.Hn type of adaptor you can't connect to your network, your security settings might not be set up correctly.

  1. Plug the new adaptor into a wall socket in the same room as a working Booster. Wait until initial setup is complete and the Connection light  is lit. Press the Sync button on the working Booster for 3 seconds. The Power light  will flash when you release the button
  2. Press the Sync button on the new adaptor for 3 seconds. This must be done within 2 minutes of pressing the Sync button on the first Booster
  3. If that doesn't work, try restoring your new adaptor to its factory settings and repeat the above steps. There is a Reset button on the side of the adaptor that does this

We have some simple steps to help you do this.

  • Follow the Quick Start guide to set both units up so they are connected to your Hub and communicating with each other
  • Press and hold the WPS button on the WiFi Booster for about ten seconds and release it
  • The WiFi light  and the Power light  will flash
  • Then go straight to your Hub and press the WPS button on the Hub for a couple of seconds. On the Super Hub this is the one with the Virgin Media logo, on the SuperHub 2 and 2ac it says WPS and on the Hub 3 it says Pair WPS
  • When the WiFi and Power lights stop blinking the synchronisation is finalised
  • Your Wireless Manager on your wireless device should now show your Hub’s SSID when within range of your Hub and when within range of your WiFi Booster. The WiFi password will be the same as your Hub's WiFi password.

Boosters can get quite warm during normal use. However, for the best performance, it is best to keep them unobstructed and in a well-ventilated place. For more information see the Safety Instructions that were supplied with your kit.


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