Skip to main content
  • Help
  • Troubleshooting Boosters


Troubleshooting Boosters


Two WiFi booster units

If the Booster’s not working properly, follow these simple steps to improve its performance.

Find the Booster’s happy place

  • Use power sockets on internal walls but do not use extension cables
  • Avoid direct obstruction to the Booster such as cupboards or shelves
  • Position away from devices that may cause interference i.e. chargers
  • Provide ventilation as the Boosters can get very warm while in use

If the Booster’s positioned correctly and still not working, check out our step-by-step guide.

Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in