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How to set up Virgin broadband
Whether you’re a new customer setting up equipment for the first time or you need to replace a Hub, Follow our step-by-step guide to get set up in no time.
Installing Virgin Media broadband for the first time
Follow our step-by-step guide to get the new Hub set up in no time.
You should have everything you need to get set up in your QuickStart kit. Also, remember our cardboard packaging is fully recyclable, so pop it with your other paper waste once you’re done.
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Make sure to keep the Hub out in the open. Objects can block and slow WiFi. Signals from baby monitors, fish tanks and cordless phones can also interfere with WiFi signals. Aim for 1 metre of clearance.
Setting up the Hub in the best position will mean that you’ll get a constant WiFi signal strength in your home.
Handy tip
Keep the Hub upright on a hard surface, with its lights facing into the room. That way your Hub’s strongest WiFi signal goes outwards – not into the floor
Replace an existing Virgin Media Hub
It’s important to get everything set up in the right order.
Once the new Hub arrives, please plug it in within 5 days. After 5 days, your old Hub will stop working and you won’t be able to use your broadband until you plug in the new Hub.
So, follow these steps on how to disconnect, return and connect the new Hub.
Switch the power off at the socket where the old Hub’s plugged in and unplug the power cable – keep these together.
Unplug the white connector cable and all other cables from the back of the Hub – make sure you don’t unplug the other end.
If it’s a little tough, use the spanner in the new QuickStart kit.
My Virgin Media Hub isn't working
Take a look at Troubleshooting the Virgin Media Hub for help.
If you’re still having issues, call the number in your QuickStart pack.
Installing Virgin Media broadband, TV and Phone
This should take up to 1 hour 15 minutes. And before getting started, don't plug in or turn on kit until it’s time.
The Hub's fan is underneath, so make sure you install it upright on a hard surface to keep it cool. Then, choose a place that's within reach of your Virgin Media wall socket – and out in the open, away from other cordless gadgets.
Make sure to keep the Hub out in the open – objects can block and slow WiFi. Signals from baby monitors, fish tanks and cordless phones can also interfere with WiFi signals. So, aim for 1 metre of clearance.
Setting up the Hub in the best position will mean that you’ll get a constant WiFi signal strength in your home.
Keep the Hub upright on a hard surface, with its lights facing into the room. That way your Hub’s strongest WiFi signal goes outwards – not into the floor.
How to configure advanced settings on the Hub
In this section, you’ll be able to get help on how to access your WiFi settings from your browser. Once you’ve logged into the settings page you’ll also be able to configure your WiFi name (SSID), change your WiFi password, run diagnostic tests on the Hub – and setup or modify your Guest network settings.
Enter 192.168.0.1 into the address bar of your browser, the settings page will then load. If you’ve enabled Modem Mode on the Hub you’ll need to use 192.168.100.1 instead.
When prompted, enter the settings password shown on the bottom of the Hub/Super Hub.
Once you’ve accessed the page, there are a variety of settings you can change:
Select Advanced settings on the left-hand side.
Select Wireless.
Select Security.
There are more settings you can change from the menus on the left.
Wireless Network Settings You can change your WiFi security settings, to disable broadcasting your WiFi network name, and even to disable WiFi altogether.
Super Hub Settings You can change the password for accessing this page.
Device Connection Status You can view details on the Super Hub's current status, along with details about any devices that are connected to the Super Hub.
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