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Cancelling my Virgin Media contract

 

How do I cancel my Virgin Media contract?

We're sorry to hear you're thinking of disconnecting your Virgin Media services and if we’ve done something wrong, we’d love the chance to put it right.

We’ve added more information on how to get in touch at the bottom of this page, but there are a few things we think you should know before you contact us.

Four important things you need to know before you leave

Before you make your decision about leaving, there are a few things we want you to be clear about.

If you decide to leave within your minimum contract period, you may be charged outstanding line rental or monthly charges to the end of the contract. See our Terms & Conditions for details.

The minimum fixed term contract period for our services is 9, 12 or 18 months, depending on your particular offer or bundle.

If you're on a 30 day rolling contract or you decide to leave us after your minimum fixed term contract period, you'll just need to give us 30 days' notice.

When you take out Virgin Media broadbandTV or phone services, the kit we provide is included as part of your services. This means that if you disconnect or change your Virgin Media services we’ll ask you to return the kit.

If you cancel your services we’ll give you access to your Virgin Media Mail account for 90 days before we close it. This should provide enough time for you to save any contacts, emails and files you wish to keep.

As you pay for your services in advance, you may be due a refund for services you won’t use. Any usage of TV and phone since your last bill, such as telephone charges or Virgin Movies rentals, will be taken into account before the refund is calculated.

If you're due a refund we'll send this out as a cheque 35 days after your account closed.

Still need some help?

Due to the quarantine measures brought about by the coronavirus outbreak, some of our call centres and customer support teams have closed or are now working at a reduced capacity.

Unfortunately, this means our lines could be very busy, so if your request isn’t urgent it’d be best to call us at another time. If you need to talk to us give our team a call on 150 from your Virgin Media phone or mobile, or 0345 454 1111 * from any other phone.

*For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

If you’d like to review the cost of your monthly package or you’re experiencing issues we’re always here to help. Just use the link to head to our Contact us page, for ways you can get in touch.


Something else?

If you’ve still not found the answer you’re after, perhaps these pages can help.

  

For everything else, please visit our help pages.