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What are Virgin Media's early cancellation fees?

When you take your chosen Broadband, TV and/or Phone services from us for a minimum period, you agree to continue those services at your current address for that minimum period. Typically, the minimum period will be 6, 9, 12, 18 or 24 months, but we will have agreed with you your minimum period before the start of your service(s) and you can find details of your minimum period in your Residential Services Contract (or service change receipt).

If you decide to end part or all of your services with Virgin Media during a minimum period, we may charge you an Early Disconnection Fee.

The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. If you move to a property outside our network area during your minimum period, you may have to pay an Early Disconnection Fee for ending your contract early.  So, before taking a new service, if you think that you may move to a property outside of the Virgin Media network area before the end of your minimum period, one of our 30 day rolling contracts may be more suitable for you.

The Early Disconnection Fee will not be more than the charges you would have paid for the services for the remainder of the minimum period and will be less any costs we save, including the cost of no longer providing you with the services.

If you move to another address and we have agreed with you to continue providing you with the same Virgin Media services at your new address, an Early Disconnection Fee will not be applied and the remainder of your minimum period will continue at your new address.


How much is my Early Disconnection Fee?

Early Disconnection Fees vary between customers as the calculation of how much is charged depends on the services that you have, how much you pay for those services, and how much of your minimum period remains for each service.

Early Disconnection Fees are calculated on an individual customer basis, for example, if your bundle includes an additional Virgin Phone Talk Plan or channels, so we are unable to provide you with an exact amount for your particular Early Disconnection Fee on our website. If you contact us to cancel part or all of your services we will tell you your actual Early Disconnection Fee.

To find further details of our Early Disconnection Fees, including guidance to help you estimate your likely Early Disconnection Fee, click here.

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